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Old 04-15-2013, 09:27 AM   #16
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Originally Posted by EagleScout View Post
And in Disney, it is true that accepting tips is "against policy", but I believe the "full policy" is something like the check-in host is required to refuse the tip a certain number of times, and at a certain point, they typically just put in a general "pot" for office parties, etc. (Although some check-in hosts are known to just continue to refuse indefinitely, particularly because the particular manager on duty may have a stricter standard, etc.)


Front Desk CMs are NEVER allowed to take tips.

There are RARE occasions where a Guest insists and so the money may be accepted by a manager and used for a "treat" for ALL Front Desk CMs.
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Old 04-15-2013, 09:52 AM   #17
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Yes, but if a CM was particulary helpful, you can't give them a tip? After the fact, I mean. I often tip folks (outside of Disney) that are helpful and cheerful and may not necessarily be in a "tipped" position.
Sure, you can offer, but I'd bet that they'd refuse it, even on repeated offers, especially if you'd gotten a complimentary upgrade. If I were a front desk CM, and I knew there was a possibility that I could be let go for taking money to give extra perks to a customer, I'd probably be declining all tips, just to be safe.

PP's have talked about the culture at Vegas vs. Disney, and that plays in, too. Tipping the front desk clerk is almost part of the theming in Vegas. It's got a little of that outlaw feel to it.

All hotels set their own policies regarding complimentary upgrades. Disney has a fairly rigid set of rules around when they can be offered or given, and they're not given very often at alll, when you consider that thousands of people check into Disney resorts every day. Most are assigned before you even arrive at the resort; less commonly, a CM will have an upgrade to give out at their discretion, and even then, they must document and justify it.

I liked the 'negative pixie dust' comment, because it kind of boils down to this:

Vegas clerk getting offered 20 bucks for a better room: woohoo, an extra 20 bucks in my pocket, I like this guy.

Disney CM getting offered 20 bucks for a better room: oh, great, this guy wants me to do something that could cost me my job.

Entirely different vibe.
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Old 04-15-2013, 10:04 AM   #18
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vegas clerk getting offered 20 bucks for a better room: Woohoo, an extra 20 bucks in my pocket, i like this guy.

Disney cm getting offered 20 bucks for a better room: Oh, great, this guy wants me to do something that could cost me my job.

Entirely different vibe.
Well said!
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Old 04-15-2013, 10:17 AM   #19
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Originally Posted by Lynne M View Post
Sure, you can offer, but I'd bet that they'd refuse it, even on repeated offers, especially if you'd gotten a complimentary upgrade. If I were a front desk CM, and I knew there was a possibility that I could be let go for taking money to give extra perks to a customer, I'd probably be declining all tips, just to be safe.

PP's have talked about the culture at Vegas vs. Disney, and that plays in, too. Tipping the front desk clerk is almost part of the theming in Vegas. It's got a little of that outlaw feel to it.

All hotels set their own policies regarding complimentary upgrades. Disney has a fairly rigid set of rules around when they can be offered or given, and they're not given very often at alll, when you consider that thousands of people check into Disney resorts every day. Most are assigned before you even arrive at the resort; less commonly, a CM will have an upgrade to give out at their discretion, and even then, they must document and justify it.

I liked the 'negative pixie dust' comment, because it kind of boils down to this:

Vegas clerk getting offered 20 bucks for a better room: woohoo, an extra 20 bucks in my pocket, I like this guy.

Disney CM getting offered 20 bucks for a better room: oh, great, this guy wants me to do something that could cost me my job.

Entirely different vibe.
I agree with you totally. Makes sense to me. That's why I would never do it. I wouldn't want a CM to feel uncomfortable. That's why I asked though. Some folks are just more bold and I wondered if it had been tried. Some people will try anything!
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Old 04-15-2013, 10:23 AM   #20
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I doubt the $20 trick would work, since they aren't able to accept tips at the front desk. But sometimes by just being gracious and nice you never know what you might get.

We were upgraded to a Savannah View room on our honeymoon at AKL by the CM without asking. It was a pleasant surprise. CM saw we were in a regular room, went to speak with his manager and said he wanted to make our trip special. We tried to give him a $20 tip afterwards, however he could not accept it, but was very appreciative of the offer.
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Old 04-15-2013, 10:29 AM   #21
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I stayed at GF concierge and I learned there are two ways to 'tip' a desk CM/Concierge CM.

