DVC RESALES
DVC RESALES

Go Back   The DIS Discussion Forums - DISboards.com > Disney Vacation Club > Purchasing DVC
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 08-28-2013, 10:12 AM   #16
Andrew015
WL Guru
 
Andrew015's Avatar
 
Join Date: Jun 2000
Location: OH... IO
Posts: 934

Quote:
Originally Posted by Belle & Ariel View Post
We had a terrible experience with Fidelity last week.
The week before we found a contract they had that we wanted. Some of the brokers have agreements where they sell each others' listings and share the commission. Our broker called Fidelity to confirm the contract was still for sale-- Fidelity often leaves them on long after they have been sold.
It was still available and we made a full price offer, agreed to pay MFs and closing, and no financing contingency. It was accepted. The next afternoon we were told it was sold to someone else.
The next day someone on here posted they had bought the contract the day before--made offer after ours was received and accepted. She bought from Fidelity so they did not have to share the commission with our broker.
Little did they think when they switched to their buyer that we would both post here and they would be found out!
For years people talk on here of how incompetent Fidelity is; we can add unethical and greedy.
I think Disney gives them the foreclosed contracts because they do not want to make resale easy for us.

I'm not saying that your experience did or did not happen as you described it, but I want to play devil's advocate for a quick second.

Some of the resale brokers have hundreds of contracts listed, many of which, as you mentioned, belong to other brokers. How can you be 100% positive that the other DIS Member bought your exact contract? There is a possibility that the contract they posted about was the same resort, # of points and use year, but a different contract, is there not?

Secondly, how do you know that Fidelity didn't have the other offer submitted before yours? Perhaps it might not have been fully accepted, thus still showing as "available". But perhaps Fidelity has a policy where they will let things play out with a direct client before giving the offer to a secondary broker? Sometimes it can take a few days for the back-and-forth negotiations between buyer, broker and seller to become finalized. Your offer might have fallen somewhere in the middle, and your broker may have simply mis-communicated things back to you? If it was the same contract, we're only talking about the difference of one day, which is nothing at all in the resale world.

Lastly, I will just mention that each resale broker has a number of people selling. Perhaps another person within Fidelity "sold" the contract, but neglected to update the status, whereas the other salesperson dealing with your broker wasn't aware that the contract was no longer available? This really could have been an honest mistake, rather than a deceitful act as you described it.

Without knowing all of the facts, and with no surefire way of knowing exactly what transpired and when, I really don't think it's right to flame Fidelity and trash their credibility for something that really might not have gone down as you described it.
__________________

Last edited by CarolMN; 08-31-2013 at 09:09 AM. Reason: filter violation in quoted post
Andrew015 is online now   Reply With Quote
Old 08-28-2013, 10:32 AM   #17
Splashboat
Always looking for cheap airfare
 
Splashboat's Avatar
 
Join Date: Dec 2010
Posts: 587

OP,
Based on my personal experiences, all things being equal, I would go with the TSS before Fidelity.
We purchased our first contract through the TSS and it went very smooth.

This past spring we were looking for another contract and tried to get 2 through Fidelity. Although the agent said she would put in my offer and call me back later that day, I never heard from her again - just saw the listing removed several days later.

The second attempt I specifically asked for the other agent. Same result.
I have heard that Fidelity is understaffed compared to the TSS.

Not sure if the more negative Fidelity feedback is for purchases during this busy resale time opposed to people who purchased during a slower market but that was our recent experience.
BTW, we ended up with the perfect contract for us through TSS and it is now ours.
Splashboat is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 08-28-2013, 10:42 AM   #18
Lostboy32
Earning My Ears
 
Join Date: Aug 2013
Posts: 31

I just purchased thru TTS. I couldnt be happier. IMO the broker there went above and beyond to get the deal done. Was quick and went off without a hitch...
__________________


Lostboy32 is offline   Reply With Quote
Old 08-28-2013, 12:52 PM   #19
Belle & Ariel
DIS Veteran
 
Join Date: Aug 2008
Location: Chattanooga, TN
Posts: 1,986

Quote:
Originally Posted by Andrew015 View Post
I'm not saying that your experience did or did not happen as you described it, but I want to play devil's advocate for a quick second.

Some of the resale brokers have hundreds of contracts listed, many of which, as you mentioned, belong to other brokers. How can you be 100% positive that the other DIS Member bought your exact contract? There is a possibility that the contract they posted about was the same resort, # of points and use year, but a different contract, is there not?

