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Old 08-21-2013, 10:17 PM   #31
OThopeful35
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Originally Posted by Good Morning Dewdrop View Post
We check in on the 15th guess I should receive a letter soon. Have to admit I'm a bit annoyed - that they leave it so late to officially tell people AND I know folks earlier on got a $15 / night credit and I suspect we won't be getting that.

I know I know ice will keep things cold but it is a pain to go down and get ice daily - fridge is so much easier!

OK vent over.
We were at POFQ 8/2-8/10 and it was a pain to go get ice. We were near the ice machine but it was very annoying after a few days. And messy too
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Old 08-21-2013, 10:24 PM   #32
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I hope the fridges are back by first week in January!! Think they will be?!
DBF and I are making most of our meals..
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Old 08-21-2013, 11:12 PM   #33
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I hope the fridges are back by first week in January!! Think they will be?!
DBF and I are making most of our meals..
I think it was mid July that they said it would take 4 months so that takes it to mid Nov.
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Old 08-21-2013, 11:14 PM   #34
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Well this stinks:/ we arrive on the fourth and totally didn't expect this.


Wonder why it will take four months to buy new fridges?
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Old 08-21-2013, 11:24 PM   #35
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Wonder why it will take four months to buy new fridges?
They have thousands to replace. No way the fridge manufacturer could come up with that many at once.

Its most of the fridges at WDW and DLR plus some at Aulani.
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Old 08-21-2013, 11:28 PM   #36
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Well this stinks:/ we arrive on the fourth and totally didn't expect this.


Wonder why it will take four months to buy new fridges?
They are dealing with thousands of fridges. It was reported that the other day they brought in 500 fridges just for POR.
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Old 08-22-2013, 12:42 AM   #37
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They are dealing with thousands of fridges. It was reported that the other day they brought in 500 fridges just for POR.
Well that's good news for me bc I'm in POR royal. Here's to hoping royals get them first since they're more expensive rooms

When I posted about the time frame I didn't realize it was all resorts. Thought it was a wdw issue bc I'd heard nothing about it. I'm not sure why I even mosied over to the resort board even! Saw something about fridges and got all side tracked by that news!
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Old 08-22-2013, 11:54 AM   #38
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Just got my notification in the mail. We will be in POR Sept 2. Hubby is diabetic and needs for insulin. I will either call or wait until I fax them. so hopefully either a medical fridge or a new one
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Old 08-22-2013, 03:57 PM   #39
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We did not receive a letter prior to our trip
But whatever
Us either, but luckily,the Poly (or at least our longhouse) was done replacing theirs by the time we arrived (7/31-8/8) so we did have a working fridge.

Glad they finally got on the ball and started sending letters so that it is no longer an unhappy surprise to guests checking in and finding out they don't have a fridge. Since this first came out, I've never understood why they thought that was okay.
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Old 08-22-2013, 04:44 PM   #40
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Well this thread has gone downhill faster than usual. That being said, let's get back to the fridge situation. I also received the generic letter from Disney. Would somebody please please please tell me why they could not list the resorts that are possibly affected? How the heck hard is that to do? There's some guy on these boards who continually gives the link to customer satisfaction and I'm going to search for that to let them know their communications stink. Anyone concerned should do the same. Oh and people, let's please stop arguing.
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Old 08-22-2013, 04:56 PM   #41
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Well this thread has gone downhill faster than usual. That being said, let's get back to the fridge situation. I also received the generic letter from Disney. Would somebody please please please tell me why they could not list the resorts that are possibly affected? How the heck hard is that to do? There's some guy on these boards who continually gives the link to customer satisfaction and I'm going to search for that to let them know their communications stink. Anyone concerned should do the same. Oh and people, let's please stop arguing.
I think the letter was generic on purpose, to cover all bases. This is one of those situations where Disney is darned if they do and darned if they don't. They had an emergency situation that could possibly affect the safety of their guests. They had to take immediate action, so no time to get letters out right away. So people complained about no letters. Now there are letters, and people complain about the content of the letters.

I think that not exposing guests to a hazard that could lead to them burning up in their hotel room is the BEST customer service, IMHO. I think that people should be more understanding of the situation honestly. They are doing the best that they can.

I am headed to Disney in 36 days, and just expecting not to have a fridge. And I'm ok with that. If we have one, great. But I'm not counting on it given the circumstances.
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Old 08-22-2013, 06:10 PM   #42
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This thread is closed, with a reminder that discussing ways to circumvent Disney policy is not permitted on the DISboards.
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