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Old 08-11-2013, 03:47 PM   #16
lmhall2000
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I can not imagine what all the characters deal with on a daily basis..I would say half the time we interact with delightful characters, make us smile, they seem genuinely happy to bring lightness to all these families. Then there are the other half...where you catch that glimpse of perturb as you see them going from one table to another...or they're giving a 'look' to their handler that screams, "Get me out of here"...or those that do not tolerate crying babies so well...we never had one but are always drawn to them with an 'awww' and wonder how the characters will handle it, if they're in group one..they are AMAZING! If they are the other..a train wreck of an experience.

It is a tough job, for little kids we would always make up a funny story if our kids got the latter half of the characters...like the poster above said...I will have to say though, that we have NEVER run into a Goofy or a Mickey with an attitude, I guess not seeing their faces they get away with more
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Old 08-11-2013, 04:40 PM   #17
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Quote:
Originally Posted by juliebug1997 View Post
I told a CM once that Daisy accidentally skipped us at Tusker House, but we really wanted to visit with her. She basically stomped back over to us, did not stand still for a picture with me, DH had to ask her to do it again, and the barely stood still for a picture with DH. She pretty much stomped away and I'm still not sure that she signed our book. We won't be visiting Tusker House for a while.
That's unfortunate. FWIW--if you really like the food at Tusker House you shouldn't avoid it because of the one CM. CMs schedules change, and there is quite a bit of turnover. The odds of meeting the same cranky Daisy on a future visit is pretty slim. Of course even the same Daisy might be in a better mood next time.
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Old 08-12-2013, 12:04 AM   #18
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Working as a face character has to be one of the most difficult if not the most difficult at WDW. Everyone expects perfection in their two minutes with you even if you just started your period and are having terrible cramps, are exhausted from a crappy work schedule, or are mentally drained from having to keep your cool after the nth annoying joke and visitors trying to get you out of character that day.

On top of that, look at the pool of workers that WDW has to choose from. These are young adults who fit "the look" who are willing to work for near minimum wage. I'm guessing that a lot of the kids who partake in the college program arrive starry-eyed only to discover that playing a princess every...single...day looses a bit of its glamor and find it hard to keep up the illusion of perfection at every moment.

Going to her boss is likely to get her in a bit trouble and possibly go on her record. Was she being malicious or was there a high probability of her just being human? I've reported some CMs before, but never before reflecting calmly on the situation and making sure that their behavior was not the result of what I would consider "being human". I agree with others when they cover for the characters, because it just isn't worth getting upset over the face characters' humanness not living up to the perfection of their movie characters.
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Old 08-12-2013, 02:18 AM   #19
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This is one of the reasons Tigger is my fav!!!
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Old 08-12-2013, 07:15 AM   #20
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Thanks for all of your responses. For the record, I didn't report this cm to anybody, and most certainly didn't make a scene. I am a teacher who works with autistic kindergarteners, so I know and understand how difficult it is to be "on" all the time at work. It was just frustrating to me considering this is a character experience I paid for, as opposed to a meet and greet in the park. Poor Belle standing in the sweltering sun in France was warm and welcoming. A air conditioned restaurant seems to be much better working conditions.
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Old 08-12-2013, 10:21 AM   #21
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Originally Posted by Fantasmiss View Post

If I were you, I would've gone to Guest Relations and told them everything, I'm sure they would've done something. We LOVE Tusker House, go twice on each trip and have always had a great experience with the characters there.
Don't forget to write a sternly worded letter.
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Old 08-12-2013, 10:43 AM   #22
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Thanks all! We did get to meet Cindy at town hall, and again at CRT, so we did get some quality time! This was our last night, so after a week of fabulous characters, we were expecting that level of interaction, and Abby was really looking forward to saying a proper good bye, First world problems, I'm well aware! I told my girls that the step sisters were teasing Cinderella too much that night, and she was feeling a little sad about it.
Good job!!!
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Old 08-12-2013, 12:00 PM   #23
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Quote:
Originally Posted by Micca View Post
That's unfortunate. FWIW--if you really like the food at Tusker House you shouldn't avoid it because of the one CM. CMs schedules change, and there is quite a bit of turnover. The odds of meeting the same cranky Daisy on a future visit is pretty slim. Of course even the same Daisy might be in a better mood next time.
My previous experience there was waiting almost 45 minutes for my table after being told it was ready. We're giving this one a break. The only thing that this place had going for it with us was Donald Duck and the juice. The buffet was fine, but nothing that either of us had to go back for.

