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Old 07-06-2013, 08:39 PM   #1
swashy
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What should be my next step in upgrading ticket?

Activated my 5 day ticket ticket from UT today at Epcot. Went to customer service to upgrade and they couldn't bridge it, even with help from the trainer. Said I would take the ticket back. They couldn't give me my original ticket back but Instead issued me a new hard plastic one in its place. What should be my next move be and where should I go to do it?
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Old 07-06-2013, 08:49 PM   #2
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Originally Posted by swashy View Post
Activated my 5 day ticket ticket from UT today at Epcot.

1- Went to customer service to upgrade and they couldn't bridge it, even with help from the trainer.

2- Said I would take the ticket back.

3- They couldn't give me my original ticket back but Instead issued me a new hard plastic one in its place.

4- What should be my next move be and where should I go to do it?
1- You mean "Guest Relations."
2- Good!
3- That's fine.
4- Take it to any other ticket booth or guest relations at any park, TTC or DTD.
You'll be OK. You just need a bit of luck.

>> Where are you staying and where are you headed tomorrow?
>> In what WAY are you upgrading your ticket?
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Old 07-06-2013, 08:54 PM   #3
padkins
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This is the same thing my brother did this past week. I had insisted they would bridge his UT ticket and three different cast members told him they don't do that after the new price change. They did for me in June?!?! I'm interested to see what happens because this seems to be something they may be changing.
They ended up doing his but made him fill out paperwork like a complimentary ticket or something. In June they just took my UT ticket, made a bridge ticket for the Disney price and then gave me my new one with more days added. Not the case with my brother...
Good luck!
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Old 07-06-2013, 08:57 PM   #4
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I'm interested to see what happens because this seems to be something they may be changing.
Nope.
Just cases involving ill-trained uninformed (and confused) CM's.

Many reports of ticket upgrades going well since the price change.
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Old 07-06-2013, 09:19 PM   #5
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I've been thinking - could you do an "end run" around this problem by (if you haven't already) upgrading to a Park Hopper first? I mean the PH upgrade is a specific posted price right? I haven't read the small print but once they upgrade you to that I think your ticket would automatically bridge the price difference to add the PH - then you could easily do the next bridge 'up' (for more days to an AP or whatever).

I know that's assuming you'd like to have PH - I've been kind of pondering this tactic for us since we'll be going from a 2 day basic ticket (previously purchased) to an AP.

thoughts?
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Old 07-06-2013, 09:28 PM   #6
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Originally Posted by Good Morning Dewdrop View Post
I've been thinking - could you do an "end run" around this problem by (if you haven't already) upgrading to a Park Hopper first? I mean the PH upgrade is a specific posted price right? I haven't read the small print but once they upgrade you to that I think your ticket would automatically bridge the price difference to add the PH - then you could easily do the next bridge 'up' (for more days to an AP or whatever).

I know that's assuming you'd like to have PH - I've been kind of pondering this tactic for us since we'll be going from a 2 day basic ticket (previously purchased) to an AP.

thoughts?
ANY upgrade would need the price-bridging.
Hopper or added days, or Water Parks, AP, etc.

The bridge brings the older and/or discounted ticket up to the current rate for ANY
kind of upgrade. (That's the point of the bridge.)
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Old 07-06-2013, 11:29 PM   #7
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I am so nervous and upset about these reports. This could ruin our vacation because we simply cannot afford to upgrade our tickets from the wholesale price UT paid for our 5 day tix to the 10 day gate price. And, i wont know until we are actually there which is very stressful. I wish I had just purchased what I needed rather than buying the best deal and assuming I could upgrade easily.
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Old 07-06-2013, 11:48 PM   #8
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Quote:
Originally Posted by jenjersnap View Post
I am so nervous and upset about these reports. This could ruin our vacation because we simply cannot afford to upgrade our tickets from the wholesale price UT paid for our 5 day tix to the 10 day gate price. And, i wont know until we are actually there which is very stressful. I wish I had just purchased what I needed rather than buying the best deal and assuming I could upgrade easily.
First, you will be able to bridge, even if the first CM you deal with says they can't do it.
Second, even if you couldn't, the difference would only be between gate price and what YOU paid - not what UT paid. That would be a maximum of $30 or so (assuming you bought them before the last increase). Hopefully $30 isn't enough to ruin a multi-thousand dollar trip.
But - again - it's not going to happen, so breathe!
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Old 07-07-2013, 01:32 AM   #9
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Quote:
Originally Posted by LaurenT View Post
First, you will be able to bridge, even if the first CM you deal with says they can't do it.
Second, even if you couldn't, the difference would only be between gate price and what YOU paid - not what UT paid. That would be a maximum of $30 or so (assuming you bought them before the last increase). Hopefully $30 isn't enough to ruin a multi-thousand dollar trip.
But - again - it's not going to happen, so breathe!
First, from reports it is clear that it quite possible to be unable to get your ticket prices bridged. Plus, it is a gigantic hassle to wait in line multiple times to get it accomplished. I find the idea stressful and off-putting and my vacation time is too valuable for this crap.

Second, I have read reports that UCT wholesale price were coded into the tix, not what I paid. This may be incorrect, I don't know, but I have read this. So, I have no idea what the actual damage is. But, I have done the math with the price I paid UCT and, yes, 150 COMPLETELY UNNECESSARY dollars wasted leaves a terrible taste in my mouth. That is one less meal we will be having.

