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Old 05-11-2013, 11:07 PM   #1
Taytortots
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Descrmination towards invisible disabilities by Cast Members or other Guests?

I was wondering if anyone else had a similar experience.
I have an invisible disability. I was diagnosed with a brain tumor at the age of 7 (i'm 20 now) and will have this major illness for my whole life. It effects my everyday life. I don't have stamina, and I cannot handle heat, standing too long, etc.
I often get looks when handing my GAC to cast members. I've never been stopped before, but the looks/questions can get annoying and a bit embarrassing.
I understand that, in lou of the abuse to the GAC that cast members may be suspicious, and a women walking up looking perfectly healthy may raise a few flags. But I personally find this a bit insulting. Without the card, I would be completely unable to go to Disney, which is my favourite place in the World. I'm not abusing it. So when someone acts like i'm behaving suspiciously it bothers me.
Anyone have similar experiences?
Also, sorry if this has been posted before. I'm sure it was at some point.
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Old 05-11-2013, 11:22 PM   #2
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People can be so thoughtless. I am sorry you have to deal with such insensitive people, but please try your best to ignore them. I promise, if you ever "cut" in front of me, you'll see a smile on my face. I'm always glad to share the Disney magic with everyone, especially those with special circumstances. God bless you!!
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Old 05-11-2013, 11:25 PM   #3
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Old 05-12-2013, 12:04 AM   #4
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Quote:
Originally Posted by Taytortots View Post
I was wondering if anyone else had a similar experience.
I have an invisible disability. I was diagnosed with a brain tumor at the age of 7 (i'm 20 now) and will have this major illness for my whole life. It effects my everyday life. I don't have stamina, and I cannot handle heat, standing too long, etc.
I often get looks when handing my GAC to cast members. I've never been stopped before, but the looks/questions can get annoying and a bit embarrassing.
I understand that, in lou of the abuse to the GAC that cast members may be suspicious, and a women walking up looking perfectly healthy may raise a few flags. But I personally find this a bit insulting. Without the card, I would be completely unable to go to Disney, which is my favourite place in the World. I'm not abusing it. So when someone acts like i'm behaving suspiciously it bothers me.
Anyone have similar experiences?
Also, sorry if this has been posted before. I'm sure it was at some point.
I have a semi-invisible disability. I have a c-spine injury that has left me with very week legs. I walk because I can, but it is slow and very labor intensive. When I stand still for more than 3-5 minutes I start to lose my balance. When I am on my meds, my poor gate is barely noticeable, but as the meds wear off it becomes very evident. I never had a CM question me, maybe because I have a scar on my neck that would stop any questions. Once I was in the disabled line at Nemo in AK. A non-disabled family member of an older man in a wheelchair told me that I shouldn't be in the line because I was not disabled. I simply removed the scarf I was using to protect my scar from the sun, and said I have a spinal cord injury.
Some people can be so insensitive. When I see someone who doesn't look disabled in the disabled line, I assume, they have a silent disease. Not everyone needs to be in a wheelchair or scooter.
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Old 05-12-2013, 04:52 AM   #5
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That doesn't sound like discrimination ("treating people differently through prejudice:unfair treatment of one person or group, usually because of prejudice about race, ethnicity, age, religion, or gender"); it sounds like skepticism.
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Old 05-12-2013, 05:44 AM   #6
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Quote:
Originally Posted by Taytortots View Post
I was wondering if anyone else had a similar experience.
I have an invisible disability. I was diagnosed with a brain tumor at the age of 7 (i'm 20 now) and will have this major illness for my whole life. It effects my everyday life. I don't have stamina, and I cannot handle heat, standing too long, etc.
I often get looks when handing my GAC to cast members. I've never been stopped before, but the looks/questions can get annoying and a bit embarrassing.
I understand that, in lou of the abuse to the GAC that cast members may be suspicious, and a women walking up looking perfectly healthy may raise a few flags. But I personally find this a bit insulting. Without the card, I would be completely unable to go to Disney, which is my favourite place in the World. I'm not abusing it. So when someone acts like i'm behaving suspiciously it bothers me.
Anyone have similar experiences?
Also, sorry if this has been posted before. I'm sure it was at some point.
WDW's standard response for a stamina issue is to rent a wheelchair or ECV, as there is a lot more walking between the attractions than in the (typically airconditioned/fanned) queues. I guess that is where the skepticism comes in - you walk up to the queue, in the heat, and have a GAC that gives access for stamina issues. The CM is probably wondering how you got to the attraction in the first place?
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Old 05-12-2013, 12:01 PM   #7
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Quote:
Originally Posted by kaytieeldr View Post
That doesn't sound like discrimination ("treating people differently through prejudice:unfair treatment of one person or group, usually because of prejudice about race, ethnicity, age, religion, or gender"); it sounds like skepticism.
It sounds like discrimination to me because "her group" is disabled people and she is being treated differently, because you cannot "see" her disability.
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Old 05-12-2013, 12:10 PM   #8
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What questions are the cms asking that you think are insulting you said they don't stop you from using it as a pp said Disney response to stamina and it being able to stand for long is to rent a wheelchair or ECV. I just wondering if you could give an example and other guest are going to be idiot you can't let that upset you they have nothing better to do then try to ruin other people's vacation.
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Old 05-12-2013, 01:04 PM   #9
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Quote:
Originally Posted by Taytortots View Post
I was wondering if anyone else had a similar experience.
I have an invisible disability. I was diagnosed with a brain tumor at the age of 7 (i'm 20 now) and will have this major illness for my whole life. It effects my everyday life. I don't have stamina, and I cannot handle heat, standing too long, etc.
I often get looks when handing my GAC to cast members. I've never been stopped before, but the looks/questions can get annoying and a bit embarrassing.
I understand that, in lou of the abuse to the GAC that cast members may be suspicious, and a women walking up looking perfectly healthy may raise a few flags. But I personally find this a bit insulting. Without the card, I would be completely unable to go to Disney, which is my favourite place in the World. I'm not abusing it. So when someone acts like i'm behaving suspiciously it bothers me.
Anyone have similar experiences?
Also, sorry if this has been posted before. I'm sure it was at some point.
Maybe, you should bring a doctor's note. On doctor stationary I'm sure that would stop the CM in his/her tracks. It's not the best answer, but it may stop it from happening. My doctor wrote a note about my mom's Alzheimer's condition. It was very specific as to what set off some triggers for her.

