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Old 04-19-2013, 02:00 PM   #31
msjprincess
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Quote:
Originally Posted by pooh2001 View Post
CSR knew the group was coming back in August 2012

Again, my apologies for the large group wondering around CSR.
That doesn't really change anything.

Why don't you leave the resort and go do something else? We always take an early morning flight and arrive around 10am or 11am. If the room isn't ready we find something else to do. I can't imagine wandering around the resort for 4 hours or more.
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Old 04-19-2013, 02:06 PM   #32
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I always feel like I get really lucky if my one room is ready before 3pm. I can't imagine expecting 30 to be ready early!


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Old 04-19-2013, 02:08 PM   #33
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Quote:
Originally Posted by pooh2001 View Post
CSR knew the group was coming back in August 2012

Again, my apologies for the large group wondering around CSR.
The 30 groups in "your" rooms may have booked in August 2012. They were told check out is at 11:00 and had every right to still be there when your group showed up early. Sorry.
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Old 04-19-2013, 02:12 PM   #34
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CSR is a huge resort with 2100 rooms. Not really sure how 30 people wandering around would even be noticeable much less be an issue.

On top of what everyone has already stated, I would think having 30 rooms in close proximatey ready at 11am would be almost impossible. It would be more likely that a single reservation would be ready as they could slide them in anywhere.
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Old 04-19-2013, 02:15 PM   #35
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We have learned to head directly to a park if the room is not ready. We do not return until late at that point. Minimal wasted time for us.

And we are always up by 3AM or 4AM the day we fly to WDW.
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Old 04-19-2013, 02:23 PM   #36
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just to put it in perspective, are your 30 rooms going to be vacated a few hours prior to 11AM on check-out day?

have a great time!
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Old 04-19-2013, 02:27 PM   #37
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Originally Posted by LSchrow View Post
just to put it in perspective, are your 30 rooms going to be vacated a few hours prior to 11AM on check-out day?

have a great time!
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Old 04-19-2013, 02:31 PM   #38
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Why wander around the resort. Go do something! They'll text you when rooms are ready.

It would have been nice for you to reserve a hospitality room for your group to chillax in until the rooms were ready. They could have had a nice lunch set up for you. That's what the resort facilities do.
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Old 04-19-2013, 02:31 PM   #39
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Quote:
Originally Posted by pooh2001 View Post
I would think if a large group reserved 30 rooms - then CSR would have them ready upon arrival.

Today a group arrived at 11 AM - up since 3 AM - and no 30 rooms available.
Said to wait till 3 PM.

So I apologize for the tired zombies walking around CSR today, 4/19/13, waiting to get into their rooms to take a nap.

Sorry but I think asking for 30 rooms to be ready at 11 am (checkout time isn't it?) is being unreasonable. Maybe if the hotel was empty sure, but I doubt it is empty.
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Old 04-19-2013, 02:34 PM   #40
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Only flight out from our area was at 6 AM - makes an early arrival at MCO.

With that said - the tired zombies ate at Cafe Rix and the Pepper Market (spread the wealth) and are now patiently taking up the chairs around the pool.

Again - sorry for any issues our group has caused to CSR guests

Once the tired zombies get to their rooms - all will be better.
The fact that your all so tired from a 3 hour flight is kind of funny. What time do you get up to go to work? 6am is really not that early. Anyway hope you can find some energy to enjoy the rest of your vacation.
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Old 04-19-2013, 02:34 PM   #41
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Quote:
Originally Posted by pooh2001 View Post
Only flight out from our area was at 6 AM - makes an early arrival at MCO.

With that said - the tired zombies ate at Cafe Rix and the Pepper Market (spread the wealth) and are now patiently taking up the chairs around the pool.

Again - sorry for any issues our group has caused to CSR guests

Once the tired zombies get to their rooms - all will be better.
Your group is adults - yes? Then they shouldn't be causing problems just because they are tired.

If they are such that they cannot function since they didn't have a room right away, you should have booked the night before (and informed the hotel that you'd be arriving early the next morning).

Not the fault of the hotel.
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Old 04-19-2013, 02:35 PM   #42
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I would suggest going to a park, though if your group is exhausted after eight hours of being awake, they're going to struggle the entire trip.
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Old 04-19-2013, 02:36 PM   #43
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Quote:
Originally Posted by cheer25mom View Post
CSR did NOTHING wrong here. Check in time is 3pm. Why would you expect that a block of 30 rooms would be ready at 10am? I say if you want rooms ready on arrival, arrive after check in time.
x2

CSR did nothing wrong at all. I honestly dont think its fair for you to be upset since the standard checkin time across the board is typically around 3pm.
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Old 04-19-2013, 02:38 PM   #44
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Quote:
Originally Posted by LSchrow View Post
just to put it in perspective, are your 30 rooms going to be vacated a few hours prior to 11AM on check-out day?

have a great time!
Love it...
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Old 04-19-2013, 02:38 PM   #45
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Quote:
Originally Posted by LSchrow View Post
just to put it in perspective, are your 30 rooms going to be vacated a few hours prior to 11AM on check-out day?

have a great time!
LoL the problem may not be getting all her 30 rooms out by 11Am , which we normally do. We normally get everything ready night b4 , do a quick check of the room in the morning , shower & head out to check bags in & grab breakfast. Then head to pool to RELAX. Now I realize this is tough to do with 30 rooms but it can be done. The problem is once those 30 rooms are cleared CSR will need plenty of time to properly get it ready for their group.


Unless of course they had 30 maids directly in that area where their block of rooms are. And we know that's not the case, so rendering this virtually impossible. Even at the slowest part of the season. I'm thinking.
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