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Old 03-06-2013, 08:18 PM   #1
mkmommy
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Pearson Airport info

Sitting in Terminal 1 right now, new Custom procedure: you are only allowed to enter the Custom line up when your flight is called, about 1 hour before departure. Before that you have to wait in Q lounge.

Took over an hour for us to make it through Customs and Security, so do not count on time to eat or shop once clearing customs. Luckily our flight was late arriving, but lots of stressed out people.

can't imagine what it will be like on Friday morning .

First time flying from YYZ at Spring Break and it will be last time.
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Old 03-08-2013, 07:22 AM   #2
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OMG thanks for letting me know we fly Sunday hope its not as bad. This is our 1st time going away for March Break (well for dance competition) anyways thanks for the heads up
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Old 03-08-2013, 08:22 AM   #3
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We do not fly until May, out of Calgary, I have no idea what a mess things will be in by that time, or if we will even have U.S Customs in our major airports by then, but it should be interesting to see what March and April come with many people travelling for Spring Break.

This may very well discourage many from travelling to the U.S. if you have to wait in even longer lines that are the norm now and deal with customs staff that are likely being pushed to the brink.
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Old 03-08-2013, 09:54 AM   #4
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Yikes! I wonder why they would change that. What happens when they call the plane and then they don't get the people through in time?? Sounds like a big mess. I hope they change it by April!
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Old 03-08-2013, 10:16 AM   #5
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Oh man! That would drive me crazy. I am one of those insane people who get to the airport as early as possible so I can get through security and customs. I'm a bundle of nerves and excited energy until then.
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Old 03-08-2013, 10:34 AM   #6
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Bummer. We're connecting there on Saturday.

I knew there was a reason that I vowed, years ago, never to fly through Pearson to the U.S. again. But alas, I was tempted by good flight times/prices, and I fell...

Oh well. Good thing there's a vacation waiting on the other side of that miserable airport ordeal!

Hope your flight is awesome and your vacation ditto. Thanks for letting us know!
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Old 03-11-2013, 09:35 AM   #7
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It looks like this is a new procedure for peak times only. Pearson's website says "Once you have checked in, proceed to US Customs hall. During peak travel hours, you may be directed to a lounge area to ensure your comfort."

It lists peak hours as 7am-9:30am and 3pm-8pm daily, with peak seasons being winter holiday, March break and summer.

There is also a special notice for those traveling to the US regarding the budget cuts which basically reiterates the above, but adds "please arrive two hours before your departure time. During periods of congestion in the US Customs hall, you may be requested to proceed to a designated waiting area before proceeding through the US Customs pre clearance process. During these times, passengers will be called into the US Customs hall in a coordinated manner based on departure times. This is done in order to ensure all guests are able to get to their flight on time."
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Old 03-11-2013, 01:47 PM   #8
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Nexus card was the best thing we ever did, fast throughput past customs, works brilliantly every time. Well worth the $.
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Old 03-11-2013, 02:36 PM   #9
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Quote:
Originally Posted by Inga View Post
Nexus card was the best thing we ever did, fast throughput past customs, works brilliantly every time. Well worth the $.
Thanks. I'm glad to see that Nexus is still available even during these peak times...Now if I can only align my eyes up properly with that machine within 15 tries!
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Old 03-11-2013, 03:32 PM   #10
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Quote:
Originally Posted by ixmnrs View Post
Thanks. I'm glad to see that Nexus is still available even during these peak times...Now if I can only align my eyes up properly with that machine within 15 tries!
You may no longer need to worry about lining up your eyes. I went through Toronto last month and Global Entry machines were being used so it was fingerprints instead of the Nexus eye scan.
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Old 03-11-2013, 03:44 PM   #11
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I actually wish they would introduce such a system in Calgary for peak times, now mind you I try to never fly during peak times - we leave on a Wed evening in May - but still you never know with the cut backs - but yes, I'd rather wait in a lounge for over an hour or two then stand in a line - especially with kids!!
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Old 03-11-2013, 05:16 PM   #12
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Thumbs up

Quote:
Originally Posted by Disney Daniel View Post
You may no longer need to worry about lining up your eyes. I went through Toronto last month and Global Entry machines were being used so it was fingerprints instead of the Nexus eye scan.
Ohhh, even better! Thanks. Haven't travelled since July last year and it was still the eye scan.
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Old 03-15-2013, 12:32 AM   #13
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We fly this past Sunday evening and it was hell in terminal 1 (heard
From friends who fly same time as us from terminal 3 and no issues)
Anyways out flight to Orlando was at 8:55pm well we weren't allowed out of waiting area til 8:45pm to go to customs so it was a running game and thank god we made the flight yup fun with 4 kids. So not 1hr before for us as well others who's flights to new York had fina call at 8:30pm and people where just allowed to leave to start going to customs. Horrible Horrible. Pearson International and Air Canads will be having a lot and I mean ALOT of letters as people were furious
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Old 03-16-2013, 07:49 PM   #14
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Must have been a T1 issue, we arrived at T3 on Mar 9 at 730 for a 1000 AM flight. Took only 50 mins to checkin, pass security and US customs.
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Old 03-18-2013, 03:03 PM   #15
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Quote:
Originally Posted by myasmum View Post
We fly this past Sunday evening and it was hell in terminal 1 (heard
From friends who fly same time as us from terminal 3 and no issues)
Anyways out flight to Orlando was at 8:55pm well we weren't allowed out of waiting area til 8:45pm to go to customs so it was a running game and thank god we made the flight yup fun with 4 kids. So not 1hr before for us as well others who's flights to new York had fina call at 8:30pm and people where just allowed to leave to start going to customs. Horrible Horrible. Pearson International and Air Canads will be having a lot and I mean ALOT of letters as people were furious
Is this not a problem because of the United States cutting back rather than an Air Canada problem? I guess I'm wondering if we didn't clear immigration here in Toronto, would we be faced with a huge line on the other end when we arrived. Clearing immigration in Toronto has always been a nice bonus when arriving in the U.S. and not having to worry about anything but heading to the baggage carousels.
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