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Old 08-02-2013, 04:39 AM   #1
disney-inspired

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Wrong Dining Plan showing up in My Disney Experience??

Not sure if this is the best place for my question but here it is:

My little sister (13) and I are going to WDW in January. I was browsing Amy Disney Experience online and under my reservations I see this:



Now, my sister being 13, I know she is still a minor but I have to pay adult ticket and food prices since she's over 9. So why does it show as 'table service-child' under the dining plan section?

Is that just a technicality thing or should I call and make sure they have her correct age down?

Thanks!
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Old 08-02-2013, 06:39 AM   #2
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Quote:
Originally Posted by disney-inspired View Post
Not sure if this is the best place for my question but here it is:

My little sister (13) and I are going to WDW in January. I was browsing Amy Disney Experience online and under my reservations I see this:



Now, my sister being 13, I know she is still a minor but I have to pay adult ticket and food prices since she's over 9. So why does it show as 'table service-child' under the dining plan section?

Is that just a technicality thing or should I call and make sure they have her correct age down?

Thanks!
Are you're sure you put the right age? If you are, it may be just a glitch. Either way, just give Disney a call or send them an email. I would. I usually email when I have a question because then I have the information in writing.
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Old 08-02-2013, 06:50 AM   #3
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I'd def. call just to check- you may want to wait to do that until next week though, once all the hoopla does down over the new promotions.
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Old 08-02-2013, 06:53 AM   #4
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same thing is showing on my reservations for my sons who are 11.
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Old 08-02-2013, 07:38 AM   #5
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My Disney experience shows the exact same things for mine as well. I actually initiated a chat with a cast member on the WDW site a few weeks ago to question it. They said that it was simply a display error that they have noted.
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Old 08-02-2013, 07:48 AM   #6
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The app is buggy. I wouldn't trust anything it says right now.
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Old 08-02-2013, 12:44 PM   #7
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Thank you everyone. I will keep an eye on it and before I pay in full, I will confirm.
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Old 08-02-2013, 12:46 PM   #8
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I had the same thing with my boys. I did call and they double checked that they had their ages in correctly, which they did. They said it would go by their ages, not what it said on the website.
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Old 08-02-2013, 03:11 PM   #9
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Just checked my reservation, it is showing
Guests: 2 Adults, but for dining it is showing 1 Adult, and 1 child. It is me and my DH, and while DH does act like a child -- he isn't!

Computer is wrong!
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Old 08-02-2013, 03:19 PM   #10
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It is an issue with the system. Before you leave your hotel try to get your mugs. This was the computer issue with ours and we got to AK with out picking up our mugs before hand (wanted to get to the park ASAP) and we went to lunch about an hour later. Go to pay for lunch and our DDP wasn't linked to the KTTW card. Resort was showing we had it but when we went to pay for food it said we had nothing.
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Old 08-02-2013, 04:40 PM   #11
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You know how Disney e-mails you an invoice update every time you make a payment toward your vacation?

I made a payment last night and they have a breakdown of the package in the invoice, there it clearly shows that my sister is 13 years old. So, the system is definitely glitchy.

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Old 08-02-2013, 04:42 PM   #12
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Quote:
Originally Posted by wilkeliza View Post
It is an issue with the system. Before you leave your hotel try to get your mugs. This was the computer issue with ours and we got to AK with out picking up our mugs before hand (wanted to get to the park ASAP) and we went to lunch about an hour later. Go to pay for lunch and our DDP wasn't linked to the KTTW card. Resort was showing we had it but when we went to pay for food it said we had nothing.
I will remember to do that when we go. I hope to arrive to Pop around 5:30/6pm. That will give us time to check-in, drop off anything, and get our mugs before heading to the Poly for Ohana at 7:50pm.
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