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Old 08-13-2013, 08:44 AM   #1381
MickeyMinnieMom
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Join Date: Aug 2007
Posts: 1,932

Quote:
Originally Posted by jaygalterio View Post
I know there are exceptions to every rule... I was more referring to blaming the CMs for the things that are out of their control. Like the Hold Times and Busy Signals and non-working website.

Things that are in their control, like your experience, are entirely another matter.

Hopefully things will work out for you.
Understood. I know they deal with people blaming them for all sorts of things that aren't their fault. It's one thing to express frustration re: the system to a CM in a calm way, asking them to pass along the customer feedback -- but definitely not taking it out on them.

It's a shame -- Disney could take care of a lot of this with better project planning, and an IT system that functioned as it should.
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Old 08-13-2013, 08:45 AM   #1382
Inkmahm
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Location: Wisconsin
Posts: 8,008

Quote:
Originally Posted by MickeyMinnieMom View Post
OMG!!! I was just on with a CM who told me an event was sold out -- I asked if I could talk to a supervisor, as I was hearing conflicting info about these things. Without saying a word, he cut me to the survey!!!!

Seriously?!?!!?

You can imagine the feedback I gave -- and this after holding for 45min?!?!?
I am SO sorry that happened to you. I would be livid, too. Hopefully he meant to put you on hold and hit the wrong button. But I would have left a scathing review, too!

Hopefully it has calmed down a little bit so that you can call back and get in quicker this time.
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Old 08-13-2013, 08:47 AM   #1383
MickeyMinnieMom
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Join Date: Aug 2007
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Quote:
Originally Posted by Inkmahm View Post
I am SO sorry that happened to you. I would be livid, too. Hopefully he meant to put you on hold and hit the wrong button. But I would have left a scathing review, too!

Hopefully it has calmed down a little bit so that you can call back and get in quicker this time.
Thanks!! Yup... took a deep breath and starting fresh now!

I guess that's one benefit of holding for so long... by the time they pick up I'll have forgotten what just happened!!
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Old 08-13-2013, 08:48 AM   #1384
gismo1554
Ex CM & Rose & Crown 2003/4
"With hope and virtue, let us brave once more the icy currents, and endure what storms may come."
 
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Join Date: Jul 2005
Location: Newport, South Wales, UK
Posts: 8,307

OK I just managed to book a mixology session online so I think they have sorted their online system now people!
__________________
Sarah

I've eaten at 106 out of 238 restaurants at Walt Disney World (45%)
I've eaten at 41 out of 85 quick service/counter service restaurants at Walt Disney World (48%)
I've eaten at 46 out of 70 table-service restaurants at Walt Disney World (66%)
I've eaten at 11 out of 18 signature restaurants at Walt Disney World (61%)
I've eaten at 1 out of 3 dinner show restaurants at Walt Disney World (33%)




Here's my list!

THEME PARKS
  • ANIMAL KINGDOM PARK
    • Flame Tree BBQ
    • Pizzafari
    • Rainforest Cafe
    • Restaurantosaurus
    • Tusker House
    • Yak & Yeti Counter Service
    • Yak & Yeti

  • Disney's Hollywood Studios
    • '50s Prime Time Cafe
    • ABC Commissary
    • Backlot Express
    • Brown Derby
    • Catalina Eddie's
    • Fairfax Fare
    • Hollywood & Vine
    • Mama Melrose's
    • Min & Bill's Dockside Diner
    • Rosie's All-American Cafe
    • Sci-Fi Dine-In
    • Starring Rolls Cafe
    • Studio Catering Company
    • Toluca Legs Turkey Company
    • Toy Story Pizza Planet

