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Old 08-21-2013, 04:53 PM   #16
GrandCalifornian
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We make sure to have any room location requests noted in our reservation, so we don't rely on OCI for location requests. We have done it twice and ended up with an upgraded room both times that met all of our requests.

I think people get scared off thinking they can do better interacting with a person at the desk, but our belief is that the rooms are already assigned before you get there, whether you did OCI or not. If we have a real problem with a room, we will wait in line and get it changed. We do appreciate having the credit card stuff already entered before we arrive.
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Old 08-21-2013, 05:00 PM   #17
minnie mum
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Quote:
Originally Posted by Fantaluminishes View Post
OK. Aside from the "different strokes..." reply, nobody has really answered my question. It's not as if you can check-in online, and then magically show up at your room (presumably with a Magic Band), and walk right in. You still need to go to the front desk to "complete" the check-in process. I would think the "benefits" of online check-in would outweigh the decision to opt-out.

I used online check-in when I stayed at POR last summer. I arrived to the resort at 8am, and was in my room by 8:15. I believe having this helped me to get into my room early. I was very happy with my room and the location.

The CM's who work the desk for "online check-in" are no different than those who work the standard check-in desk. I'm quite sure they are trained exactly the same as any other front desk agents.
What benefits exactly do you find outweigh the decision not to pre-register? You still have to go to the front desk to complete the check in process. They will still ask if your credit card info is correct. If none of your requests have been met and you need to ask if they can find a different room for you, or if your documents are in any way incorrect, they still have to completely re-do all of the paper work.

The two times that we did online registration (and our dates were during very slow times of the year), we did not get any of our requests, our rooms were not ready, and it took close to an hour to complete the process, after being shuffled over to the regular check in counter. The fact that our KTTW card didn't work when we finally got to our room is a whole different thread.

The last two times (when we did not do online registration) we arrived before 8 am, walked straight up to the counter (no line at all), completed the registration, in one case had our room changed to accommodate my request for a ground floor room, and received our KTTW for the room that was ready for us to occupy. And it took far less time than when we pre-registered.

Being scared of the process has nothing to do with it, and frankly I find the use of the term insulting and condescending. Having experience with the process and having determined what works and what doesn't work is the reason why we don't use this so called perk.
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Old 08-21-2013, 07:04 PM   #18
trishadono
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I always do online check in. If I don't like the room given or change my mind I just ask.

For example when I checked in last week (used online check in)at CBR I asked if preferred rooms available. They quoted me price and I agreed. I had gotten the room with passholder discount and no preferred were available when I booked.

I was also upgraded from GV to atrium club at CR with online check in. So pixie dust can still happen.

If online check in lines full, they have always asked me to come to another lane. I have checked-in in less than 15 mins for last 20 trips

Once at POP I said this is my 6th visit and happy to be back and cm handed me a map and let me choose any room in my category. I had used online then too.

Sometimes just "those" needy people get ahead of you and muck things up
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Old 08-21-2013, 07:14 PM   #19
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We did online check-in for our WL stay. Our rooms was ready at 11:30am and we were given a complimentary upgrade. Based on that experience, we will continue to do online check-in
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Old 08-21-2013, 07:22 PM   #20
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Quote:
Originally Posted by spiceycat View Post
now when and if the online system allows you to change your room or even pick the view for your room - then will use it
You can definitely do that now. All rooms are assigned prior to a guests arrival whether you do online check in or not. All check in CMs, online and regular, are able to move you to a different room if one is available.
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Old 08-21-2013, 07:23 PM   #21
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Originally Posted by Skywise View Post
I was under the impression that you could still pick the room view you wanted if you go through the regular check-in lines even if you have checked in online?
You most definitely can.
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Old 08-21-2013, 08:16 PM   #22
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I've done online check in for my last 6 trips. I've had 1 "bad" experience at CSR where I requested Casitas and got Ranchos. But, there was a convention in town. It actually wound up being a great problem to have. We were right by the main pool and the walk to the food court wasn't really THAT bad.

Past that, I've had two upgrades from Standard to Preferred.

Now DO NOT do online checkin if you are going with another party and want your rooms together. Hasn't happened to me personally but, I know of a few that have wound up faarrr away from eachother.
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Old 08-21-2013, 08:35 PM   #23
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We have done online check in three times and we have gotten our room request for each stay. Our first use of online check in was right after it started, so there was a bit of time used by the CM in following the new process, but it was still faster then the "standby" line. Two check ins were at AKV and there was a small line in standby each visit. I have seen far longer lines though.

For the VBR trip, we did online check in and there was not another person checking in, but we were done with the check in process very quickly because I had already filled out much of the information.

The DW makes the reservations and puts in the room requests which can be very specific at AKV. We have gotten our very specific requests. We are AKV DVC members and we generally make our reservations to AKV around 11 months out which is the earliest we can make the reservations. Reservations at VBR were 5-6 months out but we still got our requests.

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Old 08-21-2013, 08:40 PM   #24
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Originally Posted by Fantaluminishes View Post
I don't get it. I'm reading through many threads on these boards, and I am seeing the same thing over and over. People are talking about why they don't or won't do online check-in. What gives? Why do people NOT want to take advantage of this free and very convenient service??

