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Old 02-22-2013, 09:31 AM   #16
StephenKay
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Wink Used Before

Hi there,

We have used DU before also another couple of TA's, which I have paid in full however I have forgotten the name (not good)

I have it somewhere, just were I don't know.

try putting "new booking" in the subject line.
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Old 02-22-2013, 09:43 AM   #17
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I am so very sorry if anyone is waiting for a response from their Dreams Unlimitd Travel agent.

Please feel free to email me at John@DreamsUnlimitedTravel.com and I would be happy to look into it further and make sure you get a response ASAP!!!
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Old 02-22-2013, 02:18 PM   #18
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Quote:
Originally Posted by 1buckeyegirl View Post
I emailed them for a quote and got one a day or two later. I emailed the TA that day with questions and got an auto response that she would be away from her desk for a few hours. It's been over two weeks and I never heard back from her. Needless to say my quote expired and I Moved on to another agency and got awesome service and a better OBC!
WHo did you use instead
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Old 02-22-2013, 02:22 PM   #19
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New quote

Quote:
Originally Posted by WebmasterJohn View Post
I am so very sorry if anyone is waiting for a response from their Dreams Unlimitd Travel agent.

Please feel free to email me at John@DreamsUnlimitedTravel.com and I would be happy to look into it further and make sure you get a response ASAP!!!
I inquired about a quote last night
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Old 02-22-2013, 02:37 PM   #20
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I requested a quote on a Med cruise Tuesday - rec'd a generic thank you note stating they would get back to me with a quote...it is now day 3 and no quote...I am looking elsewhere now. In my opinion, this is not good customer service...the OBC is not worth it if you can't get good service.
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Old 02-22-2013, 03:06 PM   #21
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I've never waited more than a few hours, our agent is BethF bethf@dreamsunlimitedtravel.com
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Old 02-22-2013, 03:36 PM   #22
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Quote:
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Hi there,

I had a response within 10mins and the booking all sorted for 2 cabins in less that 30mins and all from 5000 miles away. Thanks Kelsie.
Kelsie is awesome
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Old 02-22-2013, 03:46 PM   #23
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If you are already a customer, your TA will get back to you typically in a couple of hours. But if you are not a customer, it can take 12-24 hours to get a response...
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Old 02-22-2013, 03:50 PM   #24
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Beth Czada is my agent and always get back to me immediately. When I submitted my first quote to them I still received a response within just a few hours. It may be taking longer right now with the new itineraries being released but Beth has always been very prompt.
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Old 03-01-2013, 08:35 PM   #25
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Quote:
Originally Posted by tweis
Beth Czada is my agent and always get back to me immediately. When I submitted my first quote to them I still received a response within just a few hours. It may be taking longer right now with the new itineraries being released but Beth has always been very prompt.
She is wonderful... Been our agent for over 6 years
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Old 03-01-2013, 08:43 PM   #26
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Quote:
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She is wonderful... Been our agent for over 6 years
She hasn't been my agent but for a few months but I couldn't imagine having anyone else. She has been wonderful.
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Old 03-01-2013, 08:52 PM   #27
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Timely thread.

I wanted to try them out, so I put in the quote request form yesterday and got the autoreply at 3:18pm pacific time. Their website said they would get back to me inside of 48 hours but it turns out I'm not that patient.

Today just after noon I booked the cruise myself and sent them a "sorry" letter. I wanted a specific room, and since I really have no idea how quickly things book up (this is the November 2014 "double dip"...so it's far away BUT I know those two CC days are coveted), I couldn't get the thought of someone else taking "my" room out of my head.

Glad to know they respond nearly immediately to customers they already know. Bummer I'm not one of them!
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Old 03-02-2013, 11:43 AM   #28
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Quote:
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Timely thread.

I wanted to try them out, so I put in the quote request form yesterday and got the autoreply at 3:18pm pacific time. Their website said they would get back to me inside of 48 hours but it turns out I'm not that patient.

Today just after noon I booked the cruise myself and sent them a "sorry" letter. I wanted a specific room, and since I really have no idea how quickly things book up (this is the November 2014 "double dip"...so it's far away BUT I know those two CC days are coveted), I couldn't get the thought of someone else taking "my" room out of my head.

Glad to know they respond nearly immediately to customers they already know. Bummer I'm not one of them!
Funny i did the same thing! I guess i like to have an immediate response and it took more than 24 hours...not that long, but i was afraid the price would go up while waiting. I had checked out the same cabin for a 2 week period and this one was the cheapest, so that waiting was like playing with my money!
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Old 03-02-2013, 01:21 PM   #29
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We generally hear from our Agent within hours (her name is Hayes Persons). The few times she has been out of the office she has let us know ahead of time so we wouldn't panic. I'm very much like you, I need fast responses of I get anxious lol . She has been phenomenal. I will definitely be using dreams unlimited in the future.
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Old 03-02-2013, 04:20 PM   #30
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Ditto!

Quote:
Originally Posted by postalchick71 View Post
Kelsie is awesome
Love her! She is fantastic.
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