  • Epcot
    • Coral Reef (Living Seas)
    • Electric Umbrella
    • Fountainview (Starbucks)
    • Garden Grill (The Land)
    • Sunshine Seasons (The Land)
    • Akershus Royal Banquet Hall (Norway)
    • Biergarten (Germany)
    • Boulangerie Patisserie (France)
    • Chefs de France (France)
    • Fife & Drum (American Adventure)
    • Illuminations Sparkling Dessert Party
    • Katsura Grill (Japan)
    • Kringla Bakeri og Cafe (Norway)
    • La Cantina de San Angel (Mexico)
    • La Hacienda de San Angel (Mexico)
    • Le Cellier (Canada)
    • Liberty Inn (American Adventure)
    • Lotus Blossom Cafe (China)
    • Monsieur Paul (France)
    • Nine Dragons (China)
    • Restaurant Marrakesh (Morocco)
    • Rose and Crown (United Kingdom)
    • San Angel Inn (Mexico)
    • Sommerfest (Germany)
    • Spice Road (Morocco)
    • Tangierine Cafe (Morocco)
    • Teppan Edo (Japan)
    • Tokyo Dining (Japan)
    • Tutto Gusto Wine Cellar (Italy)
    • Tutto Italia (Italy)
    • Via Napoli (Italy)
    • Yorkshire County Fish Shop (United Kingdom)

  • Epcot Food & Wine Festival
    • Argentina
    • Australia
    • Belgium
    • Brewer's Collection
    • Canada
    • Caribbean Islands
    • Cheese
    • China
    • Craft Beers
    • Desserts & Champagne
    • Florida
    • France
    • Germany
    • Greece
    • Hawaii
    • Hops & Barley
    • Ireland
    • Italy
    • Japan
    • Mexico
    • Morocco
    • New Zealand
    • Poland
    • Party for the Senses
    • Scandinavia
    • Singapore
    • South Africa
    • South Korea
    • Terra

  • Epcot Food & Garden Festival
    • Buttercup Cottage
    • Fleur De lys
    • Florida Fresh
    • Hanami
    • Intermissions Cafe
    • Jardin De Fiestas
    • Lotus House
    • Pineapple Promenade
    • Primavera Kitchen
    • The Smokehouse
    • Taste of Marrakesh
    • Urban Farm Eats

  • Magic Kingdom
    • Be Our Guest Lunch (Fantasyland)
    • Be Our Guest Dinner (Fantasyland)
    • Casey's Corner (Main Street USA)
    • Cinderella's Royal Table (Fantasyland)
    • Columbia Harbour House (Liberty Square)
    • Cosmic Ray's (Tomorrowland)
    • The Crystal Palace (Adventureland)
    • Diamond Horseshoe Review (Frontierland)
    • The Friar's Nook (Fantasyland)
    • Gaston's Tavern (Fantasyland)
    • Golden Oak Outpost (Frontierland)
    • Liberty Tree Tavern (Liberty Square)
    • The Lunching Pad (Tomorrowland)
    • Main Street Bakery (Starbucks)
    • Pecos Bill's (Frontierland)
    • Pinnochio Village Haus (Fantasyland)
    • The Plaza Restaurant (Main Street USA)
    • Sleepy Hollow
    • Tomorrowland Terrace (Tomorrowland)
    • Tomorrowland Terrace Wishes Dessert Party (Tomorrowland)
    • Tony's Town Square (Main Street USA)
    • Tortuga Tavern (Adventureland)
    • Frontierland Turkey Leg Cart
Water Parks
  • Blizzard Beach
    • Avalunch
    • The Cooling Hut
    • Lottawatta Lodge
    • The Warming Hut

  • Typhoon Lagoon
    • Leaning Palms
    • Lowtide Lou's
    • Surf Doggies
    • Typhoon Tilly's
Downtown Disney
  • Marketplace
    • babycakesNYC
    • Bodie's All American
    • Earl of Sandwich
    • Fulton's Crab House
    • Ghirardelli's
    • Marketplace Snacks
    • Pollo Campero
    • Rainforest Cafe
    • T-Rex
    • Wolfgang Puck Express

  • Pleasure Island
    • Cooke's of Dublin
    • Paradiso 37
    • Planet Hollywood
    • Portobello
    • Raglan Road

  • West Side
    • AMC 24 Pleasure Island Dining
    • Bongo's Cuban Cafe
    • Crossroads at House of Blues
    • Crossroads at House of Blues Sunday Brunch
    • Foodquest
    • Splitsville
    • Smokehouse at House of Blues
    • Wolfgang Puck Grand Cafe
    • The Dining Room at Wolfgang Puck Grand Cafe
    • Wolfgang Puck Express

