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Old 06-25-2013, 08:16 AM   #91
TinaLala
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So Dd then 5 was a huge Hercules fan. At that time you could only see him and Meg on the boat during Fantasmic, but DD didn't know that. Upon entering HS she spied Phil, ran over to him and said, "Phil, I'm so glad I found you. Where's Hercules? We have to find him." Well Phil was very gracious. Seeing her excitement he jumped up ran over to his handler and made hand movements demanding to know where Hercules was. The handler told us and both Phil and DD slumped in sadness. The fact that Phil interacted with her like that was so perfect. She didnt stop talking about him all day. Yes she screamed for Meg and Hercules during the Fantasmic show!
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Old 06-25-2013, 08:38 AM   #92
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Thank you for this thread! Instead of hearing about the CM that ruined a trip, its great to hear about the people that really make our vacations magical!

When my sister and I visited in January, our first character meal after our arrival the night before was at Tusker House. Our waitress, whose name I wish I could remember, was fantastic! We were sitting at a table next to a woman dining alone and anytime characters came by the waitress would stop what she was doing to come back and take pictures for both tables. She had a genuine interest in what we were doing with the rest of our day, and our trip. She was so nice and attentive and it was a fantastic way to start our trip!

Looking back, I really wish we thought to leave some type of comment card for her.
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Old 06-25-2013, 10:06 AM   #93
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When my DD was 5 years old, we were waiting in line for the Carrousel. She saw a certain horse that she was hoping to ride on. When it was our turn to get on the ride, the horse she wanted was already taken. After we got off the ride, I told her, "don't forget to tell Mommy the bad news." A CM who was walking to the Peter Pan ride overheard me say this and asked what happened. When we told him, he grabbed my DD by the hand and said, "come with me." He walked through the exit of the Carrousel and stood with her at the front of the line. When the next ride was boarding he told the CM working the Carrousel that my DD got to pick her horse first. She got the horse she wanted and still remembers how magical she felt five years later.
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Old 06-25-2013, 10:42 AM   #94
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When DD was around 12, we went to Whispering Canyons. DD didn't want to eat much. The waiter noticed and came over and asked if everything was ok. DD said yes but she didn't want to eat. The waiter picked up her fork, put some food on it and began to make airplane noises, telling DD she needed to let it come in for a landing.

We all laughed and got some good pictures. DD still didn't eat but we were amused.
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Old 06-25-2013, 10:57 AM   #95
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My partner and I have annual passes, but had not yet exchanged them for the new "touch" ones that are being issued, we had the old "scan" ones. We were in line at one of the ticket booths at Hollywood Studios when a CM walked up and asked us what we needed. We explained about the passes, and she said, "I'll help you with that", and she whisked us out of the line, found us a spot in the shade (wow! it was hot that day). She went into the back of the ticket booth, and within a couple of minutes walked out with brand new passes and had even brought new holders because she noticed that ours were really worn.

I wish I could remember her name so that I could give her some props here but she was AWESOME! She definitely knows how to keep the pixie dust flying!

Thank you, un-named cast member!!
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Old 06-25-2013, 12:48 PM   #96
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Monorail Mishap

Last October, my 3yr old DS accidentally dropped his stuffed Pluto just as we were exiting the Monorail in the Magic Kingdom. Of course it was a PERFECT shot, right between the monorail and the platform. Pluto was gone and DS was inconsolable. One of the monorail CMs came over and explained how we could get Pluto back by going to Lost and Found, but we politely declined. The CM saw how devastated DS was, asked us to wait a minute, then returned with a "No-Strings" form (something I'd never even heard of). Essentially, the form allowed us to walk into any Disney gift shop and receive a new Pluto, free of charge.

I truly wish I'd gotten his name. The stuffed toy was inexpensive, but his thoughtfulness and interaction with DS was priceless.

Thanks again unknown CM!
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Old 06-25-2013, 01:23 PM   #97
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In 2010 I was on a solo trip with a tight budget. At Hollywood Studios I had wanted to eat dinner at Starring Rolls but lost track of time and they were already closed. I'm not a big fan of any of the CS locations in DHS, but decided to head over to Backlot Express, not realizing they also closed early. I walked in about 5 minutes after they closed and once I realized they were no longer taking orders I turned around to leave. A manager (whose name escapes me now) saw me and asked what I needed. I explained that I hadn't realized they closed early and would find somewhere else to eat. He asked what I had wanted to order as they still hadn't put the food away so if they had any of what I wanted left I could still get it. I asked for a turkey sandwich meal and he went back to check. He came back out with a turkey sandwich, fries and a cup for me to get a drink. When I tried to pay he informed me that the registers were already closed out so I "had" to take it for free. I was in shock and thanked him repeatedly. Once I sat down I wrote down his name so I wouldn't forget it and I emailed WDW when I got home a few days later.

