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Old 10-08-2013, 08:19 AM   #106
patrickpiteo
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Originally Posted by Shelli_5 View Post
My trip starts in 11 days & I haven't been able to make a FP+ reservation for BOG. :-( After I enter my information, I get a message in red saying, "Guest is already registered." I haven't been able to select a date or time. Has anyone else had this issue? Thanks, Shelli
Ask at the resort if they can make the reservation for you.. Disney IT won't help you here as they are treating this as a very limited test it seems.

You can also try to create another MDE account that worked for me.
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Old 10-08-2013, 09:02 AM   #107
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Originally Posted by Krash View Post
So this same exact thing just happened to me tonight. I was searching google like crazy for someone with the same experience. I'm nervous my entire itinerary is lost. It's too late at night now to call their IT but I will in the morning. Once they reset your password and everything, was everything back in your MDE itinerary?? We leave for WDW in 12 days with our daughter. I would hate for some glitch to screw with any of our reservations, especially the princess castle breakfasts. Hope they can fix it. So nervous now. Please let me know if they got your info back on your acct.
Yes! Sorry that I did not make this clear. After I reset my password ( second ) call to IT, everything was back on MDE. It all looks good. I check in 21st, hope it is all still good. Still haven't went back to beourguestlunch. Too afraid this may happen again. Hope this helps you.
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Old 10-08-2013, 10:46 AM   #108
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Just logged in and got BOG FP+ for lunch on 11/24 at 2:05. Can't wait to tell DD after school!

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Old 10-08-2013, 10:50 AM   #109
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What's the difference between the choices they give you on the FP site? (I believe it said expedited and something else ... )

Sorry if it's been asked, I scanned the last few pages quickly and didn't see anything.
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Old 10-08-2013, 11:07 AM   #110
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Originally Posted by cassie58 View Post
Just logged in and got BOG FP+ for lunch on 11/24 at 2:05. Can't wait to tell DD after school!

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11/08-ASMo & Timeshare
8/09-CSR
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Did you get it on the regular Disney site? Or the BOG lunch fast pass + site?
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Old 10-08-2013, 11:16 AM   #111
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Yes! Sorry that I did not make this clear. After I reset my password ( second ) call to IT, everything was back on MDE. It all looks good. I check in 21st, hope it is all still good. Still haven't went back to beourguestlunch. Too afraid this may happen again. Hope this helps you.
Same thing just happened to me - I was so excited, but worried after what you and pp had mentioned about this happening. Couldn't believe it when I went to sign back in to MDE and they could not locate my acct. Did you call the number they give for assistance or was there a special on for IT? I realized I also didn't write down a confirmation no. or print so don't know if it will even be honored?

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Old 10-08-2013, 11:17 AM   #112
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Did you get it on the regular Disney site? Or the BOG lunch fast pass + site?

I got in on the BOG FP site, but as you can see above, I now can't get into my account!
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Old 10-08-2013, 11:20 AM   #113
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I got in on the BOG FP site, but as you can see above, I now can't get into my account!
I wonder why this is happening to some. Hope you get it straighten out. Stressful.
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Old 10-08-2013, 11:41 AM   #114
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I wonder why this is happening to some. Hope you get it straighten out. Stressful.
scary thing is that this has happened to a number of people spread out over the multiple threads on BOG Lunch FP.I made my ressies, printed them out just in case and will not go back into the site. I did understand that the link was only supposed to be by invitation and people started posting the link on the DIS for others to use. But who would think it could mess up your account like that?
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Old 10-08-2013, 11:44 AM   #115
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Same thing just happened to me - I was so excited, but worried after what you and pp had mentioned about this happening. Couldn't believe it when I went to sign back in to MDE and they could not locate my acct. Did you call the number they give for assistance or was there a special on for IT? I realized I also didn't write down a confirmation no. or print so don't know if it will even be honored?
I was playing around with Be Our Guest Lunch the other day, and later on my regular Disney account was inexplicably not working. From reading some of the posts above apparently this is a problem for those trying to use the BOG FP site.

