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Old 03-03-2013, 01:57 PM   #31
TLSnell1981

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Originally Posted by lost*in*cyberspace View Post
No. Having assigned seats doesn't prevent you from being bumped.

What's the point of this thread? Airlines overbook, people get bumped. It happens every day; what's the big deal?
Yeah, a change can affect numerous schedules, not just mine. So, it's a big deal to me. I'm not booking a flight, just hoping to arrive the same day.
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Old 03-03-2013, 02:21 PM   #32
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Again, all your ticket assures is passage between point A and point B on the scheduled date (with Force Majeur exceptions). Stuff happens. You might want to read your intended airline's Contract of Carriage every time before you buy airfare.
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Old 03-03-2013, 02:54 PM   #33
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Originally Posted by kaytieeldr View Post
Again, all your ticket assures is passage between point A and point B on the scheduled date (with Force Majeur exceptions). Stuff happens. You might want to read your intended airline's Contract of Carriage every time before you buy airfare.
I understand, but I've NEVER had an airline, force me to eat THEIR mistake. This isn't a schedule change or flight cancellation.
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Old 03-03-2013, 03:40 PM   #34
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I was surprised they wouldn't move along to ask other travelers first before forcing me into changing, but I am glad they let me know this far in advance rather than at the airport.
Why would they move along to other travelers? I would think the fact you're flying on points would move you to the top of the list for "involuntary" bumping. Why bump a paying passenger?

This is a free flight for you (points only), you're still getting the flight AND $200 credit to a future flight, right? I understand being slightly upset, but I'd rather find out a month ahead of time than at the airport.

And yes, a 90 minute wait for your friend isn't the best, but not terrible.
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Old 03-03-2013, 03:41 PM   #35
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I understand, but I've NEVER had an airline, force me to eat THEIR mistake. This isn't a schedule change or flight cancellation.
So you want them to force someone else to eat their mistake? I just don't get what you (reasonably) expect the airline to do.
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Old 03-03-2013, 03:45 PM   #36
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DOT requires that the airline provide a written statement describing the rights of the bumped passenger which includes an explanation for how the carrier decides who gets on an oversold flight.

This is a protection guaranteed by the federal government that supersedes any contract the traveler enters with an airline.

Based on the information provided in this thread, it appears Southwest did not meet the federal requirement. I would advise the OP to call back and insist on either being placed back on their originally booked flight or the full cash penalty to which they are entitled.
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Old 03-03-2013, 03:51 PM   #37
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So you want them to force someone else to eat their mistake? I just don't get what you (reasonably) expect the airline to do.
For me it's not about forcing someone to eat the mistake. My issue is that it appears DOT regulations for denied boarding compensation were not followed. The original booked flight still exists, and Southwest apparently did not meet the federal regulations in denying boarding.
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Old 03-03-2013, 04:15 PM   #38
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Quote:
Originally Posted by Paging Tom Morrow
For me it's not about forcing someone to eat the mistake. My issue is that it appears DOT regulations for denied boarding compensation were not followed. The original booked flight still exists, and Southwest apparently did not meet the federal regulations in denying boarding.
We don't know that yet. Neither does the OP. The flight isn't for a month and a half or so. The written explanation can easily come in the mail, possibly with the voucher.

There's no denied boarding here, for that matter. Can't be. We're talking about an April flight.

Last edited by kaytieeldr; 03-03-2013 at 04:21 PM.
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Old 03-03-2013, 04:23 PM   #39
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I understand, but I've NEVER had an airline, force me to eat THEIR mistake. This isn't a schedule change or flight cancellation.
What would your solution be in this situation? Bump someone else from the flight?
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Old 03-03-2013, 07:15 PM   #40
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Originally Posted by sam_gordon View Post
Why would they move along to other travelers? I would think the fact you're flying on points would move you to the top of the list for "involuntary" bumping. Why bump a paying passenger?

This is a free flight for you (points only), you're still getting the flight AND $200 credit to a future flight, right? I understand being slightly upset, but I'd rather find out a month ahead of time than at the airport.

And yes, a 90 minute wait for your friend isn't the best, but not terrible.
I suggested they ask someone else, as they weren't offering a convenient option for me. Plenty of people would be very happy with the offer, why not ask? Normally I would be jumping for joy, but since BFF is the one who is mostly affected by having to sit around and wait, I would have preferred not to switch.

I normally find southwest to be very customer friendly, this was just a surprise that they weren't willing to attempt to keep me on the flight when I said I didn't want to switch and explained the reason for not wanting to switch.
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Old 03-03-2013, 07:27 PM   #41
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What flight did that boot you off of?
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Old 03-03-2013, 07:34 PM   #42
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Originally Posted by kaytieeldr View Post
There's no denied boarding here, for that matter. Can't be. We're talking about an April flight.
§ 250.2a
Policy regarding denied boarding.
In the event of an oversold flight, every carrier shall ensure that the smallest practicable number of persons holding confirmed reserved space on that flight are denied boarding involuntarily.


§ 250.2b
Carriers to request volunteers for denied boarding.

(a) In the event of an oversold flight, every carrier shall request volunteers for denied boarding before using any other boarding priority. A “volunteer” is a person who responds to the carrier's request for volunteers and who willingly accepts the carriers' offer of compensation, in any amount, in exchange for relinquishing the confirmed reserved space. Any other passenger denied boarding is considered for purposes of this part to have been denied boarding involuntarily, even if that passenger accepts the denied boarding compensation.


The DOT regulations as shown above seem to make it clear that Southwest has an obligation to request volunteers before forcing people to change flights. For some reason, there seems to be a misconception that the customer protections offered within these rules do not extend beyond the immediate boarding process. These regulations make no mention of any time frame.
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Old 03-03-2013, 07:37 PM   #43
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OP - it is appreciated to receive the information as to the the issue you had. It's perfectly understandable to be disappointed. glitches are expected but nobody wants it to happen to them.

I suggested you call SWA again and voice your displeasure...did you?

curious about two other things if you'd like to share:

1) did you go the AT site to see if the original flight is still available to book direct?

2) did you take a look at the other flights that day to see if any worked better for you? even if they are more expensive 'point's wise', they would likely accommodate you with a switch.
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Old 03-03-2013, 08:03 PM   #44
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I understand, but I've NEVER had an airline, force me to eat THEIR mistake. This isn't a schedule change or flight cancellation.


You must not fly very often. Airlines overbook every day. They give away your assigned seats. They cancel and reschedule flights. They misdirect luggage. They have mechanical problems. Yes, it's annoying, but stuff happens, especially with an airline merger. So much complaining about a minor issue!
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Old 03-03-2013, 08:25 PM   #45
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I suggested they ask someone else, as they weren't offering a convenient option for me. Plenty of people would be very happy with the offer, why not ask? Normally I would be jumping for joy, but since BFF is the one who is mostly affected by having to sit around and wait, I would have preferred not to switch.

I normally find southwest to be very customer friendly, this was just a surprise that they weren't willing to attempt to keep me on the flight when I said I didn't want to switch and explained the reason for not wanting to switch.
YOu could also try to call SW and see if they will contact BFF's airline to change the flight airlines usually have relationships with each other and try to help in situations such as weather and what not they may be able to get her airline to wave the fee.
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