I am mostly angry with myself for not buying the tix I needed from the beginning. So I cop to being dramatic, LOL, the ruination is more mental than financial, but the feeling is there nonetheless.
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Last edited by jenjersnap; 07-07-2013 at 01:40 AM.
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Old 07-07-2013, 01:57 AM   #10
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I've had luck with upgrades at Town Hall in the MK and I know others have too. Just keep trying, you'll get someone who knows what to do sooner or later.
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Old 07-07-2013, 05:35 AM   #11
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Quote:
Originally Posted by jenjersnap View Post
First, from reports it is clear that it quite possible to be unable to get your ticket prices bridged. Plus, it is a gigantic hassle to wait in line multiple times to get it accomplished. I find the idea stressful and off-putting and my vacation time is too valuable for this crap.

Second, I have read reports that UCT wholesale price were coded into the tix, not what I paid. This may be incorrect, I don't know, but I have read this. So, I have no idea what the actual damage is. But, I have done the math with the price I paid UCT and, yes, 150 COMPLETELY UNNECESSARY dollars wasted leaves a terrible taste in my mouth. That is one less meal we will be having.

I am mostly angry with myself for not buying the tix I needed from the beginning. So I cop to being dramatic, LOL, the ruination is more mental than financial, but the feeling is there nonetheless.
Maybe you are upset with yourself, but your ire seems directed at the person you quoted. Very harsh.
And it is not 150 unnecessary dollars, it MIGHT be the cost of the ticket you state you should have bought to begin with.
My advice is to try and relax. You are totally stressing over something that most people tell you will not even happen.
Have an Great Trip.
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Old 07-07-2013, 06:31 AM   #12
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Quote:
Originally Posted by swashy
I am staying at pop century and was planning on Hollywood studios for rope drop.
Unless you are trying to upgrade to an AP, you can try the ticket upgrade at your resort's Concierge desk in the lobby.

Otherwise, try at DHS Guest Relations outside the park or inside the park. At DHS, it's really the same location... they're connected. (See #9 on the map below)
Try either before you go into the park today, or later, when you are ready to take a break from riding.


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Old 07-07-2013, 06:34 AM   #13
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Quote:
Originally Posted by LaurenT View Post
First, you will be able to bridge, even if the first CM you deal with says they can't do it.
Second, even if you couldn't, the difference would only be between gate price and what YOU paid - not what UT paid.
Sorry, but that's not correct.
The Disney CM has no way of knowing what a GUEST has paid UT.
(That info is known only to the guest and UT.)

The Disney CM can only see (on the computer) what UT paid Disney for the ticket.

That's one of the principle reasons that they need to price bridge a discounted ticket.
Otherwise the guest gets doubly penalized for buying/using a discounted ticket, then wanting to upgrade.
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Old 07-07-2013, 06:40 AM   #14
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Quote:
Originally Posted by jenjersnap View Post

1- First, from reports it is clear that it quite possible to be unable to get your ticket prices bridged.

2- Plus, it is a gigantic hassle to wait in line multiple times to get it accomplished.

3- I find the idea stressful and off-putting and my vacation time is too valuable for this crap.

4- Second, I have read reports that UCT wholesale price were coded into the tix, not what I paid. This may be incorrect, I don't know, but I have read this. So, I have no idea what the actual damage is.

5- But, I have done the math with the price I paid UCT and, yes, 150 COMPLETELY UNNECESSARY dollars wasted leaves a terrible taste in my mouth. That is one less meal we will be having.

6- I am mostly angry with myself for not buying the tix I needed from the beginning. So I cop to being dramatic, LOL, the ruination is more mental than financial, but the feeling is there nonetheless.
1- That's not the case. Price bridging of authorized discounted tickets is still available.
2- Anything is possible. It's also possible to breeze through an upgrade on the first try. Many guests find that to be the case.
3- That's certainly your decision.
4- That's correct.
5- See #1 above.
6- See #3 above.
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Old 07-07-2013, 06:43 AM   #15
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Quote:
Originally Posted by jenjersnap View Post
First, from reports it is clear that it quite possible to be unable to get your ticket prices bridged. Plus, it is a gigantic hassle to wait in line multiple times to get it accomplished. I find the idea stressful and off-putting and my vacation time is too valuable for this crap.

Second, I have read reports that UCT wholesale price were coded into the tix, not what I paid. This may be incorrect, I don't know, but I have read this. So, I have no idea what the actual damage is. But, I have done the math with the price I paid UCT and, yes, 150 COMPLETELY UNNECESSARY dollars wasted leaves a terrible taste in my mouth. That is one less meal we will be having.

I am mostly angry with myself for not buying the tix I needed from the beginning. So I cop to being dramatic, LOL, the ruination is more mental than financial, but the feeling is there nonetheless.
If you discover that you overpaid for your upgrade, or if you elected to pay the asking price at the ticket booth tos ave time, you can after you return home, write via snail mail to request a refund of the overcharge. Just be sure to keep all the receipts and paperwork (and the final tickets themselves).

You do need to specify the dollar amount in question, which should be easy as the correct dollar amount is the difference in Disney's posted/published price between the kind of ticket you bought originally and the kind of ticket you ended up with, as of the day you upgraded. Don't forget to figure in the 6.5% sales tax on the dollar-difference.
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