  • West Side Food Trucks
    • Fantasy Fare truck
    • Namaste Cafe truck
    • Superstar Catering truck
    • World Showcase of Flavors truck
Wide World of Sports
    • ESPN Grill
Resorts
  • All Star Movies
    • World Premiere

  • All Star Music
    • Intermission

  • All Star Sports
    • End Zone

  • Animal Kingdom Lodge
    • Boma Flavors of Africa
    • Jiko – The Cooking Place
    • The Mara
    • Sanaa

  • Art of Animation
    • Landscapes of Flavors

  • Beach Club
    • Beach Club Marketplace
    • Beaches and Cream
    • Cape May Cafe
    • Hurricane Hanna's

  • Boardwalk
    • Big River Grille & Brewing Works
    • Boardwalk Bakery
    • Boardwalk Pizza Window
    • ESPN Club
    • Flying Fish
    • Kouzzina

  • Caribbean Beach
    • Old Port Royale
    • Shutters

  • Contemporary
    • California Grill
    • Chef Mickey's
    • Contempo Cafe
    • The Wave
    • Top of the World Lounge

  • Coronado Springs
    • Cafe Rix
    • Laguna Bar
    • Maya Grill
    • Pepper Market
    • Siesta's

  • Walt Disney World Dolphin
    • Cabana Bar and Beach Club
    • The Fountain
    • Fresh Mediterranean Market
    • Picabu Buffeteria
    • Shula's Steakhouse
    • Todd English's bluezoo

  • Fort Wilderness
    • Crockett's Tavern
    • Hoop Dee Doo Musical Review
    • Meadows Snack Bar
    • Mickey's Backyard BBQ
    • Trail's End Restaurant

  • Grand Floridian Resort and Spa
    • 1900 Park Fare
    • Citrico's
    • Garden View Lounge Afternoon Tea
    • Gasparilla Island Grill
    • Grand Floridian Cafe
    • Mizner's Lounge
    • My Disney Girl's Perfectly Princess Tea
    • Narcoossee's
    • Pool Bar
    • Victoria and Albert's

  • Old Key West
    • Goods to Go
    • Olivia's
    • Turtle Shack

  • Polynesian
    • Captain Cook's Snack Company
    • Kona Cafe
    • Kona Island Sushi Counter
    • 'Ohana
    • Spirit of Aloha Polynesian Luau
    • TambuLounge

  • Pop Century
    • Everything Pop

  • Port Orleans
    • Boatwright's
    • Riverside Mill Food Court
    • Sassagoula Flotworks & Food Factory

  • Saratoga Springs
    • Artist's Palette
    • Grandstand Pool Bar
    • Paddock Pool Grill
    • Turf Club

  • Walt Disney World Swan
    • Garden Grove Cafe
    • Il Mulino New York Trattoria
    • Kimonos Sushi Bar
    • Splash Grill

  • Wilderness Lodge
    • Artist Point
    • Roaring Fork
    • Territory Lounge
    • Whispering Canyon

  • Yacht Club
    • Captain's Grille
    • Crew's Cup Lounge
    • Yachtsman Steakhouse
The DVC/Timeshare Advantage
    • Cooked a quick in-room meal
    • Cooked a full sit-down meal in the villa
    • Cooked a meal using a resort BBQ grill
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Old 08-13-2013, 08:52 AM   #1385
Arielle71
Earning My Ears
 
Join Date: Jan 2012
Posts: 34

I was on hold for 30 min but I got a great CM and I was able to book all 8 events that we wanted, 5 signature diners, the hibachi experience, 3D dessert party with sweet seats and sweet sunday breakfast with Buddy Valastro !!!

Youhou! only have to wait 55 days now!
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Old 08-13-2013, 08:54 AM   #1386
PatriciaH
I want to be an Imagineer!
 
