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Old 05-31-2013, 12:07 AM   #1
Rhongepooh
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How much do i HATE the Grand Flordian? Let me dount the ways !

Ok we checked in today and I know all you LOVE the Grand Floridian but we HATE, HATE, HATE it! We miss our home at the Contemporary. It started at check in. The room wasn't ready so I gave them my cell number. We still hadn't heard anything by 1:30 and my grandson was exhausted. We decided to go back and ask about the room....it was ready and had been since 11:30 and they argued with me that they sent me a message until I finally got my phone and showed them no message...no big deal though the room was ready and that was the main thing...till they told me where it was. I did online check in last week and asked for Sago Cay (or is it Key it's too late tonight) but I had also called a while back and personally asked for it and when they did our check in I saw this request noted in a paper she had. Where did we get? Big Pine...the EXACT OPPOSITE side of the resort or our new term...the back forty because its 40 miles from ANYWHERE you want to be. I also asked for a high floor and we got the 2nd floor. I explained to the desk that I understood just because I asked for a building didn't automatically mean I would get it but it seemed like they put us in the exact opposite that I had asked for. Their reply was sorry it was the only building that had 2 rooms near each other...bull! So I take it because the baby needed to rest, in our room because my daughter's room wasn't ready. We get in and look out our window to the balcony and what is our view? The DVC construction site! Then when my daughter and son in law get into their room they have no DVD like we do. I go BACK down and across the back 40 to the front desk to tell them and to tell a manager how disappointed I Amanda I did talk to a WONDERFUL woman, a greeter I think, who got me a manager who we go through the whole story with again. One reason I asked for Sago Cay is because my Aunt, in her mid 70s is with us and has a hard time getting around in the evening. So he really doesn't say much to me AT all and I finally tell him to just switch they keys to the rooms and put daughter, son in law and grandson in the room with the DVD and us in the room without. He did this. While I was waiting there were 2 other people having MAJOR problems ...even worse than mine so I didn't throw a host fit. The guy ahead of me was from Scotland had 3 rooms and they had not informed him of the pool being closed and had sold them the wrong tickets so the guy and his kids had gone to a park and they refused to let them in...I don't know if they maybe didn't buy park hoppers or if it was something else but they were not helping him AT ALL. So later we had to get something out of the car, which was in valet, and I called to get it brought around....no answer AT ALL!! We just went on down and I told them I called to have the car brought around but didn't get an answer. The manager, the same one who was NO help to the Scottish guy, told me, "We Aren't doing call ahead valet because its too busy out here"... Which wouldn't have been bad BUT (1) they refused to even take calls so you didn't know WHAT was going on until you hiked the back 40 AGAIN and (2) THERE WAS NOTHING GOING ON... No traffic, no cars , no people. This evening we went to DHS and we had to hike the back 49 plus 10 more to get to the bus stop. When returning this e ending they continued to pack people in until we couldn't MOVE AT ALL. There were probably about 15 to 20 of us standing in the aisles and of course we were the last to be dropped off. At the Contemporary every single time we come back from the parks we are greeted with someone telling us , "Welcome home" . We have had NO ONE say anything to us AND my daughter to my grandson into one of the stores nd the store clerk not only didn't acknowledge they came in, the only 2 in the store, but she was short to her. Now we have had a couple of nice CM's...housekeeping, the actual ones getting the rooms ready have been really nice (although when I called this evening for a blanket for daughter 2 on the couch bed the CM on the housekeeping on the phone argued with me that there was 2 blankets in the room...there were none they apparently mistook a pillow for a blanket because we had 3 extra pillows). The bellhop, Whitt, I THINK ...I have his name written down....who was GREAT! HE told us where the pools were and their hours and where Gas? Grill was and that we could see the Electric Water Parade and about the boat and the hidden Mickeys, Goofys and Tinkerbelles, even pointing them out to us! The Contemporary is our home and we booked the Grand because the Contemporary was booked when I had to change our reservations. We were excited though to stay in Disney's "Flagship Hotel". We are NOT impressed and if I could move to the Contemporary tomorrow we would do it in a heartbeat. I'm going to be writing a long letter when we get home. We paid close to $8,000.00 for our vacation for 5 days/5 nights park hoppers with the dining plan and we still feel like most of the staff could care less about making us satisfied. Anyone know who I would call or where I would write to complain?
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Old 05-31-2013, 12:55 AM   #2
Carrie in AZ
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My opinion is that waiting until you get home to complain about what is happening NOW is worthless. Express your disappointment while you are still there. Do you want to change rooms? If so, ask them to do something about it now. Waiting until you get home solves nothing.

