Ths DIS is a great place to ask Disney Cruise Line questions and share tips.
Dreams Unlimited Travel - The official sponsor of the Disney Cruise Forums Dreams Unlimited Travel - the official sponsor of the Disney Cruise Forums  

Go Back   The DIS Discussion Forums - DISboards.com > Disney Cruise Line > Disney Cruise Line Forum
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS Updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read



Reply
 
Thread Tools Rate Thread Display Modes
Old 04-28-2013, 05:49 PM   #46
clten
DIS Veteran
 
Join Date: Apr 2005
Location: New Jersey
Posts: 2,826

Quote:
Originally Posted by JimmyJackJunior View Post
I totally agree with you. This thread has me totally scratching my head. Is this not why you go out to dinner or on a cruise to get some service(and on Disney some fantastic service). Has the OP ever gone out to anywhere but McDonalds?
That may be why you go out to dinner or on a cruise. But it's very narrow-minded to think that everyone does things for the same reason. And to assume that because the OP doesn't like things the same way you do that they have never gone anywhere is downright insulting.

It is not just you, others have also made comments that the OP should adjust their family's way to vacation. If part of what they want to experience is dinner in the MDR, which they paid for, they also have the right to have the level service they want. They are not complaining that they didn't get special treatment or special things weren't done to accommodate them. The OP was asking a legitimate question and does not deserve to be insulted because they have different needs than you might have.

The OP went on a 3 day cruise. With everything going on during the day, I can understand wanting dinner to be family time and a time to chat and everyone catch up with one another. It is totally different than what I want for my dining experience and it may be totally different than what the OP might want on a 7 day or longer cruise. But that doesn't make my way right and the OP's way wrong.

I understand this is a discussion board and when you post here you open yourself up to any type of comment. But this is a moderated board with rules and one would hope that you could ask valid questions and get feedback without being insulted. If the thread didn't have any value to you and you had nothing of value to add to it, move on.
clten is offline   Reply With Quote
Old 04-28-2013, 06:47 PM   #47
Rogillio
DIS Veteran
 
Join Date: Apr 2006
Location: Alabama
Posts: 2,034

Quote:
Originally Posted by clten View Post
That may be why you go out to dinner or on a cruise. But it's very narrow-minded to think that everyone does things for the same reason. And to assume that because the OP doesn't like things the same way you do that they have never gone anywhere is downright insulting.

It is not just you, others have also made comments that the OP should adjust their family's way to vacation. If part of what they want to experience is dinner in the MDR, which they paid for, they also have the right to have the level service they want. They are not complaining that they didn't get special treatment or special things weren't done to accommodate them. The OP was asking a legitimate question and does not deserve to be insulted because they have different needs than you might have.

The OP went on a 3 day cruise. With everything going on during the day, I can understand wanting dinner to be family time and a time to chat and everyone catch up with one another. It is totally different than what I want for my dining experience and it may be totally different than what the OP might want on a 7 day or longer cruise. But that doesn't make my way right and the OP's way wrong.

I understand this is a discussion board and when you post here you open yourself up to any type of comment. But this is a moderated board with rules and one would hope that you could ask valid questions and get feedback without being insulted. If the thread didn't have any value to you and you had nothing of value to add to it, move on.

The OPer said his servers were stupid and clueless. I don't know the servers but I have a real issue with the characterization of "stupid" to describe anyone. OP lost all credibility when he used stupid and clueless to describe his servers. Over zealous, trying too hard, talking too much....I understand and accept. But stupid and clueless are just mean insults, nothing else.
__________________
WDW 4/98, Yellowstone 6/99, 4-day Bahamas DCL 6/00, Washington DC 6/01, WDW 1/02, Scotland 6/02, Alaska 6/03, 7-day Caribbean DCL 6/04, 4-day Bahamas DCL 1/05, WDW 1/05, Universal 3/05, Norway 6/05, NYC Waldorf-Astoria 10/05, Snowshoe, WV 12/05, China Adventure 3/06, WDW 6/06, Copper Mountain, CO 12/06, 11-day DCL Med Cruise 5/07, 4-day Bahamas DCL 10/07, 7 Day NCL cruise - Hawaii 7/08, Door County, WI 7/09, Snowshoe WV, 12/09, 12-day DCL Baltic cruise 6/10, 7-day Caribbean HAL 12/10, WDW 6/11, 5-day Dream NYE 12/11, 7-day Canadian HAL 6/12, 3-day Dream Jan 2013, 4-day Dream Feb 2013, 5-day CCL NOLA, 7 days hiking in the Himilayans, Katmandu, Nepal 5/14 7-day RCCL 7/14
Rogillio is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 04-28-2013, 07:11 PM   #48
Magic Fanatic
Mouseketeer
 