I ended up on a Disney Member Services page where I could see my account was inactive !! -- but I could re-activate it myself. Try visiting here: https://register.go.com/go/memberservices/home and see if it provides the same options I saw.
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Old 10-08-2013, 12:41 PM   #116
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I was playing around with Be Our Guest Lunch the other day, and later on my regular Disney account was inexplicably not working. From reading some of the posts above apparently this is a problem for those trying to use the BOG FP site.

I ended up on a Disney Member Services page where I could see my account was inactive !! -- but I could re-activate it myself. Try visiting here: https://register.go.com/go/memberservices/home and see if it provides the same options I saw.
Thanks for the info. The more I think about it, it doesn't make sense why another valid website, part of the Disney family, which I had to sign into with my valid login, and clearly had my trip dates asking when I wanted my FP, would inactivate my account?! I know I didn't get an invitation, but you'd think the invite would have a special code, and you couldn't access w/o it. After being on hold last night for HOURS to make changes I needed before my 45 day mark(which I cannot choose to do online) and now this, I am not feeling very "magical"!
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Old 10-08-2013, 09:05 PM   #117
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Same thing just happened to me - I was so excited, but worried after what you and pp had mentioned about this happening. Couldn't believe it when I went to sign back in to MDE and they could not locate my acct. Did you call the number they give for assistance or was there a special on for IT? I realized I also didn't write down a confirmation no. or print so don't know if it will even be honored?

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11/08-ASMo & Timeshare
8/09-CSR
11/11-CSR
11/13-CSR & AKL Jambo
I wanted to report back that I got everything fixed after 2 calls to IT. On the first call a very nice IT had me go back into a screen to update info/add security questions, and said he saw all my reservations still there. However, when I got logged back in, it said no reservations were linked to my account, so I called back and got a girl who told me the problem was that I had multiple accts. - I was surprised because I only have this one, but she revealed I had three under my email, including DD's game site (probably Club Penguin). So it had me linked to one of those, so I had to change my password, and now she had this one signified as my primary. She said it should not happen again.

Of course, I am still fearful to go back to BOG site(I did not mention this to IT), but I am so curious if my reservation is listed there, and I could get a print out. I may just wait to see if it does get moved to MDE. Interestingly, the first tech mentioned that I shouldn't rush to do magic bands and FP+, as my resort was just coming online now. Sorry for the long explanation, but hopefully it's good info. if anyone else has to encounter it.
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Old 10-09-2013, 02:01 PM   #118
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FYI --- I logged in today and seem to be able to make a FP+ selection up until 11/30.

I am still waiting for Dec 1st to open up. But I am just happy to now see FP+ time selections pop up when I select a day. Before it would just say "No FastPasses available. Please select another day"
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Old 10-09-2013, 03:21 PM   #119
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FYI --- I logged in today and seem to be able to make a FP+ selection up until 11/30.

I am still waiting for Dec 1st to open up. But I am just happy to now see FP+ time selections pop up when I select a day. Before it would just say "No FastPasses available. Please select another day"
Great to know! I've tried a few times and kept getting told there were no dates available, but was able to grab one on 11/26 just a few minutes ago. I guess the dates hadn't opened up yet.
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Old 10-09-2013, 04:03 PM   #120
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Originally Posted by patrickpiteo View Post
Ask at the resort if they can make the reservation for you.. Disney IT won't help you here as they are treating this as a very limited test it seems.

You can also try to create another MDE account that worked for me.
Ok. Call me an idiot but I have a question to ask you. Did you guys get an email inviting you to get a fastpass for BOG? If not, how do you get around it? I tried signing on to that link but it only says that I'm registered and doesn't get me to the next page. I tried calling my resort but they forwarded me to Disney Dining and nobody can help. Can somebody PLEASE help me? Thanks!
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