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Old 08-02-2013, 08:42 PM   #1696
LorieDisneyLover
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Quote:
Originally Posted by Tikiman View Post
Themepark views are on all 3 floors.

2nd floor has TPV rooms, too ... at least that is what they tried to tell us when we were there a few weeks ago.
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Old 08-02-2013, 08:45 PM   #1697
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CTDisney,

I thought I was reading my own letter to Disney when I read your post.

We had nearly the same exact experience with Club Level a month ago.

Are you in 2514? The steamed up, dirty windows full of cobwebs put a real damper on our magic

Unfortunately, they were never able to move us during our entire stay.

Like you, our only request was to be on the 1st or 3rd floor ... anything but the 2nd floor.



Quote:
Originally Posted by CT Disney View Post
Well yesterday was a comedy of errors. Got to airport on time and found out that our plane would be arriving 1/2 hour late. No big deal. Then we get on the plane and are told there is a minor mechanical problem. That took another 1/2 hour to resolve. We were then cleared for takeoff...yay! We moved up to the runway and were next to take off...and air traffic control closes our route. Ugh!! Took another full hour of sitting on the runway until we finally took off. So now we are a full two hours late. We were supposed to land 6:15 at MCO and now it's looking like it will be 8:25.

We finally land at MCO and board the ME. And yup you guessed it...we are the last stop. We get dropped off at the poly at 10:05.

We were checking into club level. No one meets us off the bus so we head into the GCH. Wait in line at the check-in desk and finally get the attention of a rather unmagical cm. I tell her we are checking in CL and she looks at us and says, "name?". So I tell her and she just starts typing. No aloha, no smile, no nothin. So I say "I'm assuming we can't check in at the Hawaii building since it's a few minutes after 10:00". And she tells me they have all gone home. I ask if there is any way we can have them put a couple crackers or desserts in our room since the kids haven't eaten since lunch. She tells me "nope too late". Then she just hands us our key. No mention of club hours, no 'enjoy your stay', no nothin. Doesn't even tell us what room we are in. So I ask her what room we are in and how to get to Hawaii.

She tells me we are on the 2nd floor. UGH. My one and only request was 3rd floor. What I found interesting is that when she checked us in she didn't even say "I see you requested 3rd floor, I'm sorry it is not available". No acknowledgment at all. And no leis either. She tells us there are no 3rd floor rooms available tonight but that we can check back in the morning.

So we head over to our 2nd floor room. The windows are all fogged up so we can't see out. I say "let's open these sliders and see this TPV we paid for". Open the slider and massive cobwebs cover the whole opening. Cant lean on rail or anything. Looks like it hasn't been opened and cleaned for months.

So my DH goes down to talk to manager. Manager says we definitely didn't get the CL experience. Offers to move us to a standard non-CL room for tonight and check us into a 3rd floor CL room in morning. My DH asks if we can just pay the reduced rate but keep our current room for the night. Our carry-ons are already there, kids are starving and tired. Manager says no but assigns us to a room in Raratonga. Also tells us to go to bell services and inform them of our room change so ME knows where to deliver our bags. So we do that and then we go back to room, gather all our stuff, and head to our new room in Raratonga...only to discover a king bed. Ugh! So back we go to front desk.

Guess what...manager is now unavailable. Need to re-explain issue to new CM. He agrees to put us back in our original room at a reduced rate. But first we need to go to bell services again to inform them of the room change.

It is now just before midnight. Bell services says our bags will be in our room by 12:00. So we go to captain cooks for a bite to eat. Get back to room at 12:30 and still no luggage. So we call down to luggage and valet on our room phone. My DH explains issue and it takes a good few minutes for him to realize they have transferred him to GF luggage and valet by mistake. They transfer him to poly and he re-explains issue. We end up getting our luggage a bit before 1 am.

Now, I am not usually a negative Nellie but this was seriously the worst CL check-in we've ever had at Disney. I guess the magic goes home at 10 pm.

Honestly, we were all laughing by the end of the night it was all so chaotic.

Kids and dh are still sleeping now. They are all exhausted from our late night. Here's hoping they still have that 3rd floor room for us today...
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Old 08-02-2013, 09:29 PM   #1698
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Old 08-02-2013, 09:31 PM   #1699
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Wow turndown service
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Old 08-02-2013, 11:34 PM   #1700
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Thanks for the fireworks tips, fla4fun!
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Old 08-02-2013, 11:38 PM   #1701
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So sorry to hear some of you have had these poor check-in experiences. Ours was pretty uneventful. I did online check-in so when we got to Hawaii they just handed me the envelope and that was that. I had to ask for leis and for a birthday button for Nic. I don't really feel like we got to know any of the CMs working down there because we don't stop to ask questions about anything unless its for a printout of our bill. Today we didn't receive our ME packet so I had to ask for that too. I'm a pretty low maintenance guest since we know what we are doing, but I definitely think their lack of personal interaction could leave people feeling less than welcome.

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Old 08-03-2013, 12:18 AM   #1702
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It's me...the author of the very cranky post this morning. Just to give you all an update..after a rather lengthy discussion with an extremely helpful CL CM this morning followed by another moderate setback this afternoon, Disney and the Poly have made things right for us. They did remove all charges for last night's stay so we are satisfied. We are now in a lovely room on the 3rd floor!

I appreciated Tikiman's earlier post about the benefits of checking in early. Had our plane not landed 2 hours late we would have checked in at 8:00 pm rather than 10:05 pm. I think that the after 10:00 situation had a considerable effect on our check-in experience.

