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Old 03-01-2013, 06:09 PM   #1
FJS961
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My first disappointment ...

I am so used to and accustomed to DCL and they way they do things. We are just under 45 days before our NCL sailing and was alerted to ability to book specialty dining. One thing I don't like already is that if you book any excursions or up charge specialty dining online, you get charged on your credit card NOW at time of booking it. So used to DCL account being settled at end of cruise. Another wrinkle in this is that we have a $400 onboard credit (for booking a suite >9 months in advance) and any of the online bookings made prior to boarding (excursion / dining) are excluded from onboard credit use ... bummer.

I have had bronchitis / laryngitis over the last couple days and in no mood to talk to a NCL rep on phone but I have been sending emails to their concierge team ... totally unimpressed so fa with the sterile responses and tone ... just didn't get any sense of concierge jumping in offering any help.
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Old 03-01-2013, 06:52 PM   #2
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I didn't ave today for my excursions up front but I'm from Canada.
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Old 03-01-2013, 07:47 PM   #3
FJS961
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just a little frustrated. The DIS is so much more active and useful. Maybe because it is more like a closer knit community. Trying to find stuff or interact on a meet thread over on cruise critic just ain't the same ...
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Old 03-01-2013, 08:42 PM   #4
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We just did a NCL cruise over NYE after many DCL. Can't compare the customer service between the two. And yes, we were charged at time of reservation for our specialty dining.
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Old 03-01-2013, 09:57 PM   #5
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Originally Posted by FJS961 View Post

I am so used to and accustomed to DCL and they way they do things. . .
I can't wait to read your trip report.

Woody
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Old 03-01-2013, 10:23 PM   #6
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I can't wait to read your trip report.

Woody
I can tell you from my experience, she will not like the service, but she will have fun as there is a lot going on.

All I can say is make the best of it, Disney is a little boring sometimes, on NCL, Carnival and RCCL, there is much more going on.
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Old 03-02-2013, 12:33 AM   #7
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We did an NCL cruise to alaska a few years ago and thought the upgrade fee dining was just not worth it. Expensive, the food wasn't that great and it was time consuming. while service wasn't bad - it just didn't measure up to disney.
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Old 03-02-2013, 01:14 AM   #8
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We did an NCL cruise a couple years ago and the only reason i would consider gong back with, is the private island.........it was def, the only thing better than DCL.
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Old 03-02-2013, 06:37 AM   #9
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We are going over Christmas on NCl. I was kind of worried. We have a very active cruise meet. There are plans for meet, Christmas gift exchange, slot tournaments, cabin crawl, etc.

We have booked one excursion through the ship, but the rest on our own. All the private excursions required deposits.

We had to pay in advance but it is like that on a lot of lines not just NCL. I think that DCL is the exception.


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Old 03-02-2013, 07:30 AM   #10
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There are sometime posts on here about people being not-so-happy with Disneys shore side suite service as well.
Dont you get your own pool when you are in the suites on NCL?
I would love to be able to sail in a suite- go and have a fun time!
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Old 03-02-2013, 10:08 AM   #11
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There are sometime posts on here about people being not-so-happy with Disneys shore side suite service as well.
Dont you get your own pool when you are in the suites on NCL?
I would love to be able to sail in a suite- go and have a fun time!
Disneys shoreside concierge service is pretty good IMHO. They have been proactive with an email, even a phone call, asking us if there is anything they can do for us. Emails returned promptly. Some CM were more enthusiastic and helpful than others but thats expected. It honestly didn't matter too much because the concierge staff I have been fortunate enough to deal with once onboard, especially the Fantasy over the summer, were amazing.

We have 2 BR family suites booked on Pride of America in April and on Breakaway in July. In the first case, no real special concierge amenities. We plan on spending as much time OFF the ship as possible on the Hawaiian islands. I even plan on eating 2 dinners off the ship: one at a luau on Maui and another during the overnight on Kauai.

I am really curious to sail the Breakaway and compare the Haven to Dream class concierge. That cruise for us will equally be about experiencing a new ship and spending 3 days docked in Bermuda
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Old 03-02-2013, 10:34 AM   #12
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Disneys shoreside concierge service is pretty good IMHO. They have been proactive with an email, even a phone call, asking us if there is anything they can do for us. Emails returned promptly. Some CM were more enthusiastic and helpful than others but thats expected. It honestly didn't matter too much because the concierge staff I have been fortunate enough to deal with once onboard, especially the Fantasy over the summer, were amazing.

We have 2 BR family suites booked on Pride of America in April and on Breakaway in July. In the first case, no real special concierge amenities. We plan on spending as much time OFF the ship as possible on the Hawaiian islands. I even plan on eating 2 dinners off the ship: one at a luau on Maui and another during the overnight on Kauai.

I am really curious to sail the Breakaway and compare the Haven to Dream class concierge. That cruise for us will equally be about experiencing a new ship and spending 3 days docked in Bermuda
I would love to sail the Breakaway- if you get time, please do a trip report, I would love to read it!
Have a great trip- well, I should say tripS! Sounds like you have a good plan for the Hawaii cruise so you wont be disappointed with the ship.
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Old 03-02-2013, 10:45 AM   #13
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I'm different in that I'd prefer to pay as I book, and not have one large bill at the end of the cruise. I think one plus with the other cruise lines is being able to book excursions at any time after you book, rather than waiting for a "window" of time to open, as DCL does.

Also, it's only been the last couple of years that DCL HAD shoreside concierge.....we cruised concierge with Disney before they had it, so I'm not used to it like you are. Since they started this, I've cruised in lower categories because I'm not cruising with kids anymore, so I can't say much about the new service.

You'll find concierge varies, not only from one line to another, but one ship to another.
On NCL, we've cruised in Owner's Suites on the ships that don't have the Villa area, and in the 2 bedroom Villa Suites (on the Pearl), with butlers in all of them.
Sometimes the concierge was incredibly awesome, sometimes not.
I have a feeling your cruise on the Breakaway is going to be one of the best ever. And don't expect too much from the PofA....other than a means to see Hawaii without flying from island to island.
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Old 03-02-2013, 11:02 AM   #14
woody73
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. . . We had to pay in advance but it is like that on a lot of lines not just NCL. I think that DCL is the exception.
I agree. We've sailed on several cruise lines, and DCL is the only one that doesn't charge in advance.

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I think one plus with the other cruise lines is being able to book excursions at any time after you book, rather than waiting for a "window" of time to open, as DCL does.
That's a big plus for me too. DCL is also the only cruise line where I tried to book something when the "window" opened, but couldn't because DCL's website was overloaded.

Woody
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Old 03-02-2013, 11:12 AM   #15
FJS961
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I don't mind paying in advance and I agree it is a nice system that provides fair access to things on a first come basis. The thing I don't like is that you can't apply an onboard credit to it. Excerpt from the email they sent me ... "The on-board credit can be used for any purchases made on-board with the exception of surcharges, therefore any reservations/purchases prior to the sailing, the on-board credit would not apply." That is actually what disappointed me.
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