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Old 02-20-2013, 03:02 PM   #1
mgpan
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How long for a response from Dreams Unlimited?

Emailed them for a quote this morning, need to book a guarantee fairly quickly. Does it usually take them the 2 full days to get back to you?
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Old 02-20-2013, 03:56 PM   #2
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Quote:
Originally Posted by mgpan View Post
Emailed them for a quote this morning, need to book a guarantee fairly quickly. Does it usually take them the 2 full days to get back to you?
No, it is usually within 12 hours or so. My agent with DU has 'office hours' of 5-10 pm, but she often contacts me outside those hours, on weekends, etc. It's just that she WILL be there during those hours. If you haven't heard from anyone by tomorrow morning, try again.

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Old 02-20-2013, 04:03 PM   #3
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I agree. I usually get mine back same day. It really depends on how busy DCL is. Someone may have it, and if DCL is busy and it takes a while to get an answer from them,or even get in touch with them your kind of stuck.
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Old 02-20-2013, 05:04 PM   #4
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within an hour or so. We have always heard back quickly. even going back and forth with them.
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Old 02-20-2013, 07:24 PM   #5
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Love Dreams Unlimited -- usually within few hours or next day at latest...
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Old 02-20-2013, 07:31 PM   #6
Magic3forme
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No our agent gets back with us right away.

Do you have an agent?
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Old 02-20-2013, 07:44 PM   #7
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Quote:
Originally Posted by mgpan
Emailed them for a quote this morning, need to book a guarantee fairly quickly. Does it usually take them the 2 full days to get back to you?
After emailing a couple times back and forth Starting Saturday (I think) I put in a quote yesterday and got an auto confirmation email right away and a generic response today. The one today said thanks for your request we will check it out with Disney and get back to you. I am new though so I'm sure existing clients get faster service.
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Old 02-20-2013, 08:06 PM   #8
jessica29
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We used them our first cruise no problems. This cruise we tried contacting them for weeks never got our quote! Even talked to someone here on the dis that worked there who was apologetic! Still never did get a response so we moved on. Not sure if once we were given to someone(that was nonrepsonsive) they would not let us speak to a different agent but either way that was a bad experience. Good luck! I think our second experience was not the norm.
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Old 02-20-2013, 08:24 PM   #9
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Quote:
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No our agent gets back with us right away.

Do you have an agent?
If I email my TA at Dreams Unlimited, I would receive an email with a couple of hours.

However, if it is overnight, I will receive a response the next day.

As for calling in to speak with someone, it takes them 1 day to get back to me.

I really like our TA. Her name is Tracey Heinrichs.
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Old 02-21-2013, 01:14 PM   #10
Sojas3
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For me, I emailed in October and still haven't heard back. I was to be getting an email when the 2014 rates came out. I since booked on my own.
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Old 02-21-2013, 01:27 PM   #11
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I emailed them for a quote and got one a day or two later. I emailed the TA that day with questions and got an auto response that she would be away from her desk for a few hours. It's been over two weeks and I never heard back from her. Needless to say my quote expired and I Moved on to another agency and got awesome service and a better OBC!
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Old 02-21-2013, 01:31 PM   #12
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I waited 3 days, gave up and booked myself.
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Old 02-21-2013, 01:55 PM   #13
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Wow! I always hear back from my agent within a couple of hours. Alot of times, I have emailed her late in the evening not expecting a response until the next day, but end up getting a response from her that evening. I'm sure they are busy right now with the rest of the 2014 itineraries being released and the wait may be longer than usual.
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Old 02-21-2013, 01:59 PM   #14
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10mins

Hi there,

I had a response within 10mins and the booking all sorted for 2 cabins in less that 30mins and all from 5000 miles away. Thanks Kelsie.
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Old 02-22-2013, 07:28 AM   #15
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Quote:
Originally Posted by StephenKay
Hi there,

I had a response within 10mins and the booking all sorted for 2 cabins in less that 30mins and all from 5000 miles away. Thanks Kelsie.
Are you a new client or had you worked with her before?
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