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Old 08-16-2014, 09:11 PM   #1
100acreHiker
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Anyone ever have to reschedule trip last minute--how helpful is Disney?

I keep worrying that we'll have to cancel/reschedule our trip in November--like if one of us gets the flu or strep, etc. We have travel insurance, but I'm mostly curious if and how Disney works with you in such a circumstance. We got a great deal (originally booked WL with FD, then got switched to GF for same rate ). If we find ourselves in a crummy situation like that a day before our departure, will Disney help us move our reservation a couple weeks later at the same resort? Will I have to pay a lot more or can they still honor the (already paid-for) package? My guess is that it would be a total loss with rebooking FP+ and dinner ressies, but it would kill me to lose the resort deal.

I know my DH would just say I'm a worrywart, but I prefer to think of myself as a planner for all situations ; )
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Old 08-16-2014, 09:31 PM   #2
rlovew
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Quote:
Originally Posted by 100acreHiker View Post
I keep worrying that we'll have to cancel/reschedule our trip in November--like if one of us gets the flu or strep, etc. We have travel insurance, but I'm mostly curious if and how Disney works with you in such a circumstance. We got a great deal (originally booked WL with FD, then got switched to GF for same rate ). If we find ourselves in a crummy situation like that a day before our departure, will Disney help us move our reservation a couple weeks later at the same resort? Will I have to pay a lot more or can they still honor the (already paid-for) package? My guess is that it would be a total loss with rebooking FP+ and dinner ressies, but it would kill me to lose the resort deal.

I know my DH would just say I'm a worrywart, but I prefer to think of myself as a planner for all situations ; )
I believe all changes to packages have to be made further out than 1 day- they will let you move it but unless they still have rooms available for the same deal then you won't get the same rate. You are looking at running into the holidays so my guess is that is why you have travel insurance.
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Old 08-18-2014, 10:45 AM   #3
starousse
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Yes, we had to cancel very last minute due to Hurricane Sandy. They offered to give us back our $200 deposit, but we just made a new reservation further out in the year.
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Old 08-18-2014, 10:52 AM   #4
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You'll pay the rates for whatever you're moving to. They won't keep your price the same. They'll re price it and leave the money paid on there.

Your biggest issue will be airfare and any availability with whatever discount you have, if there isn't anything with FD they'll have to remove it. They won't allow you to keep it just because it's what you currently have.
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