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Old 04-04-2013, 02:28 PM   #31
CuteAsMinnie
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Originally Posted by PrincessV View Post
Please, please, PLEASE email this to Disney! They need to know that they're alienating customers and potential customers.


I do have the MDE app on my iPhone... it's useless.
wdw.guest.communications@disneyworld.com
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Old 04-04-2013, 02:51 PM   #32
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Outstanding idea at this point!
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Old 04-04-2013, 03:23 PM   #33
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Are the people that logged on to the AP site first, THEN upgraded to RFID tickets able to still navagate the AP website?

Going in 2 weeks and wonder if I should log on one night before updating?
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Old 04-04-2013, 05:34 PM   #34
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Originally Posted by UNCFanatik View Post
It is truly amazing that people with ZERO knowledge of what is going on behind the scenes with Disney IT, can make such definitive statements. Is it a coincidence that many of these same people that constantly criticize Disney IT are also among the most ardent opponents of the proposed FP+ system?
Of course it isn't - some of us are opponents of the FP+ system BECAUSE of the track record of Disney IT. And I don't care about "behind the scenes" factors - in this day and age a company's internet presence is a significant part of the overall brand and Disney does not seem to be managing that very well at all.

I'm a huge technophile and love the potential in RFID technology at Disney, but I'm skeptical at best about the FP+ system because nothing in my many years of experience as a user of Disney's website and more recently their apps gives me any reason to believe they can pull off something so ambitious.
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Old 04-04-2013, 09:14 PM   #35
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We went to our VERY local, tiny little mom and pop drop-in kid's play center today. They had a cute little program that projected different games on the floor for kids to play. It had their name and logo on it.

It reminded me of the old Imagination area in Epcot. My kids used to love it and spend hours there. Nothing works now. It's deserted, and with good reason.

Disney can't come up with anything as good as our mom-and-pop outfit? What's wrong with the imagineers, their IT and everything else technically related at Disney?

I've given up trying to get the apps to work. I count it as a good day when I can find my dining reservations. And I'm not planning on converting our APS now.
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Old 04-04-2013, 10:19 PM   #36
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It was colloquialism to call it a simple task. But I work in media and we would NEVER roll out something on our Web site if we knew an entire segment of the population couldn't access it. Disney seemingly keeps putting the cart before the horse when it comes to the system rollout. If the entire system is based on the Web site, then make sure the new Web site is functional before launching it to the general public. If you're going to send your passholders e-mails encouraging them to convert their passes to RFID don't follow it up with "oh by the way, you can't access the passholder site with your new pass."

I'm sure you'll be right back to argue against me on this point, but I believe (as do many others in the passholder communities on social media) Disney dropped the ball on this.
Honestly, I'm not the least bit concerned about the current AP RFID issue for the simple reason that those RFID passes are not the final product. They are simple a stopgap to allow AP holders to access the faster RFID gates until the MM+ rollout is ready.

Last edited by dadddio; 04-04-2013 at 10:38 PM.
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Old 04-04-2013, 10:20 PM   #37
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I go to WDW about once every 10 years.
I thinks this qualifies as a reason to stay out of any thread that has anything to do with FP+ going forward. Just sayin'.
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Old 04-04-2013, 10:26 PM   #38
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Honestly, I'm not the least bit concerned about the current AP RFID issue for the simple reason that those rid passes Are not the final product. They are simple a stopgap to allow AP holders to access the faster RFID gates until the MM+ rollout is ready.
Daddio...what percentage, of your nearly 1,000 posts, are on something other than FP+ or RFID on this board? Do you work for Disney or something?

Edit: you are now 2 posts over 1,000 since I posted. I must have missed a thread.
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Old 04-04-2013, 10:26 PM   #39
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Egads.

YES!!! I work in marketing/PR and nearly everything I do is electronic - websites, bulk email, social media, etc. Never do we roll out something new and big without attempting to "break" it in every possible first. By the time it reaches the public, there should be very few glitches and they should be the types that no one ever thought of. Seriously, no one at Disney IT thought passholders might want to continue booking online?! Amazing.
The big thing that is going to be rolled out is MM+. The AP RFID passes are not that big thing. They are but a stopgap until the big thing happens.

So there was apparently a choice: Inconvenience AP holders longer by making them wait in a slow line or temporarily lose access to the AP website. These guests can still make their reservations easy enough by calling the given number and now they can enter the parks quickly. It seems that the correct decision was made.
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Old 04-04-2013, 10:31 PM   #40
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Ya think???? Will never figure why they did not wait for perfection.
That's a pretty easy question to answer. AP holders were leaved that they had to wait in a slow line to enter the parks. That was clearly shown in the many posts about it.
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Old 04-04-2013, 10:40 PM   #41
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Daddio...what percentage, of your nearly 1,000 posts, are on something other than FP+ or RFID on this board? Do you work for Disney or something?

Edit: you are now 2 posts over 1,000 since I posted. I must have missed a thread.
I don't see how my post count has anything to do with the topic of this thread. We are all free to post to any thread of our choosing as long as we abide by the board rules.
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Old 04-04-2013, 10:43 PM   #42
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I don't see how my post count has anything to do with the topic of this thread. We are all free to post to any thread of our choosing as long as we abide by the board rules.
OK...well it's not that tough to figure out...unless of course Disney IT is in charge of it.
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Old 04-04-2013, 10:44 PM   #43
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Just an observation: When people criticize Disney IT, I am certain to see replies of how great Disney is (which they are) and how difficult it must really be (which it is) and how people take the wonderful world of Disney for granted (which we all sometimes do) ... but I notice that no one ever really replies that Disney IT is great.

I have worked in IT (and now digital marketing) my whole career so the fundamentals related to these concepts are not foreign to me either. Curious though … does anyone know if Disney outsources their IT development or if it is internal?
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Old 04-04-2013, 10:51 PM   #44
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I've worked for a number of companies over the years. I don't think that I've ever thought 'Our IT is great!' I suppose that it's possible that I've simply worked for a bunch of company's with lousy IT departments. However, I suspect the real answer is that IT departments don't get much love. They are either screwing up or completely ignored.
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Old 04-04-2013, 10:59 PM   #45
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OK...well it's not that tough to figure out...unless of course Disney IT is in charge of it.
I'm not sure what you are trying to figure out. Since you are apparently very interested in my posts, you will note that the bulk of my MM+ posts are that we should wait and see how it is rolled out rather than feed into the doom and gloom speculation.
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