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Old 03-02-2013, 07:15 PM   #1
lurkernj
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Southwest booted me off my flight!

Last Saturday I was ecstatic to see I could book AirTran on southwest.com with points while looking for my April flights. I got a nice flight leaving Orlando at 7p for just 7680 points. Today they called me to say that flight shouldn't have been offered as it was full and asked me to move to the 9p flight, and they'd give me a $200 certificate for a future flight. I asked if they could keep me on the flight and make the offer to someone else since BFF and I are flying in on different flights landing 30 min apart. She said no they couldn't do that and she booked me on the later flight

Just some inconvenient growing pains, but I guess I can start planning another trip with my $200
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Last edited by lurkernj; 03-02-2013 at 07:36 PM.
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Old 03-02-2013, 07:39 PM   #2
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It's only a two hour difference so it won't be so bad. Enjoy the credit!!
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Old 03-02-2013, 07:56 PM   #3
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It's only a two hour difference so it won't be so bad. Enjoy the credit!!
Huh? I find the situation totally unacceptable!!
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Old 03-02-2013, 07:58 PM   #4
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Huh? I find the situation totally unacceptable!!
I agree it shouldn't have happened. But what could SW do? Hope for a no-show? I wouldnt like it, but $200 would help mitigate my frustration.
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Old 03-02-2013, 08:01 PM   #5
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Huh? I find the situation totally unacceptable!!
Sometimes you have to make lemonade out of lemons. There is nothing the OP can do to change it so......therefore.....lemonade!
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Old 03-02-2013, 08:03 PM   #6
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Sometimes you have to make lemonade out of lemons. There is nothing the OP can do to change it so......therefore.....lemonade!
lol...hate that expression....but agree.
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Old 03-02-2013, 08:05 PM   #7
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Sometimes you have to make lemonade out of lemons. There is nothing the OP can do to change it so......therefore.....lemonade!
I agree/ If the flight is full, it's full. There is not much else they can do about it.
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Old 03-02-2013, 08:06 PM   #8
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Only $200 for an involuntary bump? That doesn't see nearly enough to me.
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Old 03-02-2013, 08:14 PM   #9
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only $200 for an involuntary bump? That doesn't see nearly enough to me.
ita
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Old 03-02-2013, 08:16 PM   #10
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I wouldn't have cared at all, except now BFF will be waiting in the airport for 1.5 hrs for me so we can drive the hour and fifteen minutes home together. She's flying us air and can't change her flight without a fee. She said shed make sure she had something to read

I was ok with the $200 since it happened over the phone and not at the airport.

They said they were calling a lot of people so its not just a matter of one seat.
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My Sept 2012 actual trip report
All the makings of a Disaster

Split stay: Pop (solo), Yacht Club Sept 28-Oct 5 DH/me
Art of Animation - April 2013 BFF trip
Port Orleans Resort - Sept 23-30, 2012 (Group trip)
Port Orleans Resort - Dec 10-15, 2010 (BFF trip)
POP Century - Sept 12-18, 2009 (Me and DS11)
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Old 03-02-2013, 08:21 PM   #11
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Only $200 for an involuntary bump? That doesn't see nearly enough to me.
i'd have requested to speak to a supervisor, have a feeling they'd up the ante.

OP at the very least you likely could request to be placed on any AT or SWA flight that would work better as to arrival time.
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Old 03-02-2013, 08:29 PM   #12
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I've heard SW overbooks all the flights it can, because of no shows.
I use to watch the TV Airline and they overbooked all the time. That's what made the show so funny.
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Old 03-02-2013, 08:39 PM   #13
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I've heard SW overbooks all the flights it can, because of no shows.
I use to watch the TV Airline and they overbooked all the time. That's what made the show so funny.
I worked for a major airline several years ago (not SWA) and at that time, we were told that most flights are oversold to a degree. They kept statistics that told the percentages of no shows on certain flights, and booked accordingly. If what we were told is accurate, they were pretty good at predicting, as I only remember a few instances of offering up credits for passengers to take later flights. The one thing that is strange to me is that they called OP before the trip to do this. Sounds more like a computer glitch than an intentional oversell, as they wouldn't know how many would "no show" until the flight was ready to depart.

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Old 03-02-2013, 08:45 PM   #14
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This isn't the normal involuntary "bump" situation - that happens at the time of the flight (at the gate). Also probably why they wouldn't make the offer to someone else (as the OP requested) - it was a specific issue with the OP's ticket.

Not saying that I wouldn't have been annoyed or asked for a supervisor, just saying it isn't really an IDB.

OP - is your friend on SW? If so, I'd try seeing if they'd let her move to a later flight (so closer to your arrival time).
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Old 03-02-2013, 10:50 PM   #15
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Quote:
Originally Posted by lurkernj View Post
Last Saturday I was ecstatic to see I could book AirTran on southwest.com with points while looking for my April flights. I got a nice flight leaving Orlando at 7p for just 7680 points. Today they called me to say that flight shouldn't have been offered as it was full and asked me to move to the 9p flight, and they'd give me a $200 certificate for a future flight. I asked if they could keep me on the flight and make the offer to someone else since BFF and I are flying in on different flights landing 30 min apart. She said no they couldn't do that and she booked me on the later flight

Just some inconvenient growing pains, but I guess I can start planning another trip with my $200
If you already have a confirmed reservation then they do not have the right to switch you to a different flight while the original flight still exists and any necessary connections are still legal. Hopefully you printscreened * your original reservations.

Normally I consider a later flight home to be more desirable. If you would rather keep the $200. voucher then double check what your confirmation looks like now.

By the way how do you get the voucher and how do you prove that the voucher was offered? I would ask for something by email to confirm this and if that did not appear in a day or two, then call the airline back.

* Requires more than pressing the PrtScn button.
'
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