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Join Date: Feb 2002
Location: MA
Posts: 5,250

Quote:
Originally Posted by gismo1554 View Post
OK I just managed to book a mixology session online so I think they have sorted their online system now people!
Yep-just booked The Great Whiskey Debate online!
__________________
78 Off Site, 89 Off Site, 93 Caribbean Beach, 94 Wilderness Lodge, 94 Caribbean Beach, 96 Dixie Landings, 99 Port Orleans, 00 Disneyland Hotel, 01 Coronado Springs, 02 Coronado Springs, 02 Port Orleans FQ, 03 Animal Kingdom Lodge, 03 Marriott DT Disney/Wilderness Lodge, 04 Animal Kingdom Lodge/Disney Wonder, October 04 Living in Celebration and loving it! 05 Paradise Pier/Grand Californian, 07 Disney Wonder, 07 Grand Floridian, 08 Yacht Club, 08 Adventures By Disney Viva Italia/Knights and Lights/DL Paris, 09 Grand Floridian, 09 Candy Cane Inn/1st D23 Expo, 09 Polynesian, 10 Summer Nightastic, 10 F&W's 15th, 11 Candy Cane Inn/DL/DCA, 11 D23 Scavenger Hunt, 11 Wilderness Lodge/F&W/MNSS/HHN/MVMCP/15th Anniversary Trip, 11 Xmas Trip, 12 WD Family Museum/DL Hotel, 12 F&G, 12 Sept Trip, 12 Wilderness Cabins/F&W/HHN/Fall Trip, 13 January WDW Trip, 13 Paradise Pier/DL/DCA/Cars Land, 13 Sea World/Universal/WDW, 13 Disney Dream/F&W, 14 HHN/F&W
224+ out of 224:
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Old 08-13-2013, 08:54 AM   #1387
LilyWDW
Going to My Happy Place
 
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Join Date: May 2006
Location: Indy
Posts: 8,992

Quote:
Originally Posted by Inkmahm View Post
I am SO sorry that happened to you. I would be livid, too. Hopefully he meant to put you on hold and hit the wrong button. But I would have left a scathing review, too!

Hopefully it has calmed down a little bit so that you can call back and get in quicker this time.
I have worked CS for quite a long time (not Disney) and I have accidentally hung up on someone before. I meant to put them on hold, something caught my attention, and I hit end call instead. Also have just had the brain blank out as I went to put them on hold and hung up instead. Felt horrible but nothing I could do about it.

As such, I would give the CM the benefit of the doubt. You just never know. With all the junk happening today it wouldn't shock me if they simple messed up.
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Old 08-13-2013, 08:57 AM   #1388
gismo1554
Ex CM & Rose & Crown 2003/4
"With hope and virtue, let us brave once more the icy currents, and endure what storms may come."
 
gismo1554's Avatar
 
Join Date: Jul 2005
Location: Newport, South Wales, UK
Posts: 8,307

Quote:
Originally Posted by PatriciaH View Post
Yep-just booked The Great Whiskey Debate online!
YEAH! Glad others are managing too. I have decided against Wine and just going for a nice mixology lol
__________________
Sarah

I've eaten at 106 out of 238 restaurants at Walt Disney World (45%)
I've eaten at 41 out of 85 quick service/counter service restaurants at Walt Disney World (48%)
I've eaten at 46 out of 70 table-service restaurants at Walt Disney World (66%)
I've eaten at 11 out of 18 signature restaurants at Walt Disney World (61%)
I've eaten at 1 out of 3 dinner show restaurants at Walt Disney World (33%)




Here's my list!

THEME PARKS
  • ANIMAL KINGDOM PARK
    • Flame Tree BBQ
    • Pizzafari
    • Rainforest Cafe
    • Restaurantosaurus
    • Tusker House
    • Yak & Yeti Counter Service
    • Yak & Yeti

  • Disney's Hollywood Studios
    • '50s Prime Time Cafe
    • ABC Commissary
    • Backlot Express
    • Brown Derby
    • Catalina Eddie's
    • Fairfax Fare
    • Hollywood & Vine
    • Mama Melrose's
    • Min & Bill's Dockside Diner
    • Rosie's All-American Cafe
    • Sci-Fi Dine-In
    • Starring Rolls Cafe
    • Studio Catering Company
    • Toluca Legs Turkey Company
    • Toy Story Pizza Planet