I do think you may be taking the situation in the wrong way. I think sometimes the CM asks questions to help you in a better way. If the condition is invisible you can't expect a CM to know automatically what to do to help you best. Also, the CM may be cautious. I'm sure they are trained to avoid liability factors. The GAC is not magical. It helps to a degree, but it's not the whole story.

Another approach is you may want to state on your own to the CM what would help you the most on the attraction. Now, if you don't know what to say, then the situation may get difficult again.

Some of these circumstances are not just an automatic protocol.

If you will get more specific about what's happening then maybe, we can help more on some suggestions.

Your post is vague and if you answer questions vaguely with a CM it may cause them to ask more questions to help you.
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Old 05-12-2013, 01:14 PM   #10
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Originally Posted by bedogged View Post
It sounds like discrimination to me because "her group" is disabled people and she is being treated differently, because you cannot "see" her disability.
She doesn't say she is treated differently, or not allowed something. She sees "a look". She said no one has ever asked her anything or denied her anything. It could be she is very sensitive to "looks" she might be getting? I use the GAC with my autistic son, and have for over 20 trips. Not once has anyone ever said anything to me. If there were "Looks" I didn't see them.
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Old 05-12-2013, 02:30 PM   #11
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Well, I just got back today, and there were definitely "looks" as well as grumbling, sighing, and eye rolling on the part of several CM's in the Magic Kingdom. I traveled with several family members who have GACs for various invisible disabilities. At times we split up, and they told me they had the same kinds of experiences. At one attraction, two members of our family were not allowed the accommodation that was stamped on their cards. This was not a case of the accommodation not being available at that time, as it was being used by other guests who were more insistent about the GAC being honored. We had noticed more "attitude" of this kind from CM's over the past couple of years, but never to this extent. Fortunately for us, the negative experiences we have had have always been limited to the Magic Kingdom. We haven't had any issues at any of the other parks.
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Old 05-12-2013, 02:34 PM   #12
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Originally Posted by infopurposesonly View Post
Well, I just got back today, and there were definitely "looks" as well as grumbling, sighing, and eye rolling on the part of several CM's in the Magic Kingdom. I traveled with several family members who have GACs for various invisible disabilities. At times we split up, and they told me they had the same kinds of experiences. At one attraction, two members of our family were not allowed the accommodation that was stamped on their cards. This was not a case of the accommodation not being available at that time, as it was being used by other guests who were more insistent about the GAC being honored. We had noticed more "attitude" of this kind from CM's over the past couple of years, but never to this extent. Fortunately for us, the negative experiences we have had have always been limited to the Magic Kingdom. We haven't had any issues at any of the other parks.
Which attraction didn't let you use a gac but let other guest uses gac with the same stamp sorry cms gave you looks and sighs which they shouldn't and their not trained by Disney to do that they don't on their own and once Disney finds out they can try and fix the problem.
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Old 05-12-2013, 02:44 PM   #13
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If they ask,, just look at it as a chance to educate someone on your condition. I have an invisible disability, though it doesn't affect me much. When it does though, it usually involves some explanation on my part..
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Old 05-12-2013, 03:00 PM   #14
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Quote:
Originally Posted by infopurposesonly View Post
Well, I just got back today, and there were definitely "looks" as well as grumbling, sighing, and eye rolling on the part of several CM's in the Magic Kingdom. I traveled with several family members who have GACs for various invisible disabilities. At times we split up, and they told me they had the same kinds of experiences. At one attraction, two members of our family were not allowed the accommodation that was stamped on their cards. This was not a case of the accommodation not being available at that time, as it was being used by other guests who were more insistent about the GAC being honored. We had noticed more "attitude" of this kind from CM's over the past couple of years, but never to this extent. Fortunately for us, the negative experiences we have had have always been limited to the Magic Kingdom. We haven't had any issues at any of the other parks.
Then they should ask for the Attraction Lead or Area Lead (lead = supervisor) and have issue addressed on the spot.
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Old 05-12-2013, 03:31 PM   #15
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Then they should ask for the Attraction Lead or Area Lead (lead = supervisor) and have issue addressed on the spot.
This is all new to them. Maybe when they have been dealing with disability issues as long as my daughter and I have, they will. It was kind of a shock to them, I think.
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