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Old 02-25-2013, 05:38 PM   #1
TLSnell1981

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Booked Onboard..Confirmation?

I booked Onboard and requested Costco as my TA. The cruise agent asked, if I was ready to book and gave me confirmation numbers. We got off the ship yestrday, but have not received anything else..from DCL or Costco. I was told by DCL, that I would receive email confirmation.

Am I good? I've tried to contact DCL, but my they are having "higher than usual" call volume and I'm still on the Parks.

Help!
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Old 02-25-2013, 05:53 PM   #2
kirkaliciasmom
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Quote:
Originally Posted by TLSnell1981
I booked Onboard and requested Costco as my TA. The cruise agent asked, if I was ready to book and gave me confirmation numbers. We got off the ship yestrday, but have not received anything else..from DCL or Costco. I was told by DCL, that I would receive email confirmation.

Am I good? I've tried to contact DCL, but my they are having "higher than usual" call volume and I'm still on the Parks.

Help!
When I booked onboard and requested DU as my TA I didn't get an email from them a couple days later, so I emailed them giving my reservation number and I received an email back in a very short time introducing herself as my TA with DU. Hope this helps.
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Old 02-25-2013, 06:12 PM   #3
dsnydaddy
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It always takes a few days for it to trickle down to your TA. I usually whip an email to my favorite DU agent and she does all the footwork.
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Old 02-25-2013, 06:26 PM   #4
IBelieveInTheMagic
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I would think if you have the confirmation numbers you should be okay? You might need to call Costco and give them your information and they can "pull over" the reservation for you. I've had to do this after I transferred my reservations to Costco after booking with DCL (but didn't list Costco at the initial booking). I'm hoping they can "see it" then confirm for you. After they do that - you'll get an immediate email from Costco which will also confirm the amount of the Costco Cash card.

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Old 02-25-2013, 06:48 PM   #5
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Have you checked DCL's website to see if your reservation is listed there?
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Old 02-25-2013, 07:16 PM   #6
ikelshellmad
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I agree with Heather. I booked onboard 2 wks ago and listed Costco as my travel agent. After getting home, I called Costco and gave them my DCL reservation number. They were able to call DCL and retrieve the reservation. They were also able to help me with a complicated scenario, but I won't get into that. After all was said and done, they were able to confirm the Costco gift card amount. Hth.
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Old 02-25-2013, 07:44 PM   #7
TLSnell1981

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Thanks everybody! I will check online later and call Costco tomorrow.
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