Magic Fanatic's Avatar
 
Join Date: May 2004
Location: Atlanta, Ga
Posts: 232

On each of the Disney Cruises I have been on (the latest being last week) there have always been other families seated with us. If I were take the position of the original poster and say "I would rather not not have you provide the service level that Disney strives for", then where does that leave the other guests that may be sharing my table? How does the wait staff service these guests while not honoring the request "to be left alone"?
__________________
May 2014 - Disney Fantasy May 2013 - Disney Dream Dec 2012 - Ft Wilderness June 2012 - Wilderness Lodge April 2010 - Wilderness Lodge Dec 2009 - Ft Wilderness May 2009 - Old Key West Aug 2008 - Ft Wilderness Mar 2008 - Disney Magic Dec 2007 - Ft Wilderness Feb 2007 - Animal Kingdom April 2006 - Disney Magic Dec 2005 - Wilderness Lodge Mar 2005 - Wilderness Lodge Dec 2004 - Caribbean Beach Aug 2003 Caribbean Beach June 2002 - Port Orleans Oct 1009 - All Star Music
Magic Fanatic is offline   Reply With Quote
Old 04-28-2013, 07:13 PM   #49
omalley1118
DIS Veteran
 
omalley1118's Avatar
 
Join Date: Mar 2009
Posts: 653

We have never had a "relationship" with our servers... I am very outgoing and chatty by nature, so this is confusing to me... Anyway, what the original poster described is annoying. We have been on two DCL cruises, and we were never pressured to give certain scores. I do feel however, that this is a growing trend... I get this from our car dealership when I get our cars serviced, etc...

I would suggest being up front in a friendly way. Several posters offered great suggestions.
__________________
OMalley1118
Member since 2009
omalley1118 is offline   Reply With Quote
Old 04-28-2013, 07:16 PM   #50
ilovetexas
DIS Veteran
 
ilovetexas's Avatar
 
Join Date: Feb 2012
Location: Suburban Atlanta
Posts: 1,317

Quote:
Originally Posted by Rogillio View Post
The OPer said his servers were stupid and clueless. I don't know the servers but I have a real issue with the characterization of "stupid" to describe anyone. OP lost all credibility when he used stupid and clueless to describe his servers. Over zealous, trying too hard, talking too much....I understand and accept. But stupid and clueless are just mean insults, nothing else.
I agree with you but it wasn't the OP that said that, I believe it was another poster. Is it just me, or did this thread turn into a fight really quickly?

OP, I've found that service on all cruises tends to be that way, to varying degrees. I prefer not to be hovered over while I eat. That said, they are providing excellent service and I'm sure that a polite word that you don't need quite so much attention will be met with much happiness. They have many tables to serve and will probably be happy for the extra time to spend with them.
__________________
ilovetexas is offline   Reply With Quote
Old 04-28-2013, 07:17 PM   #51
Magic Fanatic
Mouseketeer
 
Magic Fanatic's Avatar
 
Join Date: May 2004
Location: Atlanta, Ga
Posts: 232

Quote:
Originally Posted by PPink View Post

Sure. I also could save several $$% and stay home.
Lighten up. You posted a question on a message board looking for responses and I posted a suggestion. That's all it was. Please don't infer anything else. Have a great trip.
__________________
May 2014 - Disney Fantasy May 2013 - Disney Dream Dec 2012 - Ft Wilderness June 2012 - Wilderness Lodge April 2010 - Wilderness Lodge Dec 2009 - Ft Wilderness May 2009 - Old Key West Aug 2008 - Ft Wilderness Mar 2008 - Disney Magic Dec 2007 - Ft Wilderness Feb 2007 - Animal Kingdom April 2006 - Disney Magic Dec 2005 - Wilderness Lodge Mar 2005 - Wilderness Lodge Dec 2004 - Caribbean Beach Aug 2003 Caribbean Beach June 2002 - Port Orleans Oct 1009 - All Star Music
Magic Fanatic is offline   Reply With Quote
Old 04-28-2013, 07:24 PM   #52
Magic Fanatic
Mouseketeer
 
Magic Fanatic's Avatar
 
Join Date: May 2004
Location: Atlanta, Ga
Posts: 232

Quote:
Originally Posted by disney1990 View Post

Only if you are Concierge. We love the interaction with our Server and Assistant Server - love to hear about where they come from and their experiences.
I beg to differ with you. I was on a Disney Cruise last week and on the very first night we were told by the head waiter that they could arrange to send any dinner to our stateroom.

