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Old 08-18-2013, 09:48 AM   #2476
Princess Katherine
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We're talking to guest services to see if we can get it replaced with another. We have bought so many mugs in the 13 trips we have been to Disney, always getting a mug. We have never had one that was not washable in the dishwasher.

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Old 08-18-2013, 10:59 AM   #2477
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Wishes sound in the CL rooms

Hello all,

I haven't been following the Poly thread since our stay last October - I tend to get active on the boards when we have a trip coming up and then fall off after the trip. Both for time, and because it's kind of depressing to be reading all about everyone's upcoming trips when ours just ended! Now we have another stay booked for October and I'm getting all excited again. I'm working my way through reading this entire thread, but I'm only on page 80 or so and I have a couple of questions that I haven't seen answers to, and realized I can't remember ever reading them. But I can't promise, I'm sorry if it's all repeats!

Anyway, we're booked in a lagoon view club level room. We actually wanted GV CL, but could only get LV and that was after checking on the website multiple times a day. I was all depressed (ok, not really depressed, because in the grand scheme of life this is nothing, but I was dissappointed) that we couldn't get CL with the fall discount. I was so excited when it randomly popped up a few nights ago as available. Despite the extra $$, I am getting excited about the LV. I hope it doesn't spoil us into always wanting LV, like our first CL stay spoiled us into always wanting CL!

My question is, can you hear the Wishes and Hallowishes music in the rooms in any way, like through the TV on a designated channel? My husband is excited to be able to see the fireworks from our balcony (hopefully) instead of the lounge. But I think the music is what makes the fireworks, particularly during MNSSHP, and I think if we can't hear the music I would still rather be in the lounge. If you can't hear the music in any way, does anyone feel the fireworks are still just as good from your room? I can't imagine they would be.

I guess that was a super long winded way to ask a question, sorry!
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Old 08-18-2013, 11:15 AM   #2478
Princess Katherine
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Originally Posted by ninafeliz View Post
Hello all,

I haven't been following the Poly thread since our stay last October - I tend to get active on the boards when we have a trip coming up and then fall off after the trip. Both for time, and because it's kind of depressing to be reading all about everyone's upcoming trips when ours just ended! Now we have another stay booked for October and I'm getting all excited again. I'm working my way through reading this entire thread, but I'm only on page 80 or so and I have a couple of questions that I haven't seen answers to, and realized I can't remember ever reading them. But I can't promise, I'm sorry if it's all repeats!

Anyway, we're booked i in a lagoon view club level room. We actually wanted GV CL, but could only get LV and that was after checking on the website multiple times a day. I was all depressed (ok, not really depressed, because in the grand scheme of life this is nothing, but I was dissappointed) that we couldn't get CL with the fall discount. I was so excited when it randomly popped up a few nights ago as available. Despite the extra $$, I am getting excited about the LV. I hope it doesn't spoil us into always wanting LV, like our first CL stay spoiled us into always wanting CL!

My question is, can you hear the Wishes and Hallowishes music in the rooms in any way, like through the TV on a designated channel? My husband is excited to be able to see the fireworks from our balcony (hopefully) instead of the lounge. But I think the music is what makes the fireworks, particularly during MNSSHP, and I think if we can't hear the music I would still rather be in the lounge. If you can't hear the music in any way, does anyone feel the fireworks are still just as good from your room? I can't imagine they would be.

I guess that was a super long winded way to ask a question, sorry!
I prefer not to listen to the music. I think it's time for a change. I can only be surprised when "The Blue Fairy" shows up to save the day so many times.

Katie
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Old 08-18-2013, 01:20 PM   #2479
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Originally Posted by Princess Katherine View Post
It's green and it says nothing. It was nice while it lasted.

Katie

That is the one we bought. The green coffee mug. We may have washed it in the dishwasher 2 to 3 times and noticed Mickey's Head Peeling Off on the one side and part of the P and Flowers on the side that say Disney's Polynesian. It is my husband's mug and he was disappointed. I called the number on top of the receipt. They were very accommodating. They asked me if I wanted a refund or a replacement. They did say if I wanted a replacement that they could not guarantee that the same thing would not happen again. We decided to get a replacement and wash by hand. It was just delivered by UPS no charge. We have many Disney mugs as well and this is the first one with a decal that does not hold up in the dishwasher. I am sure you will have no problem when you call Guest Services. You just need to decide if you want to replace or refund.
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Old 08-18-2013, 01:23 PM   #2480
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Originally Posted by tinkermommyof3 View Post
That is the one we bought. The green coffee mug. We may have washed it in the dishwasher 2 to 3 times and noticed Mickey's Head Peeling Off on the one side and part of the P and Flowers on the side that say Disney's Polynesian. It is my husband's mug and he was disappointed. I called the number on top of the receipt. They were very accommodating. They asked me if I wanted a refund or a replacement. They did say if I wanted a replacement that they could not guarantee that the same thing would not happen again. We decided to get a replacement and wash by hand. It was just delivered by UPS no charge. We have many Disney mugs as well and this is the first one with a decal that does not hold up in the dishwasher. I am sure you will have no problem when you call Guest Services. You just need to decide if you want to replace or refund.
It is so awesome that they did this for you. Gotta love Disney and the Poly for how they treat their guests. It is treatment you would not get anywhere else.
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Old 08-18-2013, 01:29 PM   #2481
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Originally Posted by Princess Katherine View Post
I prefer not to listen to the music. I think it's time for a change. I can only be surprised when "The Blue Fairy" shows up to save the day so many times.

