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Old 04-26-2013, 08:11 AM   #1
DawnM
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iphone glass shattered

UGH! So frustrated.

I dropped my iphone WITH an otterbox on it and the back glass completely shattered. I didn't even notice it for a couple of days as it is in the case, so that has been holding it together.

The front is in great condition and it still works fine, but when I pulled the case off to show DH glass shards starting falling on the kitchen countertop.

So frustrated! I thought I was protected with the otterbox. I mean, heck, I have dropped it many times before without an issue! I just know I often drop it from my seat in my car to the pavement (forget it is on my lap!)

Just a VENT!

Dawn
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Old 04-26-2013, 08:28 AM   #2
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Originally Posted by DawnM View Post
UGH! So frustrated.

I dropped my iphone WITH an otterbox on it and the back glass completely shattered. I didn't even notice it for a couple of days as it is in the case, so that has been holding it together.

The front is in great condition and it still works fine, but when I pulled the case off to show DH glass shards starting falling on the kitchen countertop.

So frustrated! I thought I was protected with the otterbox. I mean, heck, I have dropped it many times before without an issue! I just know I often drop it from my seat in my car to the pavement (forget it is on my lap!)

Just a VENT!

Dawn
Actually I think the otterbox company guarantees your phone won't break. Id call them and check. I know they are really good to work with.
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Old 04-26-2013, 08:46 AM   #3
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Actually I think the otterbox company guarantees your phone won't break. Id call them and check. I know they are really good to work with.
I think thats right....they guarentee to fix it up to a certain amount.
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Old 04-26-2013, 09:19 AM   #4
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I was surprised to learn that now Applecare + includes replacement for damaged phones with a $50 replacement fee. We purchased this for our two new iPhone 5s we just bought.

I also think otterbox does have some form of limited gaurantee - I'd call as well.
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Old 04-26-2013, 09:25 AM   #5
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Otterbox is telling me they only cover their product and can replace the otterbox but not the phone or any repair to the phone.

They did offer me the replacement cost of the otterbox to use towards my repair.
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Old 04-26-2013, 09:29 AM   #6
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This phone is over 2 years old, I don't think I can get Applecare for it.

Dawn

Quote:
Originally Posted by sherilaine View Post
I was surprised to learn that now Applecare + includes replacement for damaged phones with a $50 replacement fee. We purchased this for our two new iPhone 5s we just bought.

I also think otterbox does have some form of limited gaurantee - I'd call as well.
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Old 04-26-2013, 09:31 AM   #7
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I've learned the hard way that at those mall kiosks it runs around $100 to replace the front screen. We actually have a store front ubreakifix that does the repair in under an hour.
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Old 04-26-2013, 09:40 AM   #8
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My DH ordered a replacement kit from Amazon I believe. He got a new screen and the tools put put it on in the kit. It was $50 I believe
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Old 04-26-2013, 10:06 AM   #9
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Actually I think the otterbox company guarantees your phone won't break. Id call them and check. I know they are really good to work with.
Probably a good idea, it certainly can't hurt. Beyond that, I'd probably just cover the back with duct tape and pop it back in the case, as long as it is still working fine.
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Old 04-26-2013, 11:00 AM   #10
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I was surprised to learn that now Applecare + includes replacement for damaged phones with a $50 replacement fee. We purchased this for our two new iPhone 5s we just bought.

I also think otterbox does have some form of limited gaurantee - I'd call as well.
How did you buy an iphone 5s? I didnt think it was coming out until september?
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Old 04-26-2013, 11:42 AM   #11
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How did you buy an iphone 5s? I didnt think it was coming out until september?
I don't think the PP was referring to a 5s model, but rather used the 's' as a plural.
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Old 04-26-2013, 02:06 PM   #12
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Thank you.

Ok, did some research and so did DH. My research showed Apple would charge about $30 to replace the back glass.

DH found out that he can order an aluminum back instead of glass and replace it himself for under $20.

Otterbox is sending me almost $30 to cover the cost of their case that didn't protect as promised. That is the best they will do.

I leave for vacation Sunday so I think I will just use clear packing tape to keep the glass from throwing shards anywhere and deal with this when I get back from the beach.

Dawn
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Old 04-26-2013, 02:39 PM   #13
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My iphone back shattered last summer and the apple store charged me $28 to fix it. Consider yourself lucky...to replace the front its a lot more $$$

My friend replaced her front screen herself. Later she had a problem with her iphone (her camera stopped working). Apple wouldn't even touch her phone because it didn't have their screen on it. So be careful with replacing things yourself. Probably depends on which worker you get etc.
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Old 04-26-2013, 08:37 PM   #14
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I don't think the PP was referring to a 5s model, but rather used the 's' as a plural.
Thanks! Silly me!
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Old 04-27-2013, 07:01 AM   #15
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I really just need this phone to last another year and a half. That is when I can get DH's iphone 5 when he is eligible for a work upgrade! I have Straight Talk so no contract and no upgraded phones.

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