As for concierge, maybe that is the best solution to the original posters issue. You may have provided the answer they were looking for!
__________________
May 2014 - Disney Fantasy May 2013 - Disney Dream Dec 2012 - Ft Wilderness June 2012 - Wilderness Lodge April 2010 - Wilderness Lodge Dec 2009 - Ft Wilderness May 2009 - Old Key West Aug 2008 - Ft Wilderness Mar 2008 - Disney Magic Dec 2007 - Ft Wilderness Feb 2007 - Animal Kingdom April 2006 - Disney Magic Dec 2005 - Wilderness Lodge Mar 2005 - Wilderness Lodge Dec 2004 - Caribbean Beach Aug 2003 Caribbean Beach June 2002 - Port Orleans Oct 1009 - All Star Music
Magic Fanatic is offline   Reply With Quote
Old 04-28-2013, 08:00 PM   #53
clten
DIS Veteran
 
Join Date: Apr 2005
Location: New Jersey
Posts: 2,826

Quote:
Originally Posted by Rogillio View Post
The OPer said his servers were stupid and clueless. I don't know the servers but I have a real issue with the characterization of "stupid" to describe anyone. OP lost all credibility when he used stupid and clueless to describe his servers. Over zealous, trying too hard, talking too much....I understand and accept. But stupid and clueless are just mean insults, nothing else.
Quote:
Originally Posted by PPink View Post
My family went for our first cruise year and a half ago. We did 3 day Dream and planning our next cruise on Fantasy. We loved the cruise and the new experience. We enjoyed the food but I found the service to be little bit annoying. Food person coming by to talk to us, drink person coming by to talk to us, the girl who oversees the tables coming by to talk to us...really...can I eat my food and talk to my family? Also at the last day dinner...they were all coming by to tell us to give them excellent grades on evaluations and took a long time talking ... all I was thinking was OK...go away...I will give you a tip just let us eat our food...thank you for giving Mickey sprinkles for my kids' ice creams but you do not have to spend 5 minutes at our table telling us how you did it all by yourself....Does anyone feels the same way? What do you suggest that we tell to our service staff on our next cruise so we do not come across as mean but also put our point across so we too can enjoy the dinner time?
Quote:
Originally Posted by OrangeCountyCommuter View Post
Too bad I can't recall our servers names. You could ask for them. They didn't chat, of course they also didn't serve. I spoke to the head waiter, he shrugged. Then he shows up the last night with his hand out. LOL

I tipped Clueless and his sidekick because I felt bad for them. They were just stupid and slow. Head waiter who did nothing to help them got what he deserved.
Rogillio, I think you are confusing posters on this thread. The quote from PPink was the original question. The quote above from OrangeCountyCommuter was the one that you took offense to calling the servers clueless and stupid. I too would take offense to that. That was why I was calling out a couple of posters who were not offering meaningful responses to the original poster.

And Magic Fanatic, perhaps the Head Server was trying to help you out, and there are occasions where they have sent meals from your dining room to your stateroom when people were not in concierge -- illness, having to be with a child and not being able to come to the dining room. But this is certainly the exception. They cannot hand deliver meals from the dining room to every cabin and it would de-value the concierge benefits. I'm also assuming that the OP was not seated with other families and asked/arranged to be seated alone to have family time. Even if they weren't, they can certainly request a level of service for themselves without the servers giving a lesser quality of service to others at the same table.
clten is offline   Reply With Quote
Old 04-28-2013, 10:34 PM   #54
anna08
DIS Veteran
 
anna08's Avatar
 
Join Date: Nov 2008
Location: TN
Posts: 954

Quote:
Originally Posted by PPink View Post
What do you suggest that we tell to our service staff on our next cruise so we do not come across as mean but also put our point across so we too can enjoy the dinner time?
I understand you OP - DH and I work 80+ hour workweeks each and when we take a three day cruise together, we want to talk to each other at every chance. Normally we're so exhausted getting kids fed and to bed, and dealing with lingering work obligations when we do get a chance to be home, so our time on the ship is very valuable - whether it is just us or our family. So, we eat at Palo and Remy if it's just the two of us - every night we can. We ask to be on the waitlist, and have always been able to get in.

When you are in the MDR, I would approach it like this - on the first night, tell your asst. server what you want to drink with each meal. They'll bring it out automatically. This gets trickier if you are ordering special alcoholic drinks every night so you might try to simplify it by just ordering your non-alcoholic drink to be set out for you. You can bring your own glass of wine to the table.

