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Old 03-28-2013, 12:00 AM   #1
disneymath
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Any other Canadians (still) having MDE Issues?

So frustrating ... Went through getting my Dvc account linked to my "regular" disney account (even though both already had same username email and password) and now when I log into disneyworld.com and check on my profile, there is NO info ... Not even my name! It also won't let me upgrade my profile. It seems like my computer is still getting the old Disney site.

Tried logging in to MDE app on my ipad and iphone today ... Worked fine, my profile even had my name, email and cell number ... However no address and when I tried to input it, it told me it was incorrect! So weird.

I've tried calling DVC IT, but apparently they can't help as the issue is not with dvcmember.com ... Nor can they transfer me to the general disney website support people. They did give me a number I could call, and pay long distance charges on, but I'm leaving that as a last resort. I tried the contact email feature last week, but haven't heard anything back.

I might just need to break down and call since my 180 days is approaching quickly and I want to be able to book some ADRs ... Though it might just be safer to do those over the phone.

Ok, vent over. At least my DVC account seems fine. If anyone has any helpful suggestions, please share them!
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Old 03-28-2013, 05:25 AM   #2
Nagle
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We can't even log into our DVC account now. We have made one phone call so far and not fixed yet.
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Old 03-28-2013, 07:53 AM   #3
keaster
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Yes any computer I have tried I get the old disney site, not the one with the "My Disney Experience" tab. It definitely sounds like Canadian IP addressess are not able to access the new site, which to me is ridiculous.

Others have recommended downloading a program called "Tunnelbear" which apparently fools your computer into thinking you have a U.S. based IP address and then you can get the new site.

I have not done this as I don't like adding on programs to my computer and I'm sticking to my guns that Disney IT should get its act together and make it work for us without these stupid work arounds

I do have the My Disney Experience app on my iphone which seems to work but I haven't tried out too much with it.
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Old 03-28-2013, 11:19 AM   #4
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very strange all my DVC reservations are linked and I see my dining reservations -- I am in Canada...

now in saying that the new website has been a major pain in the you know what since it was implemented!
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Old 03-28-2013, 08:49 PM   #5
disneymath
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Quote:
Originally Posted by keaster View Post
Yes any computer I have tried I get the old disney site, not the one with the "My Disney Experience" tab. It definitely sounds like Canadian IP addressess are not able to access the new site, which to me is ridiculous.

Others have recommended downloading a program called "Tunnelbear" which apparently fools your computer into thinking you have a U.S. based IP address and then you can get the new site.

I have not done this as I don't like adding on programs to my computer and I'm sticking to my guns that Disney IT should get its act together and make it work for us without these stupid work arounds

I do have the My Disney Experience app on my iphone which seems to work but I haven't tried out too much with it.
I'm with you on not installing work around software ... Especially to gain access to a website that hosts all kind of personal info (financial or otherwise). I really do hope Disney IT fixes these issues soon. Just noticed my MDE app has an update available ... Off to check that out.
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Old 03-29-2013, 05:12 PM   #6
keaster
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I emailed Disney tech support yesterday about not being able to access the site in Canada, here was the response:

Thank you for contacting the Walt Disney World® Resort.

Regrettably, the transition is taking longer than we anticipated. We appreciate your continued patience as we work to bring you more exciting tools and options than ever before.

If you have questions or need further assistance, feel free to contact us.
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Old 03-29-2013, 05:31 PM   #7
disneymath
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Quote:
Originally Posted by keaster View Post
I emailed Disney tech support yesterday about not being able to access the site in Canada, here was the response:

Thank you for contacting the Walt Disney World® Resort.

Regrettably, the transition is taking longer than we anticipated. We appreciate your continued patience as we work to bring you more exciting tools and options than ever before.

If you have questions or need further assistance, feel free to contact us.
The MDE app update didn't help my issue either ... And so it continues.

Did you have a tech support email address or did you just use the online form? If you have an actual email, would you mind sharing it with me? Thanks.
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DCL & ABD Alaskan Wonders Aug 2011, BLT (1st Trip Home) Dec 2011/Jan 2012, OKW Aug 2012, BLT (first MNSSHP) Oct 2013, DLH/VGC (first visit to CA) Aug 2014


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Old 03-29-2013, 05:37 PM   #8
keaster
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Quote:
Originally Posted by disneymath View Post
The MDE app update didn't help my issue either ... And so it continues.

Did you have a tech support email address or did you just use the online form? If you have an actual email, would you mind sharing it with me? Thanks.
I just emailed them through the disneyworld website online form under "contact us".
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Bahamas Wonder - September 2009
Mediterranean Magic - May 2010
Mexico Wonder - March 2011
Bahamas Dream - July 2011
Caribbean Fantasy - March 2013


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Old 03-30-2013, 06:59 PM   #9
disneymath
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Quote:
Originally Posted by keaster View Post

I just emailed them through the disneyworld website online form under "contact us".
Gonna try that route one more time ... Maybe I'll have better luck using my iPad to do it.
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Old 03-31-2013, 12:04 PM   #10
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I'm frustrated with the whole thing. Both the website and the app will keep me logged in, but keeps dropping my reservation. The website lists all guests; the app does not.

Is the website supposed to have a "my disney experience" tab? If so, I'm not getting that.
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Old 03-31-2013, 12:34 PM   #11
disneymath
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Quote:
Originally Posted by Lizziejane View Post
I'm frustrated with the whole thing. Both the website and the app will keep me logged in, but keeps dropping my reservation. The website lists all guests; the app does not.

Is the website supposed to have a "my disney experience" tab? If so, I'm not getting that.
Apparently those of us in Canada can only get the MDE tab on the website if we install third party software that tricks the Disney World site into thinking we have a US IP computer address. I'm not prepared to go that route.

At this point all I really want is for the "old" site (that i can access and login to from my home computer) and the MDE app for Apple devices to accept/keep my profile info ... the Canadian address seems to be the issue with the app while everything, including my name, seems to be an issue on the website.
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DCL & ABD Alaskan Wonders Aug 2011, BLT (1st Trip Home) Dec 2011/Jan 2012, OKW Aug 2012, BLT (first MNSSHP) Oct 2013, DLH/VGC (first visit to CA) Aug 2014


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Old 03-31-2013, 01:54 PM   #12
Ima Disnewby
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while i'm not happy you're all experiencing this too, i'm happy to know i'm not the only one! i was starting to think i was doing something wrong, especially with the app which really seems to be giving me issues
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Old 03-31-2013, 10:15 PM   #13
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We eventually had to go the "IP spoof" route to to do our online check-in. Very frustrating that Disney can't seem to make their website work for non-US visitors, and quite frankly unacceptable in this day and age for a company with their resources!
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Old 04-01-2013, 09:39 PM   #14
Sue M
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I just went to the Wdw website on my iPad, and I'm getting the new website with MDE.
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Old 04-01-2013, 10:12 PM   #15
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I had issues yesterday...but today everything is fine.....maybe they fixed ir. Have logged in on both computer and phone
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