1. A letter of thanks/appreciation to management for outstanding service goes very far.

2. You can not give them cash, however, if you were to buy them something like a tin of cookies, bottle of wine, etc, they don't have to refuse that because it's not money.
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Old 04-15-2013, 10:33 AM   #22
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Originally Posted by Carlyzmom View Post
Yes, but if a CM was particulary helpful, you can't give them a tip? After the fact, I mean. I often tip folks (outside of Disney) that are helpful and cheerful and may not necessarily be in a "tipped" position.
However, Disney is very different. A few years ago, while my friend was with me, her mom passed and she had to leave suddenly. Several people jumped in to help out of various non-tipping positions and all stated they could not accept a tip, when she offered to do so.
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Old 04-15-2013, 11:11 AM   #23
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While I'm certain the CM's could use $20, WDW rooms run what $1,500 to $4,000 a week and up? Word would quickly spread and the $20 would become $40, then $60, then $100 etc.

EX BWI is about $100 per night ($700/wk) more for BW View over standard.

Pretty sure Disney wouldn't want a CM giving $700 away for $20.
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Old 04-15-2013, 11:42 AM   #24
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Quote:
Originally Posted by Carlyzmom View Post
Yes, but if a CM was particulary helpful, you can't give them a tip? After the fact, I mean. I often tip folks (outside of Disney) that are helpful and cheerful and may not necessarily be in a "tipped" position.
Front desk CMs are not supposed to accept tips. Neither are non-tipped employees like bus drivers or character performers. Can't speak to what will happen if they are caught keeping offered tips, but they are not supposed to accept them.
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Old 04-15-2013, 11:49 AM   #25
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Like I said, I would NEVER try this personally, just wondering if it had ever crossed anyone's mind.
Nope.
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Old 04-15-2013, 12:43 PM   #26
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Originally Posted by Carlyzmom View Post
You fold up a $20 and put it in between your photo ID and credit card and hand it to the person checking you in the hotel - while asking them if there are any complimentary upgrades available. They take the tip, and many times give you a better room than what you paid for. Not sure it if would work here at Disney because most rooms are already booked. In Vegas there are probably many more empty rooms for them to work with. I dunno.
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Like I said, I don't think I could do it myself, just wondering if anyone had tried it. I doubt they would be terminated though. Or else the bell guys would get fired every single day.
Oh, they will be terminated. They are not allowed to accept anything like that. And sure, you tip Bell Services. They are considered, by Disney, to be a tippable position. As are servers in restaurants, bus drivers for Mears/DME, boat captains. Not sure about tour guides...does anyone know??? Housekeeping is not considered to be a tippable position either, but guests keep doing it, and housekeepers will take the tip since no one is the wiser (I imagine anyway). But there are actually housekeepers out there that will leave that money sitting, untouched.

So, while slipping a $20 with your ID may get you a better room in other places, it doesn't work at WDW. Pay for the level room you want. Sure, you may get a little magic and be upgraded, but it won't be because you slipped a CM a twenty!!!
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Old 04-15-2013, 01:00 PM   #27
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So, while slipping a $20 with your ID may get you a better room in other places, it doesn't work at WDW. Pay for the level room you want. Sure, you may get a little magic and be upgraded, but it won't be because you slipped a CM a twenty!!!
Yep, that's exactly what I did! I was just curious in posing the question. I've never heard of anyone doing this anywhere other than Vegas. Looks like I was correct.
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Old 04-15-2013, 03:42 PM   #28
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Like I said, I would NEVER try this personally, just wondering if it had ever crossed anyone's mind.
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Old 04-15-2013, 03:47 PM   #29
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I would NEVER even think to do this at Disney!! I feel like the CMs would be offended. It just seems like a tacky thing to do

Is this an expected/regular thing in Vegas? I've only been once and it never crossed my mind to do this. Turns out I got a massive upgrade anyways without even asking. I'm going again this summer, but I'm staying at the non-casino Four Seasons. I'd be too embarrassed to even attempt a bribe!
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Old 04-15-2013, 04:04 PM   #30
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Quote:
Originally Posted by Carlyzmom
Like I said, I would NEVER try this personally, just wondering if it had ever crossed anyone's mind.
To answer your question, I have seen this topic brought up before but I haven't seen anyone reply that they actually tried it.
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