I appreciate all of you lending a sympathetic ear to my rather rambling rant this morning. I'm glad it all turned out ok in the end!
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Old 08-03-2013, 12:21 AM   #1703
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Quote:
Originally Posted by CT Disney View Post
It's me...the author of the very cranky post this morning. Just to give you all an update..after a rather lengthy discussion with an extremely helpful CL CM this morning followed by another moderate setback this afternoon, Disney and the Poly have made things right for us. They did remove all charges for last night's stay so we are satisfied. We are now in a lovely room on the 3rd floor!

I appreciated Tikiman's earlier post about the benefits of checking in early. Had our plane not landed 2 hours late we would have checked in at 8:00 pm rather than 10:05 pm. I think that the after 10:00 situation had a considerable effect on our check-in experience.

I appreciate all of you lending a sympathetic ear to my rather rambling rant this morning. I'm glad it all turned out ok in the end!
I'm SO glad they made things right for you. Now go have an awesome vacation!

Quote:
Originally Posted by wilkeliza View Post
What building were you in we are in Tahiti and don't know if we want to go to the beach or not especially if it is raining.
We were in Hawaii--right on the beach.
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Old 08-03-2013, 05:37 AM   #1704
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Originally Posted by momtobrynncess View Post

We will be there for most of the same days you will be there. From everything I've read, the earliest any construction would begin is sometime during September, but I don't remember any dates in the beginning of September.
There isn't any construction in Sept the pool rehab was pushed to Jan

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Old 08-03-2013, 06:53 AM   #1705
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We stayed 4 days this past weekend Garden View CL for my daughters 5th birthday. We are an hour away and travel to Disney often. The service was less than spectacular. We requested 3rd or 1st floor via several Emails. Of course we got 2nd, they did move us. We were never given our leis, had no patio furniture, and the staff was just ambivalent. I finally vented and the Duty Manager spoke with me. Like TgrLvsPooh has stated in her Live Thread, by the way, I meant to say hi, but I did not see you later in our stay, the food line was crazy. People taking multiple and I mean multiple plates of food. One night a family in front of us had three plates of corn dogs, maybe 40 pieces, and left my daughters 8 pieces... I am also a pretty low key traveler, but the service was just not what it use to be. Food gone in an 45 minutes...come on. I will not stay Poly CL again. The view is great, but just not worth the money when you get mediocre service.
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Old 08-03-2013, 06:56 AM   #1706
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Quote:
Originally Posted by CT Disney View Post
It's me...the author of the very cranky post this morning. Just to give you all an update..after a rather lengthy discussion with an extremely helpful CL CM this morning followed by another moderate setback this afternoon, Disney and the Poly have made things right for us. They did remove all charges for last night's stay so we are satisfied. We are now in a lovely room on the 3rd floor!

I appreciated Tikiman's earlier post about the benefits of checking in early. Had our plane not landed 2 hours late we would have checked in at 8:00 pm rather than 10:05 pm. I think that the after 10:00 situation had a considerable effect on our check-in experience.

I appreciate all of you lending a sympathetic ear to my rather rambling rant this morning. I'm glad it all turned out ok in the end!
Happy to hear you finally were able to get your request of a third floor room and were compensated for the previous night.

for a very Magical Vacation with no more bumps in the road!
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Old 08-03-2013, 07:01 AM   #1707
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Quote:
Originally Posted by Disney Dad 88 View Post
We stayed 4 days this past weekend Garden View CL for my daughters 5th birthday. We are an hour away and travel to Disney often. The service was less than spectacular. We requested 3rd or 1st floor via several Emails. Of course we got 2nd, they did move us. We were never given our leis, had no patio furniture, and the staff was just ambivalent. I finally vented and the Duty Manager spoke with me. Like TgrLvsPooh has stated in her Live Thread, by the way, I meant to say hi, but I did not see you later in our stay, the food line was crazy. People taking multiple and I mean multiple plates of food. One night a family in front of us had three plates of corn dogs, maybe 40 pieces, and left my daughters 8 pieces... I am also a pretty low key traveler, but the service was just not what it use to be. Food gone in an 45 minutes...come on. I will not stay Poly CL again. The view is great, but just not worth the money when you get mediocre service.
I can not believe people are so inconsiderate to be taking multiple plates at a time not caring others are in line behind them. So sorry to hear these stories
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Old 08-03-2013, 07:02 AM   #1708
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Hey all. I could use some good thoughts. Not sure if it is the lack of sleep and stress or what but I have been coughing and had a sore throat for a couple of days. I do not want to get sick in Disney. Been there done that and ended up in ICU almost on a vent for two weeks. I am being kind of proactive with this and started an antibiotic just in case and I have my inhalator. I just don't want to be sick for this trip.
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Old 08-03-2013, 07:06 AM   #1709
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Originally Posted by karriealex View Post
Hey all. I could use some good thoughts. Not sure if it is the lack of sleep and stress or what but I have been coughing and had a sore throat for a couple of days. I do not want to get sick in Disney. Been there done that and ended up in ICU almost on a vent for two weeks. I am being kind of proactive with this and started an antibiotic just in case and I have my inhalator. I just don't want to be sick for this trip.
Ugh my whole family had that crap! Everyone else is over it but me in think mine is due from lack of sleep. Drink some oj and try to rest!
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Old 08-03-2013, 07:08 AM   #1710
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Ugh my whole family had that crap! Everyone else is over it but me in think mine is due from lack of sleep. Drink some oj and try to rest!
I haven't slept but about an hour a night for the last week. I am hoping this is just my bodies way of rebelling.
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