Secondly, how do you know that Fidelity didn't have the other offer submitted before yours? Perhaps it might not have been fully accepted, thus still showing as "available". But perhaps Fidelity has a policy where they will let things play out with a direct client before giving the offer to a secondary broker? Sometimes it can take a few days for the back-and-forth negotiations between buyer, broker and seller to become finalized. Your offer might have fallen somewhere in the middle, and your broker may have simply mis-communicated things back to you? If it was the same contract, we're only talking about the difference of one day, which is nothing at all in the resale world.

Lastly, I will just mention that each resale broker has a number of people selling. Perhaps another person within Fidelity "sold" the contract, but neglected to update the status, whereas the other salesperson dealing with your broker wasn't aware that the contract was no longer available? This really could have been an honest mistake, rather than a deceitful act as you described it.

Without knowing all of the facts, and with no surefire way of knowing exactly what transpired and when, I really don't think it's right to flame Fidelity and trash their credibility for something that really might not have gone down as you described it.


If you read carefully, I stated that our broker checked to see the contract was available on Friday. It was and we made offer which was accepted. On Tuesday we were told the contract was instead sold to another buyer. On Wednesday someone posted here they had bought the same contract--if you haven't noticed lately supply is low and there are not multiple contracts of the one we both bought. They posted they made the offer Monday and it was accepted Tuesday--the day we were notified our accepted contract was being sold to another buyer.
Like I said, Fidelity probably never expected us both to be posting on the disboards.
Our broker (who was cheated out a commission he earned) talked to the manager at Fidelity who said it was an honest mistake. If it truly was, why did they not return the contract to us since we were the first buyers? It was OUR contract the seller accepted--the other had not been offered yet. Probably because of greed in wanting to not pay our broker his commission. We both lost because of their dishonesty.
You had a good experience--good for you--but that does not mean this is a company that operates with integrity. I wonder if our situation was not the first and will not be the last.
No one from Fidelity has contacted us to apologize or make it right. If it was "an honest mistake" I feel they would do something.
There are a lot of honest competent resale companies that deserve our business--Fidelity is neither.

We made a full offer that was accepted. We did nothing wrong but because we dealt with a less than honest company we lost our contract. I don't think you would be singing their praises if they treated you that way.

Last edited by Belle & Ariel; 08-28-2013 at 01:17 PM.
Belle & Ariel is offline   Reply With Quote
Old 08-28-2013, 01:32 PM   #20
Andrew015
WL Guru
 
Andrew015's Avatar
 
Join Date: Jun 2000
Location: OH... IO
Posts: 934

Quote:
Originally Posted by Belle & Ariel View Post
WOW - Did you even read my post??? If you read carefully, I stated that our broker checked to see the contract was available on Friday. It was and we made offer which was accepted. On Tuesday we were told the contract was instead sold to another buyer. On Wednesday someone posted here they had bought the same contract--if you haven't noticed lately supply is low and there are not multiple contracts of the one we both bought. They posted they made the offer Monday and it was accepted Tuesday--the day we were notified our accepted contract was being sold to another buyer.
Like I said, Fidelity probably never expected us both to be posting on the disboards.
Our broker (who was cheated out a commission he earned) talked to the manager at Fidelity who said it was an honest mistake. If it truly was, why did they not return the contract to us since we were the first buyers? It was OUR contract the seller accepted--the other had not been offered yet. Probably because of greed in wanting to not pay our broker his commission. We both lost because of their dishonesty.
You had a good experience--good for you--but that does not mean this is a company that operates with integrity. I wonder if our situation was not the first and will not be the last.
No one from Fidelity has contacted us to apologize or make it right. If it was "an honest mistake" I feel they would do something.
There are a lot of honest competent resale companies that deserve our business--Fidelity is neither.

We made a full offer that was accepted. We did nothing wrong but because we dealt with a less than honest company we lost our contract. I don't think you would be singing their praises if they treated you that way.
Yes – I read your post. That’s usually key before crafting a lengthy response, as I did to your initial thread. I understand that you are frustrated for having lost out on an ideal contract. Unfortunately, it comes with the resale territory, and is part of the pain that we deal with for the discounted price vs buying direct. If you lost the contract as a direct result of deceitful practices on behalf of Fidelity, then your frustrations are definitely warranted. If I could see definitive proof that Fidelity engaged in the practices that you described above, then I would change my opinion of them and would consider other brokers for future purchases. The point that I am trying to make is that you are “assuming” that this all played out as YOUR broker told you. Did you ever speak to anyone directly at Fidelity yourself? I’m guessing the answer to be “no”. Does YOUR broker have anything to gain from making Fidelity look bad? Sure they do.