It wasn't that much, but the fact that he could have just let me walk out and instead went out of his way to give me a free meal meant a lot to me.
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Old 06-25-2013, 01:36 PM   #98
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I took a friend and her two teenage boys this time.

She commented on how wonderfully friendly and fun everyone was there; we had a few special encounters. They were at Hollywood Studios and a CM noted they were first timers. She asked where they were going to eat that night and it was our Be Our Guest night - she gushed all over them about being able to get a reservation and my friend told her it was all me.....I snagged it big time. So this CM told them if they brought her back a cupcake from BOG, she had some fastpasses for them for two rides when they got back. They didn't expect it, but there she was when they returned!

And the second wonderful one was "Aunt Jen" at 50's Prime Time Cafe. Now, with two teenaged boys, this could be hysterically funny or go horribly wrong. The family at the table next to us had a slightly older boy who basically wore his headphones and listened to his I-Pod for almost all of dinner, until finally he couldn't take it anymore, got up, slammed his chair, and declared he would see the family back at the room.

Well, both of our guys had a devilish little smile and thought they would play Aunt Jen like a $2.00 fiddle. Not so. She got the best of them, and they laughed the entire time. They finally "straightened up" after she grabbed both their gadgets and went in the back, returning a few minutes later with two packages wrapped in paper and packing tape with the note "good luck, Aunt Jen." After finally opening the packages, their "gadgets" were wrapped in two inches of saran wrap - it took them forever to unwrap them.... they talked about it the entire trip.
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Old 06-25-2013, 02:11 PM   #99
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Art the Greeter made our family trips to the Beach Club truly memorable. Art was a Disney CM icon, with an infectious smile that brightened every day. We miss him since his retirement.
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Old 06-25-2013, 03:42 PM   #100
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We took DS4 and DD2 to meet Mickey and friends at Epcot. DD was scared as we approach so we turned and left. The CM at the door asked if everything was OK and we explained that DD was scared. We had struggled to get her to meet any characters including the princesses all holiday. The CM persuaded her to meet just Minnie and took us to the front of the line. DD was happy meeting Minnie so the CM persuaded her to meet Mickey next. By the time we had finished the children had had a VIP meeting with all the characters. Seeing their faces and how my DD grew in confidence around the characters brought me to tears. It was without a doubt the best Disney memory I've ever had.
We went to guest relations to express our gratitude.
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Old 06-25-2013, 10:26 PM   #101
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Quote:
Originally Posted by ddwwelsh View Post
Back in 2005, we took our daughter to Disney for the first time. We had taken advantage of the Extra Magic Hours, and we were headed back to All-Star Movies Resort. The bus was full of people who were running on fumes. The driver was trying to lighten the mood by telling some corny little jokes. Somehow, our five year-old found her second wind and started yelling out the punchlines before the driver could. Once some guests got off at the next stop, he called her up to sit right behind him. He handed her the microphone, and let her have at it. They heckled each other back and forth for the duration of the ride. Then, when we were about to get off at our resort, he handed her a junior driver's license.

We still laugh about that night and how gracious he was to let a 5 year old steal his thunder.
I love all of these stories- weird - but this one really struck me.

We always strike up conversations with CMs and find that it really adds to the fun-

I'm sure this one happens EVERY day but it doesn't happen to our DD every day so it was super special to her- she was wearing her birthday pin for her 4 year birthday and the bus driver picking us up at SS said, "good morning princess Hanna- happy birthday!" That little bit of recognition made her day - it was so magical for her that he said her name.
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Old 06-27-2013, 07:37 AM   #102
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Quote:
Originally Posted by theminx08 View Post
We took DS4 and DD2 to meet Mickey and friends at Epcot. DD was scared as we approach so we turned and left. The CM at the door asked if everything was OK and we explained that DD was scared. We had struggled to get her to meet any characters including the princesses all holiday. The CM persuaded her to meet just Minnie and took us to the front of the line. DD was happy meeting Minnie so the CM persuaded her to meet Mickey next. By the time we had finished the children had had a VIP meeting with all the characters. Seeing their faces and how my DD grew in confidence around the characters brought me to tears. It was without a doubt the best Disney memory I've ever had.
We went to guest relations to express our gratitude.
Love this xx
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Old 05-25-2014, 08:54 PM   #103
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Bumping this thread in light of the thread about CM rudeness. Thought it would be nice to see the other side of the coin too
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Old 05-29-2014, 03:43 PM   #104
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I love these types of threads! CMs are people, too...

We had lunch yesterday at Disney's Old Key West Resort and our server (Shana, I believe?) was absolutely amazing! She joked with us from the beginning and everything about the experience was fantastic. The food there is great! On the way out, all of the CMs said good-bye and they seemed genuinely happy to be there!
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