As a family, I always have mine and my kids orders ready to fire off so the server just has to talk to me and DH to get our orders. I let my kids order for themselves at home when at restaurants, but again the length of the MDR experience has led me to do it for them on the ships. I order everything I can when they take our orders, including dessert for the kids. I think the staff seem to appreciate this too. It's painful on a seven night to sit with a 7yo who can't decide and whose mom can't make them decide. I've been there.

When the head server comes by, I just say we're doing great and we'll find him if we need him.

And we don't eat every night in the MDR. A favorite of the kids is the nights where we just hit the pizza place and watch movies from the pool.

Hope that helps some. I do think it's a bit easier and less pressure to "bond" on the 7 night cruises.
__________________
anna08 is offline   Reply With Quote
Old 04-28-2013, 10:55 PM   #55
PPink
Earning My Ears
 
Join Date: Apr 2013
Posts: 64

Quote:
Originally Posted by ilovetexas

I agree with you but it wasn't the OP that said that, I believe it was another poster. Is it just me, or did this thread turn into a fight really quickly?

OP, I've found that service on all cruises tends to be that way, to varying degrees. I prefer not to be hovered over while I eat. That said, they are providing excellent service and I'm sure that a polite word that you don't need quite so much attention will be met with much happiness. They have many tables to serve and will probably be happy for the extra time to spend with them.
I am OP and I did not call anyone stupid...
PPink is offline   Reply With Quote
Old 04-28-2013, 10:57 PM   #56
PPink
Earning My Ears
 
Join Date: Apr 2013
Posts: 64

[QUOTE="PPink"]
PPink is offline   Reply With Quote
Old 04-28-2013, 11:17 PM   #57
PPink
Earning My Ears
 
Join Date: Apr 2013
Posts: 64

Quote:
Originally Posted by Rogillio

The OPer said his servers were stupid and clueless. I don't know the servers but I have a real issue with the characterization of "stupid" to describe anyone. OP lost all credibility when he used stupid and clueless to describe his servers. Over zealous, trying too hard, talking too much....I understand and accept. But stupid and clueless are just mean insults, nothing else.
I did not call anyone stupid.
PPink is offline   Reply With Quote
Old 04-29-2013, 12:16 AM   #58
bumbershoot
DIS Veteran
 
bumbershoot's Avatar
 
Join Date: Mar 2007
Location: Tacoma WA
Posts: 47,187

Quote:
Originally Posted by KashasMom View Post

Everyone who has ever been on a Disney cruise very well KNOWS how important those surveys are because we've all gotten the speech.
No, not everyone. I do not recall our server or assistant server saying anything of the sort to us. But we had our own set of circumstances which involved a lot of chit-chatting after the first night, but also lots of smiles and NO hard-sell on "excellent".


Quote:
Originally Posted by over50visits View Post

I am so sorry DCL has an essentially dysfunctional employee performance system (guest ratings) that demand an excellent rating and treat anything else as failure. It manifests itself in the waitstaff needing to make you aware of that failing. Forgive them if you're offended, pity them for being at the mercy of such a stupid system, and relish the evening dining experience you'll find nowhere else.
Sounds like the same system car dealerships are forced to use. ANYTHING other than the top score, even an explanation of why you are giving the top score, counts as a "fail" for a dealership/mechanic in that system. It's awful and no fair.


Quote:
Originally Posted by JimmyJackJunior View Post
I totally agree with you. This thread has me totally scratching my head. Is this not why you go out to dinner or on a cruise to get some service(and on Disney some fantastic service). Has the OP ever gone out to anywhere but McDonalds?
No, having people talk to me all night, or pressure me is NOT why I go do dinner on a cruise. What has been described isn't "service" to me. What IS service is our server figuring out who we are, and that we aren't insulting them by not ordering all the courses. That we don't need tons of food to enjoy a meal. That a lovely Indian curry would absolutely MAKE my cruise rather than deal with tasty, but overly salty typical food. That's service.


Quote:
Originally Posted by Rogillio View Post
Clueless and stupid are very insulting and derisive terms and speaks volumes....but maybe not like you think. Sound like to shorted the servers and completely stiffed the head waiter and are trying to assuage your guilt?
Go back and read some of OCC's posts in the last few weeks about his/her experience. It really sounds like they were not very bright, and not full of clues or knowledge. OCC was trying to simply have a normal meal experience, and his/her servers couldn't meet even that. If you read OCC's posts, you might have a better understanding of why the servers are being called that.