Katie
LOL We saw Wishes several times but never listened to the music. We could hear it sort of in the distance but it was just fun to watch the fireworks and to see Tinkerbell fly. That is what I found so cool was that even though you were far away you could still see her fly.
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Old 08-18-2013, 01:36 PM   #2482
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It is so awesome that they did this for you. Gotta love Disney and the Poly for how they treat their guests. It is treatment you would not get anywhere else.
Without a doubt. My son bought a Perry the Platypus Pillow Pet in the Main Street Emporium at MK. When we got back to our room at the Poly, he realized it had a hole in the seam. I called the Guest Service number on the receipt. They said I could bring to the closest location to exchange or return. They checked inventory for me at Trader Jacks at the Polynesian. I walked over and they replaced the Pillow Pet. It was especially nice to have the same treatment when we got home. We were really disappointed about the mug. We were very relieved that they wanted to make good on the defect. Very consistent customer service. No complaints.
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Old 08-18-2013, 02:04 PM   #2483
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Originally Posted by gypsydoodlebug View Post

I bought the cream-colored coffee mug the first week of March and all the screen-printing has washed off already.
Oh no! That's the one I wanted!!! Did you wash I dishwasher?

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Old 08-18-2013, 02:04 PM   #2484
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Originally Posted by tinkermommyof3 View Post
Without a doubt. My son bought a Perry the Platypus Pillow Pet in the Main Street Emporium at MK. When we got back to our room at the Poly, he realized it had a hole in the seam. I called the Guest Service number on the receipt. They said I could bring to the closest location to exchange or return. They checked inventory for me at Trader Jacks at the Polynesian. I walked over and they replaced the Pillow Pet. It was especially nice to have the same treatment when we got home. We were really disappointed about the mug. We were very relieved that they wanted to make good on the defect. Very consistent customer service. No complaints.
I am so happy they did these things for you and your son. They are awesome. On our last vacation we had inadvertently left the second part of the charger cord to my wheelchair at home. Without it my chair was useless. They actually had someone go out to several stores to purchase a new cord for me. My son also misplaced his hat in the first room we were in. I called the Poly lost and found. They had it and are sending it to my home free of charge. I don't know of anyplace that would do these things for you. It's things like these that make you feel like you matter to them and are just not another source of revenue.
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Old 08-18-2013, 02:07 PM   #2485
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Originally Posted by bluejasmine View Post
Oh no! That's the one I wanted!!! Did you wash I dishwasher?

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I want one of these too but now I know not to put it in the dishwasher. Since we are only 4 people we really don't use the dishwasher all that much but I will make sure it doesn't get in there when we do use it.
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Old 08-18-2013, 03:02 PM   #2486
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I want one of these too but now I know not to put it in the dishwasher. Since we are only 4 people we really don't use the dishwasher all that much but I will make sure it doesn't get in there when we do use it.
Family of four and you don't use the dishwasher much??? Tell me your secret!! We were family of four now three as my son moved out & we have to run dishwasher almost daily!! Lol

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Old 08-18-2013, 03:13 PM   #2487
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Family of four and you don't use the dishwasher much??? Tell me your secret!! We were family of four now three as my son moved out & we have to run dishwasher almost daily!! Lol

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I am home all day so anything used during the day I wash. My eldest son does the dinner dishes and pots and pans. I actually don't think we have even used the dishwasher since we moved into this apartment last December. If I worked we would probably use the dishwasher.
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Old 08-18-2013, 03:57 PM   #2488
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Quote:
Originally Posted by bluejasmine View Post
Oh no! That's the one I wanted!!! Did you wash I dishwasher?

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I want one of these too but now I know not to put it in the dishwasher. Since we are only 4 people we really don't use the dishwasher all that much but I will make sure it doesn't get in there when we do use it.

Yes, I put everything in the dishwasher. It does NOT say "not dishwasher safe" on the bottom. It's the perfect size for me so we still use it even though it's now blank.

(And we're a family of three and I run the dishwasher every day -- sometimes twice a day.)
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Old 08-18-2013, 05:26 PM   #2489
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Just ran into the rudest cashier at Walmart. I bought pineapple and caramel sauce amongst other things. As she was checking me out she kind of looked at me when she picked up the two things. I said "We just got back from Disney World" and was going to tell her it was something we enjoyed there. I didn't get the chance. She looked at me and said " It must be REALLY nice to be rich." I was floored. I said " We are not rich by any means'" to which she answered " If you can go to Disney World you are rich." We save for our trips and yes we do go deluxe but we save for that. My dh is the only one working as I am disabled. Yes we could go much less expensive if we went to a value but we would be uncomfortable and that is not what a vacation should be. We give up a lot of things to save to go. I am sorry if Walmart doesn't pay her a decent wage but there are other places to work and she shouldn't run others down. It makes me very leery to mention to anyone we have gone to Disney now.
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Old 08-18-2013, 05:43 PM   #2490
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Originally Posted by karriealex View Post
Just ran into the rudest cashier at Walmart. I bought pineapple and caramel sauce amongst other things. As she was checking me out she kind of looked at me when she picked up the two things. I said "We just got back from Disney World" and was going to tell her it was something we enjoyed there. I didn't get the chance. She looked at me and said " It must be REALLY nice to be rich." I was floored. I said " We are not rich by any means'" to which she answered " If you can go to Disney World you are rich." We save for our trips and yes we do go deluxe but we save for that. My dh is the only one working as I am disabled. Yes we could go much less expensive if we went to a value but we would be uncomfortable and that is not what a vacation should be. We give up a lot of things to save to go. I am sorry if Walmart doesn't pay her a decent wage but there are other places to work and she shouldn't run others down. It makes me very leery to mention to anyone we have gone to Disney now.
I am so sorry that happened to you. We get that a lot too, especially when people find out we had a Disney wedding. It's so rude for people to assume and judge! Hugs to you, and know that all of us on here 'get it.'
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