Consider this plot: You made your offer on Friday to YOUR broker, offering to pay asking price + closing costs. Your broker assumes this to be a “slam dunk” as there will be no negotiations, tells you that the offer has been accepted, and waits until Monday to formerly submit the offer with Fidelity. Low and behold, by the time your broker contacts Fidelity first of the week, the contract has already sold. Rather than telling you that YOUR broker dropped the ball, they point the finger at Fidelity.

Is this a stretch? Probably. But who really knows? You’re going on the word of your broker alone. I’m going on my past experience, and the experience of many others on this forum that have been positive. My only point in responding to this thread is that you are making a very broad and sweeping statement that could really damage Fidelity’s reputation and credibility simply because you are upset, and you are assuming them to be at fault for having lost out on one contract. Until I witness something for myself or have undeniable proof at my disposal, I don’t like to trash people on a public forum seen by thousands.

I would urge the moderators to review those sweeping statements, and consider removing them unless they can be proven without a doubt.
__________________
Andrew015 is online now   Reply With Quote
Old 08-28-2013, 01:59 PM   #21
NoleFan
DIS Veteran
 
Join Date: Mar 2013
Posts: 694

We had great experiences with DVCbyResale & TSS.
__________________
DVC Member 2013
Boardwalk Villas
Beach Club Villas
NoleFan is offline   Reply With Quote
Old 08-28-2013, 08:01 PM   #22
Gandalfs Apprentice
DVC BLT TBD!
 
Gandalfs Apprentice's Avatar
 
Join Date: Aug 2013
Location: Boston
Posts: 2

Quote:
Originally Posted by DizGirl20 View Post
Had very good experiences with DVC by Resale, Timeshare Store and Fidelity. Don't worry too much about others experiences. Just pick the best contract and go for it! Good Luck!
Same three for me! Only purchase process with Fidelity, but all helped with offers. Within the small scope of professional DVC brokers (so perhaps excluding eBay), choose the contract, not the broker.
__________________
Gandalfs Apprentice is offline   Reply With Quote
Old 08-28-2013, 08:56 PM   #23
agie65
New Disney Fan
 
agie65's Avatar
 
Join Date: May 2013
Location: South East CT
Posts: 487

DVC Gold Member
Paid DVC Rent/Trade
Gold Membership

Quote:
Originally Posted by Belle & Ariel View Post

We were the first buyer. Our process was completed in that the seller accepted our offer.
The second buyer came along after but Fidelity got a better commission from them and bounced us. She posted on here when she made offer and when it was accepted--both were after us.
It would have been great and the ethical thing if they allowed the first buyer (us) to complete the process through closing.
Interesting, if seller had already accepted the offer then you are right it must be the commission.
Interestingly, I have put offers with other big brokers and they will not return my call/offer but after some time they will call and say " other agent sold it for full asking price".
So brokers some time will do some thing you know may be unethical but they are the only one knows the real truth, and may be for money they will do it again and again.
By the way why you did not call fidelity and dealt directly rather then going thru other broker?
__________________
Home Resorts: Aulani, VGF, VWL, BWV, VB, SSR, AKL, OKW
agie65 is offline   Reply With Quote
Old 08-28-2013, 09:06 PM   #24
agie65
New Disney Fan
 
agie65's Avatar
 
Join Date: May 2013
Location: South East CT
Posts: 487

DVC Gold Member
Paid DVC Rent/Trade
Gold Membership

Quote:
Originally Posted by Andrew015 View Post

Yes I read your post. Thats usually key before crafting a lengthy response, as I did to your initial thread. I understand that you are frustrated for having lost out on an ideal contract. Unfortunately, it comes with the resale territory, and is part of the pain that we deal with for the discounted price vs buying direct. If you lost the contract as a direct result of deceitful practices on behalf of Fidelity, then your frustrations are definitely warranted. If I could see definitive proof that Fidelity engaged in the practices that you described above, then I would change my opinion of them and would consider other brokers for future purchases. The point that I am trying to make is that you are assuming that this all played out as YOUR broker told you. Did you ever speak to anyone directly at Fidelity yourself? Im guessing the answer to be no. Does YOUR broker have anything to gain from making Fidelity look bad? Sure they do.