I actually read where somebody said that they wanted the experience of standing in a line at the resort so they could have the face-to-face interaction with a Disney CM. Somebody else said that they feel they get better service from a "regular" front desk person, than an "online check-in" front desk person.

Perhaps I should equate this to the people who stand in a long line at a movie theater to purchase tickets, instead of one of the ten empty self-service ticket kiosks that are either next to the box office, or inside the theater lobby.

So people want to stand in long lines for hotel check-in, and to purchase movie tickets. But they don't have any problem taking a cart-full of groceries to the "self-checkout" at the supermarket, even though they have no clue how to use the machine. I guess some human behavior is just not menat to make any sense.
Our kiosks at the movie theater seldom work. And I hate self check out at the grocery store.
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Old 08-21-2013, 11:56 PM   #25
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Quote:
Originally Posted by minnie mum View Post
What benefits exactly do you find outweigh the decision not to pre-register? You still have to go to the front desk to complete the check in process.
Not anymore. The last few times I was at WDW I was greeted as I got off the ME and asked my name. The CM checked their ipad, then escorted me inside and asked me to have a seat on the couch. Less than a minute later he returned with my room keys and information. Got my room requests, and once was upgraded from a standard view to a pool view.
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Old 08-22-2013, 12:05 AM   #26
Fantaluminishes
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Quote:
Originally Posted by minnie mum View Post
What benefits exactly do you find outweigh the decision not to pre-register? You still have to go to the front desk to complete the check in process. They will still ask if your credit card info is correct. If none of your requests have been met and you need to ask if they can find a different room for you, or if your documents are in any way incorrect, they still have to completely re-do all of the paper work.

The two times that we did online registration (and our dates were during very slow times of the year), we did not get any of our requests, our rooms were not ready, and it took close to an hour to complete the process, after being shuffled over to the regular check in counter. The fact that our KTTW card didn't work when we finally got to our room is a whole different thread.

The last two times (when we did not do online registration) we arrived before 8 am, walked straight up to the counter (no line at all), completed the registration, in one case had our room changed to accommodate my request for a ground floor room, and received our KTTW for the room that was ready for us to occupy. And it took far less time than when we pre-registered.

Being scared of the process has nothing to do with it, and frankly I find the use of the term insulting and condescending. Having experience with the process and having determined what works and what doesn't work is the reason why we don't use this so called perk.
Online check-in is supposed to expedite the check-in process. Quite frankly, I think anybody who has a bunch of room requests shoudn't bother with an expedited check-in process anyway. Perhaps the reason some people wind-up with the somewhat rare bad luck at the online check-in counter is because others ahead of them were a little too demanding.

As to the quip about my "insulting and condescending" use of the word "scared". Not sure why you want to nit-pick what I post. That remark was a bit uncalled for. But this isn't the first time you have lectured me publicly about one of my posts. Replying to my question is welcome (and appreciated). Perhaps you should re-read your last paragraph, and then decide who's really being "insulting and condescending".
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Old 08-22-2013, 02:36 AM   #27
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Why is the Online Check-in so awesome? Getting off the bus from the airport and there's a guy and a girl standing side-by-side in front of the glass doors, and they say "Hello, are you the [MY LAST NAME] family?" I say "Yes we are", and they say "Well here you go. These are your Online Check-in folders with everything all set to go", and then they quickly go over the map and where our rooms are, the keys, and then BAM! DONE! Having someone literally greet you right off of the bus holding your check-in folders all ready to go is freaking awesome. If someone doesn't like that, then that's their cup of tea. For me though, I'll ALWAYS check-in as early as I can and hope they're standing there when I get off the bus with my folders like they were this year.
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Old 08-22-2013, 05:09 AM   #28
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I have done traditional check in and online check in. For me, there was really no benefit to the online check in, it was no faster. The only reason I have done it is because I can't contain my excitement any longer and the opportunity to do something Disney related from home lures me in. I haven't ever seen the online check in line be any shorter than the traditional check in.

I did notice that my online check in experiences have left me with a front desk CM that explains less about the resort. I don't know if this is intentional to make it faster, or if it is coincidence. I would do online check in again, but again only because I know that I will be itching to check in early.
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Old 08-22-2013, 08:43 AM   #29
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Online check-in started after my last trip there. Yeah, I know, it's been too long! Anyway, as a result, we've never done it. Will I do it next year? I probably will, but I'm still unsure.

So, what I've surmised from this thread is that if you don't have a ton of really specific requests, you usually get what you ask for, for the most part anyway. Am I right to think that? Because if so, we are a pretty easygoing group. We stay at the Moderates and the extent of our requests is connecting rooms, preferably one of them being a corner room. So is it the simpler, the better when it comes to requests?
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Old 08-22-2013, 08:46 AM   #30
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So is it the simpler, the better when it comes to requests?
Yes, the simpler the better. The room assigners do their best to grant requests and you can imaging the more elaborate the requests the harder it has to be.

The best way to add room requests is to call and have them noted on your reservation. Then you don't have to worry about the limited amount of predetermined requests you can make during online check in.
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