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Old 02-25-2013, 04:03 PM   #1
swimrlady
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Im totally pissed

I reserved my Caribbean Beach Resort through orbitz . And I called disney world to reserve the magical express and they told me they couldn't help me and I would have to call orbitz. So.... I call orbitz and they told me they can't help me and I should call disney now what!!!! Please help me
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Old 02-25-2013, 04:11 PM   #2
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Call Magical Express directly (866) 599-0951. I recently did this, and it worked out perfectly.
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Old 02-25-2013, 04:12 PM   #3
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When did you reserve Caribbean Beach with Orbitz? Is it possible that Disney does not have the reservation in it's system yet?

Also, what number did you call. According to the Magical Express page on Disney's website, you can use this number: (407) WDW-MAGIC or (407) 939-6244.
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Old 02-25-2013, 04:22 PM   #4
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I think you need your DISNEY reservation number for DME. DME needs to see you in the system. I don't know if they can do that based on Name only. Check with Orbitz for the Disney reservation number, then call DME.
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Old 02-25-2013, 05:57 PM   #5
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Disney can't help you because you made your reservation through a third party - Orbitz - which has control of your reservation. Any thing to do with the reservation will have to be through Orbitz. As other have said, you will need to call Orbitz, get the reservation number and then call DME directly.
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Old 02-25-2013, 07:45 PM   #6
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Quote:
Originally Posted by purple figment View Post
Disney can't help you because you made your reservation through a third party - Orbitz - which has control of your reservation. Any thing to do with the reservation will have to be through Orbitz. As other have said, you will need to call Orbitz, get the reservation number and then call DME directly.
Good luck if you have any problems.
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Old 02-25-2013, 08:40 PM   #7
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I'm glad I stumbled across this. I just called hotels.com (who I booked the first night of our trip with) to get my disney reservation # so I would have the extra one day advantage when I made my ADRs. Of course I saw it said no DME and to contact who I booked with. Glad to have found the direct # to call DME on he and not get sent around in circles when I try to call.
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Old 02-25-2013, 09:25 PM   #8
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Sorry about your urinary problem, but welcome to the dis.
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Old 02-26-2013, 01:22 AM   #9
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@dan Murphy. ...I just registered so I could reply to your post . .I literally LOLed...thanks for the laugh ! :-)
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Old 02-26-2013, 06:25 AM   #10
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Oh Dan.
Anyway....this is exactly what I never recommend using a third party to book my stays, anywhere. If there is an issue, that company (agent) owns the reservation, and they have to deal with it. And once they have your money, they are seldom motivated to do much for you. Drives me nuts.
It's always best to make your own reservations.

So, having said all that....get your reservation number from orbitz. Then, try to call DME and get your DME ride booked into the system. The issue could be that DME doesn't have you in the system yet...it can take awhile before that happens.
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Old 02-26-2013, 08:38 AM   #11
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Sorry about your urinary problem, but welcome to the dis.
You are so mischievous.
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Old 02-26-2013, 11:36 AM   #12
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Sorry about your urinary problem, but welcome to the dis.
Thanks Dan! I needed that!
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Old 02-26-2013, 12:49 PM   #13
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Directly from Orbitz's CBR page:

Quote:
Disney Hotel Resort guests receive complimentary Disney's Magical Express Service for roundtrip airport shuttle from Orlando International Airport, luggage delivery and airline check in*. To book Disney's Magical Express Service visit Disney's Magical Express Service Web site at www.disneysmagicalexpress.com/US to register once you have completed your booking. Luggage delivery service will be provided for Disney's Magical Express to Walt Disney World Resort for a resort stay who arrive on flights beginning at 5 a.m. until 10 p.m. You will receive your luggage tags and the Airport Transportation Information Booklet with specific direction and general information.

ALWAYS read the full descriptions of resorts, when booking through TAs! Your questions will be answered, and your blood pressure will be happier.
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Old 02-26-2013, 12:50 PM   #14
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Quote:
Originally Posted by travelgirl06 View Post
I'm glad I stumbled across this. I just called hotels.com (who I booked the first night of our trip with) to get my disney reservation # so I would have the extra one day advantage when I made my ADRs. Of course I saw it said no DME and to contact who I booked with. Glad to have found the direct # to call DME on he and not get sent around in circles when I try to call.
FWIW, hotels.com has the same sort of information on their hotel info page. Gives the EXACT way (same as Orbitz by the way) to book DME.



Also, from recent experience, even when you have that Disney number, even if you manage to link it up on the Disney Experience page, it's going to look weird. When we got to POR (booked with free nights from hotels.com) they still had DH and DS as Unknown MyLastName 1 and 2. (we all have different last names) And the CC info I gave during online checkin had disappeared. It didn't take a lot of time to take care of, and we got a great room despite arriving at the resort after 1am, but it wasn't as seamless as I was hoping.

So there might still be funkiness in how it appears and when you get there. No problems, just oddities.
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Old 02-26-2013, 01:48 PM   #15
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Originally Posted by goofy4tink View Post
Oh Dan.
Anyway....this is exactly what I never recommend using a third party to book my stays, anywhere. If there is an issue, that company (agent) owns the reservation, and they have to deal with it. And once they have your money, they are seldom motivated to do much for you. Drives me nuts.
It's always best to make your own reservations.

So, having said all that....get your reservation number from orbitz. Then, try to call DME and get your DME ride booked into the system. The issue could be that DME doesn't have you in the system yet...it can take awhile before that happens.
Quote:
Originally Posted by bumbershoot View Post
Directly from Orbitz's CBR page:




ALWAYS read the full descriptions of resorts, when booking through TAs! Your questions will be answered, and your blood pressure will be happier.
One of the reasons why I either book a vacation directly or through a brick and mortar TA that I trust. By booking directly, I can ask questions and get answers. If I book through a TA I can go see him/her and ask my questions and they get my answers. There are times that I like to use a TA - like for a cruise - where they can handle any problems that come up.
Personally, I really don't consider Orbitz a real TA - it is more like a massive booking site where you don't get individual attention to details that you get with a TA - at least like the local TA that I deal with.
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