[B]Consider this plot: You made your offer on Friday to YOUR broker, offering to pay asking price + closing costs. Your broker assumes this to be a slam dunk as there will be no negotiations, tells you that the offer has been accepted, and waits until Monday to formerly submit the offer with Fidelity. Low and behold, by the time your broker contacts Fidelity first of the week, the contract has already sold. Rather than telling you that YOUR broker dropped the ball, they point the finger at Fidelity.[b]

Is this a stretch? Probably. But who really knows? Youre going on the word of your broker alone. Im going on my past experience, and the experience of many others on this forum that have been positive.
You have a valid point.
__________________
Home Resorts: Aulani, VGF, VWL, BWV, VB, SSR, AKL, OKW
agie65 is offline   Reply With Quote
Old 08-29-2013, 08:31 AM   #25
blessed2BaMama
Earning My Ears
 
Join Date: Jun 2013
Posts: 27

We worked with Fidelity for our first ever DVC contract in May. Sharon was pleasant and competent. I have 2 major problems with them, one that is a common thread throughout many people's experiences the other is strictly mine.
1) they did not EVER follow up with the seller when the documents or signatures had not arrived without my calling, emailing and begging for information. Yes, sellers can take their time and Yes, Fidelity deals with a high volume of clients BUT if I was Fidelity and I received a certain document from one party, I would make a reminder in my computer to follow up with the other party if documents weren't received within a week. With Fidelity, when I called, it was always: "Oh, let me check...No we haven't received anything from the seller...Let me check with them..." What if I never asked?? This was our first resale and we wanted that membership number and points asap and we lost close to 3 weeks with no follow up from Fidelity to the seller when documents were not received.
2) I sent a letter with my initial contract and another with the closing documents to both Fidelity and the title agency (First American Title) with my SSN and a password to be added to my account when Disney set up the account in hopes of being able to confirm my identity by phone and receive my membership number by phone from Member Services/Member Administration. Guess what - Disney never received any of this information and again, once my account was set up and the points were loaded, I had to wait another 9 days for the letter in the mail...I confirmed with many people in the MA dept who checked over and over as well as by the title company who talked to someone in the DVC contracts dept and this info was never received and could not be added. Someone dropped the ball and it was not me...

We are currently in the process of closing on our second resale contract, this time using the Timeshare Store and WHAT A DIFFERENCE! Documents arrived within hours of offer accepted and we were in ROFR the NEXT DAY! The title company has been faster and more thorough and they have notified us that our documents will be arriving soon by email and asked for confirmation from seller and buyer as soon as we receive them - (a major source of delay with Fidelity was the sellers claiming they never received their package). While everything is not finished, I will recommend TSS from now on as they have performed much better in my contract process...

My final thoughts:
1. Fidelity is known for having cheaper base prices for contracts however they do not update their website faithfully and you never know if what you see is available. Also many contracts are under water and in distress and must have a much higher price than those on TSS. You may save a few dollars per point but I am not sure that it is worth it when you add on the $195 fee. If time is of the essence, especially for first time buyers, Fidelity is slower consistently and you may find yourself following behind them to make sure things advance!

2. TSS has slightly higher initial prices but they also will tell you if a price/offer will most probably not pass ROFR, Fidelity told me - "we can try". They have consistently sent all paperwork immediately and that is impressive! I think the price I paid for my recent BLT contract through TSS was right in line, and even slightly lower than the averages and Fidelity currently doesn't have any for sale (that are loaded like mine) at that price either so I didn't pay more to work with a more attentive company! They have my loyalty!!

Last edited by blessed2BaMama; 08-29-2013 at 09:15 AM.
blessed2BaMama is offline   Reply With Quote
Old 08-30-2013, 12:58 PM   #26
agie65
New Disney Fan
 
agie65's Avatar
 
Join Date: May 2013
Location: South East CT
Posts: 487

DVC Gold Member
Paid DVC Rent/Trade
Gold Membership

Quote:
Originally Posted by blessed2BaMama View Post
We worked with Fidelity for our first ever DVC contract in May. Sharon was pleasant and competent. I have 2 major problems with them, one that is a common thread throughout many people's experiences the other is strictly mine.
1) they did not EVER follow up with the seller when the documents or signatures had not arrived without my calling, emailing and begging for information. Yes, sellers can take their time and Yes, Fidelity deals with a high volume of clients BUT if I was Fidelity and I received a certain document from one party, I would make a reminder in my computer to follow up with the other party if documents weren't received within a week. With Fidelity, when I called, it was always: "Oh, let me check...No we haven't received anything from the seller...Let me check with them..." What if I never asked?? This was our first resale and we wanted that membership number and points asap and we lost close to 3 weeks with no follow up from Fidelity to the seller when documents were not received.
2) I sent a letter with my initial contract and another with the closing documents to both Fidelity and the title agency (First American Title) with my SSN and a password to be added to my account when Disney set up the account in hopes of being able to confirm my identity by phone and receive my membership number by phone from Member Services/Member Administration. Guess what - Disney never received any of this information and again, once my account was set up and the points were loaded, I had to wait another 9 days for the letter in the mail...I confirmed with many people in the MA dept who checked over and over as well as by the title company who talked to someone in the DVC contracts dept and this info was never received and could not be added. Someone dropped the ball and it was not me...
We are currently in the process of closing on our second resale contract, this time using the Timeshare Store and WHAT A DIFFERENCE! Documents arrived within hours of offer accepted and we were in ROFR the NEXT DAY! The title company has been faster and more thorough and they have notified us that our documents will be arriving soon by email and asked for confirmation from seller and buyer as soon as we receive them - (a major source of delay with Fidelity was the sellers claiming they never received their package). While everything is not finished, I will recommend TSS from now on as they have performed much better in my contract process...