  • Epcot
    • Coral Reef (Living Seas)
    • Electric Umbrella
    • Fountainview (Starbucks)
    • Garden Grill (The Land)
    • Sunshine Seasons (The Land)
    • Akershus Royal Banquet Hall (Norway)
    • Biergarten (Germany)
    • Boulangerie Patisserie (France)
    • Chefs de France (France)
    • Fife & Drum (American Adventure)
    • Illuminations Sparkling Dessert Party
    • Katsura Grill (Japan)
    • Kringla Bakeri og Cafe (Norway)
    • La Cantina de San Angel (Mexico)
    • La Hacienda de San Angel (Mexico)
    • Le Cellier (Canada)
    • Liberty Inn (American Adventure)
    • Lotus Blossom Cafe (China)
    • Monsieur Paul (France)
    • Nine Dragons (China)
    • Restaurant Marrakesh (Morocco)
    • Rose and Crown (United Kingdom)
    • San Angel Inn (Mexico)
    • Sommerfest (Germany)
    • Spice Road (Morocco)
    • Tangierine Cafe (Morocco)
    • Teppan Edo (Japan)
    • Tokyo Dining (Japan)
    • Tutto Gusto Wine Cellar (Italy)
    • Tutto Italia (Italy)
    • Via Napoli (Italy)
    • Yorkshire County Fish Shop (United Kingdom)

  • Epcot Food & Wine Festival
    • Argentina
    • Australia
    • Belgium
    • Brewer's Collection
    • Canada
    • Caribbean Islands
    • Cheese
    • China
    • Craft Beers
    • Desserts & Champagne
    • Florida
    • France
    • Germany
    • Greece
    • Hawaii
    • Hops & Barley
    • Ireland
    • Italy
    • Japan
    • Mexico
    • Morocco
    • New Zealand
    • Poland
    • Party for the Senses
    • Scandinavia
    • Singapore
    • South Africa
    • South Korea
    • Terra

  • Epcot Food & Garden Festival
    • Buttercup Cottage
    • Fleur De lys
    • Florida Fresh
    • Hanami
    • Intermissions Cafe
    • Jardin De Fiestas
    • Lotus House
    • Pineapple Promenade
    • Primavera Kitchen
    • The Smokehouse
    • Taste of Marrakesh
    • Urban Farm Eats

  • Magic Kingdom
    • Be Our Guest Lunch (Fantasyland)
    • Be Our Guest Dinner (Fantasyland)
    • Casey's Corner (Main Street USA)
    • Cinderella's Royal Table (Fantasyland)
    • Columbia Harbour House (Liberty Square)
    • Cosmic Ray's (Tomorrowland)
    • The Crystal Palace (Adventureland)
    • Diamond Horseshoe Review (Frontierland)
    • The Friar's Nook (Fantasyland)
    • Gaston's Tavern (Fantasyland)
    • Golden Oak Outpost (Frontierland)
    • Liberty Tree Tavern (Liberty Square)
    • The Lunching Pad (Tomorrowland)
    • Main Street Bakery (Starbucks)
    • Pecos Bill's (Frontierland)
    • Pinnochio Village Haus (Fantasyland)
    • The Plaza Restaurant (Main Street USA)
    • Sleepy Hollow
    • Tomorrowland Terrace (Tomorrowland)
    • Tomorrowland Terrace Wishes Dessert Party (Tomorrowland)
    • Tony's Town Square (Main Street USA)
    • Tortuga Tavern (Adventureland)
    • Frontierland Turkey Leg Cart
Water Parks
  • Blizzard Beach
    • Avalunch
    • The Cooling Hut
    • Lottawatta Lodge
    • The Warming Hut

  • Typhoon Lagoon
    • Leaning Palms
    • Lowtide Lou's
    • Surf Doggies
    • Typhoon Tilly's
Downtown Disney
  • Marketplace
    • babycakesNYC
    • Bodie's All American
    • Earl of Sandwich
    • Fulton's Crab House
    • Ghirardelli's
    • Marketplace Snacks
    • Pollo Campero
    • Rainforest Cafe
    • T-Rex
    • Wolfgang Puck Express

  • Pleasure Island
    • Cooke's of Dublin
    • Paradiso 37
    • Planet Hollywood
    • Portobello
    • Raglan Road

