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Old 02-25-2013, 01:07 PM   #16
richmo
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Originally Posted by rlduvall View Post
I honestly detest their new website.
Agreed.

I've also found that you can't modify reservations if you find a better rate. It used to be you could wipe out the product code (not the contract or coupon) and you could take better rates over and over. Now I've found when there's a rate drop, I have to create a new reservation and then go back and cancel the old one.

Maybe the new website is prettier, but I found the old one a lot more functional.
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Old 02-25-2013, 05:52 PM   #17
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Yes

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Originally Posted by richmo View Post
Agreed.

I've also found that you can't modify reservations if you find a better rate. It used to be you could wipe out the product code (not the contract or coupon) and you could take better rates over and over. Now I've found when there's a rate drop, I have to create a new reservation and then go back and cancel the old one.

Maybe the new website is prettier, but I found the old one a lot more functional.
My thoughts exactly! The National format is the old Alamo format, and I need that back ASAP.
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Old 02-25-2013, 08:03 PM   #18
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My thoughts exactly! The National format is the old Alamo format, and I need that back ASAP.
I noticed that too. Unfortunately, my guess is they'll make the National site look more like Alamo's than the reverse.
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Old 02-25-2013, 08:33 PM   #19
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Originally Posted by rlduvall View Post
I honestly detest their new website.
Me too! They are losing business over this, I'm sure. Very hard to check different codes - I've found that often once I enter a code, it won't let me go back and change it. Very frustrating.
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Old 02-26-2013, 04:10 PM   #20
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Just had same problem. Ended up calling, but CSR unable to modify, refused is more like it. He was able to cancel -- so I canceled and did whole new reservation.

Unpleasant at best. I have been a loyal Alamo user for a long time Have had great service, fair prices and easy to use website.

But if they do not get the bugs worked out -- it will make me start trying other companies.

(Side note: Saved $200 for mid-March.)

Last edited by HelenParr; 02-26-2013 at 04:22 PM.
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Old 03-18-2013, 06:01 AM   #21
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Followup Alamo website

Anyone know if the Alamo website is working OK now?
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Old 03-18-2013, 09:57 AM   #22
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Anyone know if the Alamo website is working OK now?
It's not that it isn't working properly, it's the new format that is the issue. It's confusing and not user-friendly, but it does work.
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Old 03-18-2013, 10:09 AM   #23
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I had to call to cancel
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Old 03-18-2013, 10:18 AM   #24
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I had to send an email to cancel 2 reservations. Finally 4 days later I got an email telling me they took care of it and a comment to me telling me that in the Future I COULD do this myself online. I so wanted to write back and say, if you read my email you would see that it WOULDn't let me do it on line. I can't even get in to reprint. I seldom even print them until I get ready to leave because they change and it's a waste to print. I do wonder now with the cancel/modify/print function not working, how many "no shows" are they getting where folks can't do it online and just give up. I now have to go to my email and find my reservation to print since I can't pull it up to print. Please I hope National does not switch to this system....ugh.
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Old 03-18-2013, 10:47 AM   #25
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I get trouble accessing my reservation also. With the inconvenience of not being able to cancel online, is it necessary to cancel if a lower rate is found for alamo? I know its just common courtesy, but what if I just leave the old reservation and make a new one?
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Old 03-18-2013, 12:26 PM   #26
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I get trouble accessing my reservation also. With the inconvenience of not being able to cancel online, is it necessary to cancel if a lower rate is found for alamo? I know its just common courtesy, but what if I just leave the old reservation and make a new one?
You probably don't have to, but as a courtesy, I would. Leaving reservations in the system that aren't going to use incorrectly increases demand, which can lead to higher quotes for those trying to make reservations. If you left one ressie in there that isn't going to be used, it likely won't matter, but if everyone started doing it...
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Old 03-18-2013, 06:39 PM   #27
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You probably don't have to, but as a courtesy, I would. Leaving reservations in the system that aren't going to use incorrectly increases demand, which can lead to higher quotes for those trying to make reservations. If you left one ressie in there that isn't going to be used, it likely won't matter, but if everyone started doing it...
Unfortunately, wayyyyyyyyyy too many people do this.
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Old 03-18-2013, 06:40 PM   #28
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Originally Posted by HelenParr View Post
Just had same problem. Ended up calling, but CSR unable to modify, refused is more like it. He was able to cancel -- so I canceled and did whole new reservation.

Unpleasant at best. I have been a loyal Alamo user for a long time Have had great service, fair prices and easy to use website.

But if they do not get the bugs worked out -- it will make me start trying other companies.

(Side note: Saved $200 for mid-March.)
CSRs cannot always modify reservations. So, to say he/she refused is pretty unfair. They will do what they can, always.
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Old 03-18-2013, 06:58 PM   #29
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I am not having any problems adding or subtracting codes or coupons on the site. I just go to the modify screen and click on the dates and times and bam, you can add coupons or codes to your heart's content. It does change the rates too.
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Old 03-18-2013, 08:38 PM   #30
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I am not having any problems adding or subtracting codes or coupons on the site. I just go to the modify screen and click on the dates and times and bam, you can add coupons or codes to your heart's content. It does change the rates too.
The new site wont let me view, modify or cancel. I am using the insiders code and valid BJs coupon. I get an error message saying I must call. Its not what I prefer to do, but oh well. I have a great rate and really dont think it will go lower, but I will keep checking
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