I can tell you are deeply disappointed with some customer service issues, but hopefully you will be able to focus on your grandbaby and all the magic that is associated with being together with your family.

Good luck with it all!
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Old 05-31-2013, 01:15 AM   #3
dansamy
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I've stayed in Boca Chica, which is straight out the back door of the main building. Right next door to the building you're complaining about. It wasn't bad at all. I'm sorry that you're disappointed.
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Old 05-31-2013, 01:53 AM   #4
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You were upset that you got into your room @ 1:30? Check in is at 3 pm - are you talking 1:30 am or 1&1/2 hours before your check in time?
BTW, they could have called/texted about the room and had the wrong number written down or the call/text didn't go through - it happens.
Sorry about not getting Sago Cay, but my experience is that if you want 2 rooms connecting or near each other your chances of getting other requests met aren't as great, especially if the place is packed and if the Contemporary was booked then it's probably running near capacity at other resorts, too. Sago Cay also tends to be booked by GF convention goers as it's closest to the convention center.
Your complaint about the bus from DHS could have occurred w/ any resort, the Contemporary may be running sardine buses, too, since as you know they are booked solid.
None of the GF buildings seem that far from things to me.
It sounds like the GF is not a good fit for you, so hopefully next time you'll get your fav - at least now you know and can think been there, done that, no thanks about the GF.
As you note, you spent a lot of money for this vacation so I hope after a night's rest you'll start enjoying the experience of visiting Disney w/ your grandson and family and not let the disappointment that things are less than you hoped they would be spoil the rest of your stay.
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Old 05-31-2013, 02:09 AM   #5
Rhongepooh
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Quote:
Originally Posted by sndral View Post
You were upset that you got into your room @ 1:30? Check in is at 3 pm - are you talking 1:30 am or 1&1/2 hours before your check in time?
BTW, they could have called/texted about the room and had the wrong number written down or the call/text didn't go through - it happens.
Sorry about not getting Sago Cay, but my experience is that if you want 2 rooms connecting or near each other your chances of getting other requests met aren't as great, especially if the place is packed and if the Contemporary was booked then it's probably running near capacity at other resorts, too. Sago Cay also tends to be booked by GF convention goers as it's closest to the convention center.
Your complaint about the bus from DHS could have occurred w/ any resort, the Contemporary may be running sardine buses, too, since as you know they are booked solid.
None of the GF buildings seem that far from things to me.
It sounds like the GF is not a good fit for you, so hopefully next time you'll get your fav - at least now you know and can think been there, done that, no thanks about the GF.
As you note, you spent a lot of money for this vacation so I hope after a night's rest you'll start enjoying the experience of visiting Disney w/ your grandson and family and not let the disappointment that things are less than you hoped they would be spoil the rest of your stay.
I asked to get into Sago Cay. The rooms being connected were not required or requested. I was not upset at getting into the room at 1:30, I was upset at the front desk arguing with me about texting me. Why would I lie about something like that? Yes, they very well COULD have sent it to a wrong number, though I confirmed the number with them twice AND I received and confirmed the message about allowing text messaging to be able to get the text message when the room was ready.

