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Old 05-06-2013, 08:45 PM   #1
Earning My Ears
Join Date: Mar 2011
Posts: 44

How to contact guest services....?

We're here at the fort and are having the times of our lives.

We were greeted with the best front office greeters. One lady, Sara, was especially sweet for us. She gave my two princesses pictures of ALL the princesses. Also, my oldest daughter lost her first tooth while we were driving to the fort. She was so excited that she told everyone, including the front desk greeter, Sara. Well, Sara arranged to have tinker bell stand in for the tooth fairy last night and my daughter woke to a signed photo from tink, herself. That is one memory she will never forget!!

Anyway, I wanted to write a note to guest services letting them know how much we appreciate everything they've done for us. How do I go about doing this?
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Old 05-06-2013, 09:58 PM   #2
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this is where i sent kudos
Fort Wilderness 6/1997; 10/2002; 8/2007; 12/2009
Caribbean Beach Resort 2/2013
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Old 05-07-2013, 07:33 AM   #3
Sounds like something a camping trip could cure
Enjoy the beer and wine you will love it
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Location: USA
Posts: 13,757

You should also receive a survey by email when you get home.

Or you could call and talk to a supervisor/manager at FW.

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Old 05-07-2013, 01:21 PM   #4
Earning My Ears
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Thanks y'all!!
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Old 05-07-2013, 09:01 PM   #5
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Location: Birmingham, AL
Posts: 4,065

Hey texican!

I just got back from the Fort and wanted to say I didn't get a survey request as Denise suggested. (Denise, it's probably just me this time )

I have most times in the past but don't wait to praise a Cast Member. Be as specific as possible (name/time/place) so they can link it to a real person.

I'm glad you had some pixie dust already.

Bama Ed
Apr 1979 Off-site...................... Jan 2001 FW 2200 Loop (cabin)........Dec 2007 FW 900 loop (pop-up)...............................Mar 2014 FW 400 Loop (pop-up)
Apr 1981 FW Creekside Meadow... Jan 2002 FW 2200 Loop (cabin)........Nov 2009 FW 1500 Loop (pop-up).......................... Jan 2015 FW 200 Loop (pop-up)
Nov 1987 FW 100 Loop(tent) ...... Oct 2003 FW 2000 Loop (tent).........Mar 2011 FW 900/1500 loop (pop-up) to/from KW
Jan 1988 FW 700 Loop (tent).......Jan 2004 FW 2500 Loop (cabin)....... Apr 2011 FW 2000 Loop (pop-up)
May 1988 FW 1200 Loop (tent).... May 2006 FW 900 Loop (pop-up) .... Mar 2012 FW 1500 Loop (pop-up)
Dec 1995 Contemporary.............. Mar 2007 FW 1000 Loop (pop-up).... Apr 2013 FW 100 Loop (pop-up)

plus countless WDW day trips, DL 3X, DLP 2X - TV: 2005 Chevy Suburban - Camper: 2014 Aliner Expedition - Nights Camped: 195
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Old 05-07-2013, 09:44 PM   #6
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Join Date: Jul 2009
Location: Meridian, Mississippi
Posts: 1,289

By all means yes. We did on our 2009 visit and actually got a call thanking us for the feedback and the castmember was recognized in a meeting for going above and beyond.
We called the number to Disney and asked how to report this compliment. We were given an email address to send it to, but I cannot seem to locate it. Just give them a call.
Be protected from mayhem...Like Tiggerdad! Fort Squirrels: Master Thieves and Master Jedi
Me : DW :: DD (9) DD (3)
2009 - Port Orleans Riverside, 2012 - The Fort site 420, 2014 - The Fort site 1446
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