  • West Side
    • AMC 24 Pleasure Island Dining
    • Bongo's Cuban Cafe
    • Crossroads at House of Blues
    • Crossroads at House of Blues Sunday Brunch
    • Foodquest
    • Splitsville
    • Smokehouse at House of Blues
    • Wolfgang Puck Grand Cafe
    • The Dining Room at Wolfgang Puck Grand Cafe
    • Wolfgang Puck Express

  • West Side Food Trucks
    • Fantasy Fare truck
    • Namaste Cafe truck
    • Superstar Catering truck
    • World Showcase of Flavors truck
Wide World of Sports
    • ESPN Grill
Resorts
  • All Star Movies
    • World Premiere

  • All Star Music
    • Intermission

  • All Star Sports
    • End Zone

  • Animal Kingdom Lodge
    • Boma Flavors of Africa
    • Jiko – The Cooking Place
    • The Mara
    • Sanaa

  • Art of Animation
    • Landscapes of Flavors

  • Beach Club
    • Beach Club Marketplace
    • Beaches and Cream
    • Cape May Cafe
    • Hurricane Hanna's

  • Boardwalk
    • Big River Grille & Brewing Works
    • Boardwalk Bakery
    • Boardwalk Pizza Window
    • ESPN Club
    • Flying Fish
    • Kouzzina

  • Caribbean Beach
    • Old Port Royale
    • Shutters

  • Contemporary
    • California Grill
    • Chef Mickey's
    • Contempo Cafe
    • The Wave
    • Top of the World Lounge

  • Coronado Springs
    • Cafe Rix
    • Laguna Bar
    • Maya Grill
    • Pepper Market
    • Siesta's

  • Walt Disney World Dolphin
    • Cabana Bar and Beach Club
    • The Fountain
    • Fresh Mediterranean Market
    • Picabu Buffeteria
    • Shula's Steakhouse
    • Todd English's bluezoo

  • Fort Wilderness
    • Crockett's Tavern
    • Hoop Dee Doo Musical Review
    • Meadows Snack Bar
    • Mickey's Backyard BBQ
    • Trail's End Restaurant

  • Grand Floridian Resort and Spa
    • 1900 Park Fare
    • Citrico's
    • Garden View Lounge Afternoon Tea
    • Gasparilla Island Grill
    • Grand Floridian Cafe
    • Mizner's Lounge
    • My Disney Girl's Perfectly Princess Tea
    • Narcoossee's
    • Pool Bar
    • Victoria and Albert's

  • Old Key West
    • Goods to Go
    • Olivia's
    • Turtle Shack

  • Polynesian
    • Captain Cook's Snack Company
    • Kona Cafe
    • Kona Island Sushi Counter
    • 'Ohana
    • Spirit of Aloha Polynesian Luau
    • TambuLounge

  • Pop Century
    • Everything Pop

  • Port Orleans
    • Boatwright's
    • Riverside Mill Food Court
    • Sassagoula Flotworks & Food Factory

  • Saratoga Springs
    • Artist's Palette
    • Grandstand Pool Bar
    • Paddock Pool Grill
    • Turf Club

  • Walt Disney World Swan
    • Garden Grove Cafe
    • Il Mulino New York Trattoria
    • Kimonos Sushi Bar
    • Splash Grill

  • Wilderness Lodge
    • Artist Point
    • Roaring Fork
    • Territory Lounge
    • Whispering Canyon

  • Yacht Club
    • Captain's Grille
    • Crew's Cup Lounge
    • Yachtsman Steakhouse
The DVC/Timeshare Advantage
    • Cooked a quick in-room meal
    • Cooked a full sit-down meal in the villa
    • Cooked a meal using a resort BBQ grill
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Old 08-13-2013, 08:58 AM   #1389
JenKatt
Geek in training
 
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Join Date: May 2003
Location: Apollo Beach, Fl
Posts: 2,121

things are now showing up online, PFTS was erroring out earlier, but now it's showing (GA only)
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Old 08-13-2013, 09:02 AM   #1390
mdsd8700
It's kind of fun to do the impossible
 
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Join Date: Feb 2008
Location: Chicago Burbs
Posts: 2,073

Quote:
Originally Posted by Shelli_5 View Post
WOO HOO!