My final thoughts:
1. Fidelity is known for having cheaper base prices for contracts however they do not update their website faithfully and you never know if what you see is available. Also many contracts are under water and in distress and must have a much higher price than those on TSS. You may save a few dollars per point but I am not sure that it is worth it when you add on the $195 fee. If time is of the essence, especially for first time buyers, Fidelity is slower consistently and you may find yourself following behind them to make sure things advance!

2. TSS has slightly higher initial prices but they also will tell you if a price/offer will most probably not pass ROFR, Fidelity told me - "we can try". They have consistently sent all paperwork immediately and that is impressive! I think the price I paid for my recent BLT contract through TSS was right in line, and even slightly lower than the averages and Fidelity currently doesn't have any for sale (that are loaded like mine) at that price either so I didn't pay more to work with a more attentive company! They have my loyalty!!
Disney does not adds SSN until unless you bought direct and finance with them.
__________________
Home Resorts: Aulani, VGF, VWL, BWV, VB, SSR, AKL, OKW
agie65 is offline   Reply With Quote
Old 08-30-2013, 06:16 PM   #27
Belle & Ariel
DIS Veteran
 
Join Date: Aug 2008
Location: Chattanooga, TN
Posts: 1,986

Quote:
Originally Posted by agie65 View Post
Disney does not adds SSN until unless you bought direct and finance with them.

We bought resale and paid cash 5 years ago and they have asked for the last 4 of our SSN. Before online booking they usually if not always asked when you call.
Belle & Ariel is offline   Reply With Quote
Old 08-30-2013, 08:22 PM   #28
francie57
DIS Veteran
 
Join Date: Aug 2008
Location: Connecticut
Posts: 3,053

So far I have had great contact from the TSS and never heard back from Fidelity. Fidelity has a few contracts where the price per points seem extremely low compared to all the other agencies. That makes me worry that Disney would use the ROFR on that one since it is so low. We have two contracts that the TSS has and are putting together our offers. We are going to offer lower than the price per point that they are asking and will negotiate from there since the price is much better than the $130 that Disney is asking for the BW. Hopefully this will all go well and we will have the first contract done soon since the other one can't close until after the first of the year since I guess the owner must have a trip planned. The first contract more than covers our annual Aug trip so we could make that reservation as soon as we have the points available. Wish us luck on all this since it is a new experience for us to go through.
francie57 is offline   Reply With Quote
Old 09-01-2013, 03:04 PM   #29
SFlaDisneyfans
Mouseketeer
 
Join Date: Jun 2013
Location: Fort Lauderdale
Posts: 156

We recently closed on our resale using TSS. Overal the process was smooth and we would use them again. The one opportunity for them is that we felt the communication with our agent at TSS could have been better. We would definitely use TSS again when we purchase our next contract but will prefer another agent handle the purchase. This issue was not something we attribute to TSS as a whole as we have had great communication with other agents when renting points and the like.
SFlaDisneyfans is offline   Reply With Quote
Old 09-01-2013, 07:28 PM   #30
agie65
New Disney Fan
 
agie65's Avatar
 
Join Date: May 2013
Location: South East CT
Posts: 487

DVC Gold Member
Paid DVC Rent/Trade
Gold Membership

Quote:
Originally Posted by Belle & Ariel View Post
We bought resale and paid cash 5 years ago and they have asked for the last 4 of our SSN. Before online booking they usually if not always asked when you call.
Not any more.
__________________
Home Resorts: Aulani, VGF, VWL, BWV, VB, SSR, AKL, OKW
agie65 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

DVC-Resales.com | 1-800-550-6493 (Contact The Timeshare Store) | DVC Resale Listings

facebooktwittergoogle plus youtube itunesDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 10:11 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.