Quote:
Originally Posted by TwinPrincessMermaids View Post
Other lines made me feel like they were just their to facilitate our luxury vacation and wouldnt talk to us which makes me feel awkward or even a little guilty. I would always try to smile and make eye contact with them to let them know that they weren't just part of the table setting or something..
Whereas for me, getting overly chummy with people making peanuts while I'm paying a lot for a cruise that's on a vacation feels elitist and wrong. I feel like they think I'm trying to assuage feelings of guilt by talking too much. I would RATHER be relatively ignored (as long as my dining needs and wants are met) than be forced into uncomfortable conversation with someone.

I felt the same way from the other side when I was a server; I was making relatively low amounts of money (though not as low as "server minimum" b/c that doesn't exist in WA) while bringing customers tons of food and drink. Them being chatty didn't really mean much to me; I wanted to be treated nicely, have them recognize when I made their evenings a bit brighter, and maybe get a tip. And not the quarter change from a 5 dollar bill for the $4.75 pitcher (especially not when the guy was a buddy of the owner and I knew perfectly well he made lots of money).

But others feel like you do. I'm not sure that either of us is wrong; and we'll never know unless someone asks the people we are interacting with.


Quote:
Originally Posted by clten View Post
It is not just you, others have also made comments that the OP should adjust their family's way to vacation. If part of what they want to experience is dinner in the MDR, which they paid for, they also have the right to have the level service they want. They are not complaining that they didn't get special treatment or special things weren't done to accommodate them. The OP was asking a legitimate question and does not deserve to be insulted because they have different needs than you might have.

I think the "eat in the room" comments are simply a bonafide solution to if you absolutely do not want a chance of having such a conversation with the servers.




Quote:
Originally Posted by Magic Fanatic View Post
I beg to differ with you. I was on a Disney Cruise last week and on the very first night we were told by the head waiter that they could arrange to send any dinner to our stateroom.
My aunt was with her grandchildren at Royal Palace when the kids became ill, grumpy, and extremely tired just after ordering and she had to take them back to their room (her daughter and son in law were at Palo that evening, and unavailable). She practically needed a Congressional order to have their already-ordered food boxed up for her. They REFUSED to deliver it to their room even though it was food for 3 people (2 of whom were children who had become ill) and she uses a cane to walk. This was in Feb on the Dream.
__________________
-molly + robert + eamon (10!!)

DLR '05-'09 found within this link
DLR 7,9,12 2012 Universal Feb '12 DLR Dec '11 and Feb '12

Made weight goal 1yr8m8days after starting...currently working to maintain 85 lb loss thanks to Weight Watchers!
bumbershoot is online now   Reply With Quote
Old 04-29-2013, 12:49 AM   #59
quirty30
DIS Veteran
 
quirty30's Avatar
 
Join Date: Apr 2009
Location: Chicago suburbs
Posts: 2,160

If you really want to get your servers up in arms, plan a Palo dinner for the last night of the cruise, and have your kids dine up on the pool deck. I did this, quite innocently, and boy oh boy did we get the cold shoulder at breakfast on departure day. We pretty much had to beg for food, while everyone else around us was doted on.

I have to say, with the exception of that Palo dinner, and a few nice breakfasts & lunches at Royal Palace, We were pretty underwhelmed by our dining experience on the Fantasy. It got off to a bad start because of inconsiderate table mates who couldn't make it to the dining room in time for dinner, and relatively inexperienced servers who couldn't properly service the table because of it. We had to beg to be moved to a "private" table after the first few nights. Even then our new servers, while better than our first servers, didn't seem to give us the same kind of attention that the tables around us were getting. We were always the last ones in the dining room... on the 2nd night at Animators Palette, we never even got our placemats back. That last breakfast was just icing on the cake. And if I didn't have two kids and a bunch of luggage to maneuver off the ship, I might have actually gone up to guest services to adjust my tips. OP, suffice it to say that we were not wowed with DCL dinner service like most people.
__________________
quirty30 is offline   Reply With Quote
Old 04-29-2013, 02:08 AM   #60
goosedwn
Mouseketeer
 
Join Date: May 2004
Posts: 140

We love our assist. server. He entertained our kids. My kids love him because he did tricks for them. My kids laugh so much during dinner thanks to him. He cut my steak one night because I was holding my sleeping son on one hand. He went to a different restaurant to get my favorite dressing for me (even after I found out that it was from a different restaurant, I told him not to). I think it's the servers job to make your meal time enjoyable. They probably don't know that you don't want to be bother during meals. There are all walks of lives, people have different needs and likes, and so on. It's hard to them to know what you like and dislike especially for such a short time. The head server came to us and offered to bring us some comfort food if we want. I think they are trying hard to provide a good service. When we dine in a high end restaurant, either the manager or the owner always make their route to talk to their customers too. May be in restaurant business, talking with customers is a way to tell customers that they appreciate your business.
goosedwn is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 10:38 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.