I just got off the phone with Disney & was able to book everything I wanted. I originally called in at 7, got a CM at 7:16, and was told that they couldn't book anything for F&W because of an IT problem. I tried to call back starting at 8 & kept getting "all circuits are busy." Eventually, I got through & waited for an hour on hold. Although it was very frustrating experience, I'm happy that I finally got to make reservations.

10/21 Erin McKenna (BabyCakes) deminar
10/22 Edgardo Ruiz (The Land) deminar
10/24 Lee Lucier (Eat!/Nosh) deminar
10/24 Breckenridge mixology seminar
10/25 Kitchen Memories with the Voltaggios

This will be my first time at the F&W Festival. I'm really looking forward to my trip & hope to meet some of you at lunch on 10/25.

Shelli
So happy that it worked out for you since it was a terribly frustrating experience.

Have a wonderful trip!!
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Old 08-13-2013, 09:11 AM   #1391
MickeyMinnieMom
DIS Veteran
 
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Join Date: Aug 2007
Posts: 1,932

Quote:
Originally Posted by LilyWDW View Post
I have worked CS for quite a long time (not Disney) and I have accidentally hung up on someone before. I meant to put them on hold, something caught my attention, and I hit end call instead. Also have just had the brain blank out as I went to put them on hold and hung up instead. Felt horrible but nothing I could do about it.

As such, I would give the CM the benefit of the doubt. You just never know. With all the junk happening today it wouldn't shock me if they simple messed up.
I'm normally big on benefit of the doubt!! I've been in Cust Svc (many moons ago!) as well, and I understand how it is.

However, when I asked for a supervisor, he didn't say a word and just cut me to the survey. I would think that if his intention was to transfer me, he would have said that. He just sounded ANNOYED -- the moment he got on the line.

I'm sure he had a bad morning. But a bad attitude from the get-go in that call - not ok.

All in all, over the years, I've had really good CM experiences. Sometimes uninformed, but VERY RARELY rude like this gentleman was. That said, I get over these things quickly - certainly not worth hanging onto!!
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Old 08-13-2013, 09:13 AM   #1392
MichellT
Mouseketeer
 
Join Date: Jul 2002
Location: Seattle, WA
Posts: 215

DVC Gold Member
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Disney has handled this so badly it isn't even funny! What a sham. Clearly they don't have the technical competency to host a proper website, or handle the incoming calls that result from not having one. The two agents I spoke with after waking at 5a were nearly useless as well and one lost something she had on hold for me which is now sold out (PTFS 10/19 WVL).

Disgusted.
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Old 08-13-2013, 09:15 AM   #1393
jaygalterio
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Quote:
Originally Posted by LilyWDW View Post
I have worked CS for quite a long time (not Disney) and I have accidentally hung up on someone before. I meant to put them on hold, something caught my attention, and I hit end call instead. Also have just had the brain blank out as I went to put them on hold and hung up instead. Felt horrible but nothing I could do about it.

As such, I would give the CM the benefit of the doubt. You just never know. With all the junk happening today it wouldn't shock me if they simple messed up.
I have worked CS for quite sometime too. Once called a customer an "effin moron" just at the time when my mute switch decided to break.

Luckily the customer in question agreed with me. Apologized to me. And laughed about it.

Last time I ever relied on my mute switch for anything.
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Old 08-13-2013, 09:18 AM   #1394
jenjersnap
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Well, it has been a fun morning.

Disconnected 45 minutes into holding, disconnected 16 minutes into holding, circuits are busy message ever since. Finally booked 3D Dessert Party online just to have something booked but sad to miss out on the sweet seats. GA isn't too bad, right?
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Old 08-13-2013, 09:19 AM   #1395
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[QUOTE=Arielle71;49269302]I was on hold for 30 min but I got a great CM and I was able to book all 8 events that we wanted, 5 signature diners, the hibachi experience, 3D dessert party with sweet seats and sweet sunday breakfast with Buddy Valastro !!!

Youhou! only have to wait 55 days now![/QUOTE

Good for you! Just curious as to what time you got through to book the Sweet Sundays. I was told at 7:01am today that it was sold out
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