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Old 04-28-2013, 01:39 PM   #31
PPink
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Quote:
Originally Posted by KashasMom
A lot of cruisers get very attached to their serving team. We're not that way so I can understand your point. The one thing I found extremely annoying was the push for excellent on the evaluations particularly since I didn't find anything about the service OR food excellent. It was very uncomfortable and annoying to have to sit through that speech. I have read here that people address that upfront with the servers telling them not to give them the speech. I would love to be able to do that but not sure I can.

As far as the other part of your complaint - I think we may have had the opposite experience. The 3 of us were alone at our table and had a tough time getting the servers' attention since they always seemed to be over at their larger tables. I had heard so much about the dining experience that I really wanted to eat in the dining room each night. Now because of our experience I am considering other options for our upcoming cruise. Maybe just the formal dinner and AP in the main dining room. Will see how it works out.
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Old 04-28-2013, 01:40 PM   #32
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Originally Posted by Magic Fanatic
If you really don't want to be bothered, I guess you could order room service.
Sure. I also could save several $$% and stay home.
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Old 04-28-2013, 01:43 PM   #33
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Quote:
Originally Posted by KashasMom
A lot of cruisers get very attached to their serving team. We're not that way so I can understand your point. The one thing I found extremely annoying was the push for excellent on the evaluations particularly since I didn't find anything about the service OR food excellent. It was very uncomfortable and annoying to have to sit through that speech. I have read here that people address that upfront with the servers telling them not to give them the speech. I would love to be able to do that but not sure I can.

As far as the other part of your complaint - I think we may have had the opposite experience. The 3 of us were alone at our table and had a tough time getting the servers' attention since they always seemed to be over at their larger tables. I had heard so much about the dining experience that I really wanted to eat in the dining room each night. Now because of our experience I am considering other options for our upcoming cruise. Maybe just the formal dinner and AP in the main dining room. Will see how it works out.
Maybe our servers were not too busy then
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Old 04-28-2013, 01:51 PM   #34
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Originally Posted by Tonka's Skipper View Post
I would simple and politely say thank, we are all set to enjoy our meal!

maybe add...........if we need anything we will let you know!
I think this is the way or MikeAndNick's advice to let the head server know how you prefer to be served.

No big deal as these two have said, I am sure Disney severs will accommodate your preferences

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Old 04-28-2013, 01:53 PM   #35
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I like the suggestion to speak with the head server on your first night. I don't think it's unreasonable to tell him what you prefer. Just say that you appreciate a great service team but would rather not have too much chit chat and antics so that your family can focus on each other.

Personally I would love the attention with our family. But I can see how it would not be for everyone. I think there is nothing wrong with talking to the head waiter or even the servers directly.

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Old 04-28-2013, 01:58 PM   #36
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Originally Posted by over50visits View Post
I am so sorry DCL has an essentially dysfunctional employee performance system (guest ratings) that demand an excellent rating and treat anything else as failure.
DCL is not the only cruise line that has this system. On my last cruise (not on DCL), I wrote on the end-of-cruise survey that because the cruise line didn't really want my honest opinion, I wouldn't be wasting my time on vacation to fill out a survey.

I won't be filling one out on future cruises, either. If passengers refused to be part of the evaluation process, cruise lines would have to do that work. And that's what it is--work.
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Old 04-28-2013, 01:59 PM   #37
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..........We enjoyed the food but I found the service to be little bit annoying. Food person coming by to talk to us, drink person coming by to talk to us, the girl who oversees the tables coming by to talk to us...really...can I eat my food and talk to my family?..........Does anyone feels the same way? What do you suggest that we tell to our service staff on our next cruise so we do not come across as mean but also put our point across so we too can enjoy the dinner time?
We LOVE talking with the staff and servers, we have the rest of the cruise to talk shop. They have been fantastic with our son and his friend, doing puzzle games and brain teasers, telling them jokes. They loved it. We got to learn a little about them and where they are from. We always strike up a conversation with them whenever time permits.

When it came to the end of the cruise survey; they made comment on them and the importance of a high mark but did not press the matter. I do have to agree with you; it would be annoying if they made mention on everything they did to make it an extra special cruise. The comments on the survey should tell them everything they need to know on how you liked them. IF you did make comments on the card.

We have NEVER had to make a negative comment on anything when it comes to the Cast Members. And we ALWAYS MADE SURE to add a shout out for service above and beyond what you expect from them. And there have been many.
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Old 04-28-2013, 02:07 PM   #38
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My family went for our first cruise year and a half ago. We did 3 day Dream and planning our next cruise on Fantasy. We loved the cruise and the new experience. We enjoyed the food but I found the service to be little bit annoying. Food person coming by to talk to us, drink person coming by to talk to us, the girl who oversees the tables coming by to talk to us...really...can I eat my food and talk to my family? Also at the last day dinner...they were all coming by to tell us to give them excellent grades on evaluations and took a long time talking ... all I was thinking was OK...go away...I will give you a tip just let us eat our food...thank you for giving Mickey sprinkles for my kids' ice creams but you do not have to spend 5 minutes at our table telling us how you did it all by yourself....Does anyone feels the same way? What do you suggest that we tell to our service staff on our next cruise so we do not come across as mean but also put our point across so we too can enjoy the dinner time?
Hi PPink. I am really surprised at your bad dinning experience. I have never had the same experience you have and I travel and dine alone. Granted I did chat with my servers but they always seemed to be busy with other guest to spend any long periods of time with me. I have never had any of my servers asks me to give them excellent grades. They did however asks if there is anything I could just asks and I did. Hopefully this was only a one time experience for you.
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Old 04-28-2013, 02:14 PM   #39
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Originally Posted by PPink View Post