Let me just say that Daisy acting like that didn't ruin my trip and I'm not one to go running to guest relations with every little problem. It was a minor glitch and we went on to have a fun time meeting other characters and seeing "Flights of Wonder" that day.

OP,
I'm glad that your daughter had other good experiences with Cinderella on your trip and that you found maybe a good excuse for her less than princess-y behavior.
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Old 08-14-2013, 06:30 AM   #24
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Quote:
Originally Posted by GadgetTheInventor View Post
Working as a face character has to be one of the most difficult if not the most difficult at WDW. Everyone expects perfection in their two minutes with you even if you just started your period and are having terrible cramps, are exhausted from a crappy work schedule, or are mentally drained from having to keep your cool after the nth annoying joke and visitors trying to get you out of character that day.

On top of that, look at the pool of workers that WDW has to choose from. These are young adults who fit "the look" who are willing to work for near minimum wage. I'm guessing that a lot of the kids who partake in the college program arrive starry-eyed only to discover that playing a princess every...single...day looses a bit of its glamor and find it hard to keep up the illusion of perfection at every moment.

Going to her boss is likely to get her in a bit trouble and possibly go on her record. Was she being malicious or was there a high probability of her just being human? I've reported some CMs before, but never before reflecting calmly on the situation and making sure that their behavior was not the result of what I would consider "being human". I agree with others when they cover for the characters, because it just isn't worth getting upset over the face characters' humanness not living up to the perfection of their movie characters.
This is going to sound harsh, but I'm an actress (and have been acting professionally from a young age) and when you're on stage (or in front of the camera, although if something goes wrong you can always do another take), your job is "being" your character 100% and not slip out of it for even a second. If you can't do that, there's always hundreds or thousands of others who can replace you.

Although they shouldn't do so, I don't think that for a theme park character to slip out of character for a second is a big deal. Personally I wouldn't report it unless he/she behaved out of order, was completely or consistently out of character, or behaved in such a way that it upset my child. But if they did, they're just not cut out for that kind of work. (Or they need some acting lessons.)
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Old 08-14-2013, 08:37 AM   #25
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Unfortunately, it happens. My DS was a HUGE Stitch fan so we've been to 'Ohana several times for breakfast. Last time (been several years now), we were on the tail end of breakfast. The restaurant was practically empty and the characters were making their last rounds. My DS was so excited to see Stitch but Stitch barely stopped and didn't even hug DS when DS tried to hug him. DS was so disappointed. He sadly said, "Stitch didn't even give me a hug." It just broke my heart.

Luckily, we haven't really had any other bad character interactions. Garden Grill has been our best. They make multiple rounds and usually spend quite a bit of time cutting up with the kids.
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Old 08-14-2013, 09:04 AM   #26
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Quote:
Originally Posted by Fantasmiss View Post
This is going to sound harsh, but I'm an actress (and have been acting professionally from a young age) and when you're on stage (or in front of the camera, although if something goes wrong you can always do another take), your job is "being" your character 100% and not slip out of it for even a second. If you can't do that, there's always hundreds or thousands of others who can replace you.
I guess I just don't view WDW costume or face characters as professionals and so don't hold them to the high standard as I do others who actually pursue it as a career like at Colonial Williamsburg or even the acts in the WS or AK. Are they not mostly just college students there for a semester in the College Program? I remember reading where a Peter Pan had been working there a while and did a great job, but how long does the average role and training last? If they are choosing the best out of thousands, then I really am worried because the interactions I have had or witnessed have been mediocre at best.

For example, I stumped Dale last year at the GG when I asked him to sign "Rescue Rangers" along with his name. Considering that the series was called "Chip and Dale's Rescue Rangers", wouldn't it seem logical for the character's training to include how to write the series title in Dale's handwriting? It was handled well, but Dale shouldn't have had to contemplate how to sign my request.

I'm also looking at all of this from the viewpoint of a historical interpreter. When actors and actresses work onstage, there is a very tight script for the characters to follow, whereas they become much more human when they leave the stage and interact with the audience. I wouldn't expect Cinderella to sneeze or trip during a Broadway production, but I would if she were visiting my table at CRT...and to handle it in character. When my students dress up as princesses or other characters, they go a step further in developing the characters and act out all sorts of scenarios that weren't in the movies or cartoons. The further away from the movie you get, the more human the interaction is going to become.

It is disappointing to read where families have been skipped over by some of the characters during a character meal. The business end of the restaurant needs to get more organized because those meals weren't cheap. I doubt things will change any time soon though because from what I can tell reading through these forums, the meals are going to be booked solid until the service becomes a whole lot worse. I doubt Cinderella will get any more acting lessons either if she can still sell-out her restaurant.
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