I am glad that you like the Grand Floridian, more power to you but to me, the building I am in is extremely far away from everything. You know I do love Disney World and I come just about every year and each time it IS special and I AM having a wonderful time enjoying it with my family. You know I shouldn't have even put the post out there because I know that every time someone puts anything that has disappointed them, no matter how valid the complaint, there are people on these boards that will give the famous reply, "I hope you'll start enjoying your vacation and etc.". Just because someone has a complaint doesn't mean we are ungrateful or sitting around pouting and refusing to do anything..Sometimes it just means that we are disappointed in receiving less service than we are accustomed to from on of the top customer service companies in the world.

Will I sit and grip about this my whole vacation? No. Do I expect better from Disney? Heck yeah! As I said in my original post, it wasn't just me having problems. There at least 2 other parties that encompassed at the very least 6 total rooms in the 10 minute span I was at the front desk. This is suppose to be the best of the best and I just expected more from Disney's crown jewel.
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Old 05-31-2013, 02:09 AM   #6
Rhongepooh
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Quote:
Originally Posted by dansamy View Post
I've stayed in Boca Chica, which is straight out the back door of the main building. Right next door to the building you're complaining about. It wasn't bad at all. I'm sorry that you're disappointed.
I'm glad you enjoyed your stay. I am not pleased with the location though.
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Old 05-31-2013, 02:11 AM   #7
Rhongepooh
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Quote:
Originally Posted by Carrie in AZ View Post
My opinion is that waiting until you get home to complain about what is happening NOW is worthless. Express your disappointment while you are still there. Do you want to change rooms? If so, ask them to do something about it now. Waiting until you get home solves nothing.

I can tell you are deeply disappointed with some customer service issues, but hopefully you will be able to focus on your grandbaby and all the magic that is associated with being together with your family.

Good luck with it all!
You know you are absolutely correct. I am taking your advice and complaining while we still have several more days here! Best to deal with it while we can! Thanks !
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Old 05-31-2013, 02:15 AM   #8
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Quote:
Originally Posted by Rhongepooh View Post
You know you are absolutely correct. I am taking your advice and complaining while we still have several more days here! Best to deal with it while we can! Thanks !
Every complaint will go on youre "record" so think before you act.
And just a little advice. Youre first post is totally unreadable. It is just a big soup bowl of words.
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Old 05-31-2013, 02:34 AM   #9
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Paragraphs are your friend. I really wanted to read your post, but couldn't get through it because of the way it is written. Sorry.
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Old 05-31-2013, 02:36 AM   #10
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Originally Posted by Eddykildare View Post
Every complaint will go on youre "record" so think before you act.
And just a little advice. Youre first post is totally unreadable. It is just a big soup bowl of words.
Yeah that. (bolding mine)
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Old 05-31-2013, 03:23 AM   #11
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Quote:
Originally Posted by Rhongepooh

I'm glad you enjoyed your stay. I am not pleased with the location though.
I'll admit that our GF stay was when we had all healthy, young walkers. DH & I were 35ish. Kids were 7, 8 &, 9. Now dh walks with a cane, can't walk 10 miles a day at Disney anymore & needs a scooter. Oh, the changes just 5 short years have wrought!
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Old 05-31-2013, 06:17 AM   #12
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I completely understand OP! You pay a lot of $ for vacation! It's not just one but several things that disappoint you! You expect better from GF!

I know that requests are never guaranteed but maybe you can get a different manager and asked to be moved b/c of your aunt!

I will say the others are right about complaints going on your record I actually know this first hand but that doesn't mean you shouldn't when the situation calls for it!

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Old 05-31-2013, 06:29 AM   #13
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to the OP; complaining in run-on sentences to a bunch of strangers on a message board is going to rectify your situation?
I find it hard to take you seriously.
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Old 05-31-2013, 06:30 AM   #14
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Quote:
Originally Posted by dwdeb View Post
to the OP; complaining in run-on sentences to a bunch of strangers on a message board is going to rectify your situation?
I find it hard to take you seriously.
Really? Why does grammar even matter? OP was just tired, had a long day and needed to vent!

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Old 05-31-2013, 06:34 AM   #15
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as previously stated, very hard to read and understand.
If there are issues, best to handle with resort , not a message board.
Title of thread is rather inflammatory in itself, no?
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