Okey...you can be only proactive so much if you are on your first 3day cruise. I am been proactive now by asking question to those who might have the same experience.
I was proactive. Did not help.
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Old 04-28-2013, 02:27 PM   #40
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Originally Posted by Magic Fanatic View Post
Not sure but the "wow" meant, but I was serious. Every meal available is also available as room service. The compensation for these servers is tied to these surveys I completely understand them wanting guests to understand how important the surveys are. As for other visits to the table, I appreciate the information about the menu, recommendations, etc... I never found it to be too over the top to the point I would call it intrusive, but each of us has our own opinion.
I totally agree with you. This thread has me totally scratching my head. Is this not why you go out to dinner or on a cruise to get some service(and on Disney some fantastic service). Has the OP ever gone out to anywhere but McDonalds?
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Old 04-28-2013, 02:31 PM   #41
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Just reading through these responses the problem is easy to see: everyone has a different definition of "good service." I think the key is for the wait staff to recognize this and tailor the dining experience to the particular guests. That is the mark of a great waiter IMO. The problem is that I think that's pretty rare. For the most part I'm in the OP camp in that I prefer for the waiters to be attentive but not intrusive. Our last cruise, the waiters were overly friendly, and it was really uncomfortable at times.

I just completed my sixth Disney cruise--the last four of those in the past year--and I have noticed an increase in the "excellence" speech, so I wonder if the pressure is amping up. I find the whole mention of it in bad taste, but I don't blame the servers for it. As a PP noted, they are obviously caught up in a system, which forces them to raise the subject or they will be dinged for anything less than "excellent." The timing is interesting though. I would much prefer a simple speech at the beginning of the cruise: "my goal is to provide excellent service and food--if you find anything not to your liking please alert me to it immediately." Done, and IMO in much better taste. I suspect that they worry that could lead to a ton of extra work, and they go for the pity angle at the end.

The more I think about it, and the more cruises I take, the more it smacks of self-servingness on Disney's part. The way the comment cards are set up are to prevent you from evaluating specific parts of the meal separately. It seems to me that Disney is trying to pad it's customer service ratings--i.e, 90% of our guests give our food a rating of "excellent." Like the PP, I've stopped filling them out. When they ask me as I'm leaving, I tell them why.
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Old 04-28-2013, 02:51 PM   #42
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^^^^ What she said.
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Old 04-28-2013, 03:00 PM   #43
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Originally Posted by OrangeCountyCommuter View Post
Too bad I can't recall our servers names. You could ask for them. They didn't chat, of course they also didn't serve. I spoke to the head waiter, he shrugged. Then he shows up the last night with his hand out. LOL

I tipped Clueless and his sidekick because I felt bad for them. They were just stupid and slow. Head waiter who did nothing to help them got what he deserved.

Clueless and stupid are very insulting and derisive terms and speaks volumes....but maybe not like you think. Sound like to shorted the servers and completely stiffed the head waiter and are trying to assuage your guilt?
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Old 04-28-2013, 03:06 PM   #44
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We just completed our fifth cruise with DCL this last March, we have never been asked for an excellant rating, all our servers have been great so maybe they do not have to ask. We enjoy talking too all the staff. On our last cruise the asst server made a few mistakes, no big deal. She was so nice that on the last night of the cruise all 4 kids(from 2 families) age9to 13 gave her a goodbye hug. I thought she might cry. You cannot fake nice.
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Old 04-28-2013, 04:16 PM   #45
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Originally Posted by MinnesotaMouseketeers

We LOVE talking with the staff and servers, we have the rest of the cruise to talk shop. They have been fantastic with our son and his friend, doing puzzle games and brain teasers, telling them jokes. They loved it. We got to learn a little about them and where they are from. We always strike up a conversation with them whenever time permits.

When it came to the end of the cruise survey; they made comment on them and the importance of a high mark but did not press the matter. I do have to agree with you; it would be annoying if they made mention on everything they did to make it an extra special cruise. The comments on the survey should tell them everything they need to know on how you liked them. IF you did make comments on the card.

We have NEVER had to make a negative comment on anything when it comes to the Cast Members. And we ALWAYS MADE SURE to add a shout out for service above and beyond what you expect from them. And there have been many.
This was our experience too..we enjoyed the games and puzzles and that's why he posed a few new ones each night. Other lines made me feel like they were just their to facilitate our luxury vacation and wouldnt talk to us which makes me feel awkward or even a little guilty. I would always try to smile and make eye contact with them to let them know that they weren't just part of the table setting or something..

We met the most interesting people from all over, one CM who was vacuuming at 1:30am and talked to him for about a half hr and gave him hugs later. I love people everywhere, not just only my family. But beside that, our every dining request was met and then some. When Dad told the head waiter that he didn't care for the AP pineapple desert, the next day they brought a huge platter of choc covered strawberries "from the pastry chef who sends his apologies." My husband asked on night three about apple pie, in leas than 5 min, the head waiter brouhht him one. So not only did we enjoy them as people, we genuinely appreciated the service.

On the last night, he did take two min to say if we had any probs anywhere upstairs for instance, not to let that reflect on their dinner service and that they needed an excellent. We did comment that the question about being pressured to say it was excellent was kind of interesting because they did ask for it. I guess they had genuinely worked hard and hoped that we would not blow it off I guess. I took like the interviewee who asks for the job sometimes gets it because they came out and asked for the job kinda thing. To me, my superior dining experience while not perfect (didn't have to be) was so much tremendously better than the other cruise 5 weeks before, it was a very great part of our cruise!
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