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Old 03-22-2013, 07:29 PM   #136
nannette
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Hmmm my tour is booked for 4/24/13 and I haven't been told it's cancelled yet... but someone who has a tour booked 4/29/13 has been cancelled and refunded.. anyone see a problem with that?!?! Wonder when I'll be cancelled and refunded??

~Nannette
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Old 03-22-2013, 07:41 PM   #137
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We have a June tour scheduled and when I called the other day the CM said it was still on no worries....
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Old 03-22-2013, 08:00 PM   #138
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Quote:
Originally Posted by nannette View Post
Hmmm my tour is booked for 4/24/13 and I haven't been told it's cancelled yet... but someone who has a tour booked 4/29/13 has been cancelled and refunded.. anyone see a problem with that?!?! Wonder when I'll be cancelled and refunded??

~Nannette
Our April 22 Segway tour was canceled. I just don't get it. Wish Disney was more forthcoming in the reason.
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Old 03-22-2013, 08:33 PM   #139
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We were there on 3/14 and there was a Segway tour that went by us.
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Old 03-23-2013, 09:38 AM   #140
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Ok just got a reply back from IPO this is what they said As of right now, we are still being told The Keep Moving Forward Segway Tour is cancelled indefinitely. We have not been given any information on if or when it will resume. I do apologize for the inconvenience." My refund is now forthcoming.

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Old 03-23-2013, 10:30 AM   #141
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Quote:
Originally Posted by mcraige
We were there on 3/14 and there was a Segway tour that went by us.
This is at least the second time in this thread where it's been reported that they saw a tour after they were canceled.

I have to ask, did it look like a tour or was it just a group of people riding around on segways?

Don't Epcot managers ride around in segways and could it have been a group of them just going somewhere?
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Old 03-23-2013, 03:45 PM   #142
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Quote:
Originally Posted by nannette
Hmmm my tour is booked for 4/24/13 and I haven't been told it's cancelled yet... but someone who has a tour booked 4/29/13 has been cancelled and refunded.. anyone see a problem with that?!?! Wonder when I'll be cancelled and refunded??

~Nannette
Someone posted last week that their 3/24 tour was still scheduled. Wonder if its still on?

What time is your tour? Could it be that they cancelled, say, the later tours in April but not the early ones. If this is some kind of legal matter, time and crowds may be a factor.

I was operating on the assumption that I'll be cancelled. But now I'm planning for the tour again. If its cancelled I'll go to my backup plan.
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Old 03-25-2013, 07:49 AM   #143
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I called again this past weekend about our tour scheduled for March 24 and was told that we should be expecting a call about a cancellation soon. Its less than a week away now and though I KNOW it will be cancelled, I am confused as to why the CM I spoke to, saying it was not going to run, wouldn't have canceled it and tried to re-book me on something else. I will only be there on a day trip really, so scheduling another tour isn't something I would want to do so I am willing to wait and see what their response will be. Strange.
I hope they run it again someday, I was really looking forward to it!
Well, I went yesterday morning, when my tour was scheduled and was told it was canceled. I stated that I had heard they had been canceled so I had called twice in the last two weeks only to be told I was still scheduled for it. They were very nice about it and allowed us to go into the park for the morning EMH even though we aren't staying on property and gave us two paper vouchers that were good for our party of 3 people that worked as fastpasses. Just walked up to the fastpass return line at any time and showed them the voucher and off we went! They were limited to one ride per voucher but the CM at the Norway ride didn't take it so we used it again for Soarin'. They also converted our annual passes to RFID while we were at the customer service window instead of having to head over to the Odyssey building. BUMMED the Segway tour wasn't running, but we had a great day anwyays.
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Old 03-25-2013, 07:57 AM   #144
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Well, I went yesterday morning, when my tour was scheduled and was told it was canceled. I stated that I had heard they had been canceled so I had called twice in the last two weeks only to be told I was still scheduled for it. They were very nice about it and allowed us to go into the park for the morning EMH even though we aren't staying on property and gave us two paper vouchers that were good for our party of 3 people that worked as fastpasses. Just walked up to the fastpass return line at any time and showed them the voucher and off we went! They were limited to one ride per voucher but the CM at the Norway ride didn't take it so we used it again for Soarin'. They also converted our annual passes to RFID while we were at the customer service window instead of having to head over to the Odyssey building. BUMMED the Segway tour wasn't running, but we had a great day anwyays.
I'm glad they took care of you. But seriously, they need to get their act together on this. That's just sad.
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Old 03-25-2013, 08:05 AM   #145
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Originally Posted by Figee17 View Post

Well, I went yesterday morning, when my tour was scheduled and was told it was canceled. I stated that I had heard they had been canceled so I had called twice in the last two weeks only to be told I was still scheduled for it. They were very nice about it and allowed us to go into the park for the morning EMH even though we aren't staying on property and gave us two paper vouchers that were good for our party of 3 people that worked as fastpasses. Just walked up to the fastpass return line at any time and showed them the voucher and off we went! They were limited to one ride per voucher but the CM at the Norway ride didn't take it so we used it again for Soarin'. They also converted our annual passes to RFID while we were at the customer service window instead of having to head over to the Odyssey building. BUMMED the Segway tour wasn't running, but we had a great day anwyays.
I'm so sorry. I would have been super mad if I'd called to confirm, then arrived to find it cancelled. Very glad you had a great day anyways!
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Old 03-25-2013, 08:44 AM   #146
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Well, I went yesterday morning, when my tour was scheduled and was told it was canceled. I stated that I had heard they had been canceled so I had called twice in the last two weeks only to be told I was still scheduled for it.
I think I would have gone ballistic at that point. It's one thing to cancel something, quite another to tell the guest twice that is definitely still on, only for you to only find out that it's cancelled when you walk up for your tour - and still without any kind of explanation for the debacle! What a mess.

Andre
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Old 03-25-2013, 10:19 AM   #147
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I think I would have gone ballistic at that point. It's one thing to cancel something, quite another to tell the guest twice that is definitely still on, only for you to only find out that it's cancelled when you walk up for your tour - and still without any kind of explanation for the debacle! What a mess.

Andre
I am glad the PP did not go "ballistic". It is not the CM's fault that this miscommunication happened and the CM appears to have done the best they could under the circumstances. Now, would I make sure to file a complaint? Yes because there was obviously a breakdown somewhere... but "go ballistic"? No.
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Old 03-25-2013, 04:11 PM   #148
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I agree. No reason to go ballistic since we're all expecting it anyway. But I agree that it's ridiculous that they aren't cancelling them consistently. It's one thing to hold off on cancelling too far out, if they think they will rebook them. It's another to just miss people in the cancellation process.

So far I haven't heard of any being cancelled past May 1, so I'm still hopeful. But I already made a park plan assuming the tour is cancelled, so no worries either way.
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Old 03-25-2013, 05:21 PM   #149
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I agree. No reason to go ballistic.
Sorry, I should rephrase that, I was meaning it in the "get cross with Disney as a company" way, not that you should take it out on the poor Guest Relations CM who is only trying her best to help resolve a situation which the company really should have fixed for you long before you arrive at the desk at early o'clock in the morning for a booked tour.

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Old 04-01-2013, 11:39 AM   #150
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The other issue is how the cancellations are communicated. Could it be that they try to contact some people using a single method and those people never receive the message?
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