Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Disney Resorts
facebooktwitterpinterestgoogle plusyoutubeDIS Updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Closed Thread
 
Thread Tools Rate Thread
Old 05-15-2013, 08:30 PM   #3451
lmhall2000
May the road rise to meet you....May God hold you in the palm of His Hand.
 
lmhall2000's Avatar
 
Join Date: Aug 2002
Location: Space town, AL
Posts: 5,534

Quote:
Originally Posted by Missytara View Post
The latest info from CM's is that if you have requests on your ressies, do not do online check-in, and pick the categories that come up, because it will trump your original requests.

Those choices do not always come up on online check-in based on each resort.

However, they will try very hard to get you into your booking category; however that is still not guaranteed.

This will be our first stay at POR, and to be honest we really do not care 'where' our room is, but I kind of think I'd like a room with 2 windows and wondering if their layout is any different than a room with one window? We have five going. But, if I check in online are you saying do not send in a faxed request? Also are there any advantages of being 2nd v. 1st floor? I wonder about noise from above, we need all the exercise we can get because we plan on eating horribly while there!

Thanks!
__________________

lmhall2000 is offline  
Old 05-15-2013, 09:17 PM   #3452
lillykat
DIS Veteran
 
lillykat's Avatar
 
Join Date: Jul 2001
Location: Too far from WDW
Posts: 1,507

Quote:
Originally Posted by SkywayGuy

The Disney website had major outage as well, and was down for most of the day last weekend. They must've been having system-wide IT problems. I feel sorry for the CM. Maybe she was frazzled but it would have been considerate if she would have just admitted to all the computer problems!

Hope your week is going well!
No, unfortunately she was extremely unfriendly, I always chat to the CMs at check in and they have always been friendly. This was just had attitude. She was like well you do have connecting rooms and the ones you have are really nice but they aren't cleared as ready yet....okay no problem we understand it is only 11. Can you tell us either the room number or the building we will be in so when they text us we know on the map how to get there. Nope you are in magnolia bend you need no more info than that. We never give building or room numbers out. At AKL and the poly we were either told you will be in x room but will be texted when ready or you will be in building y but they will text you room number. But we got nope can't give you anything but it is a nice location. In fact when you get your text you better both be there bc you won't know whose room is ready until you both test your keys. I said we were excited to be there the hotel looks very relaxing....just got a ...well some people like we it. Very odd. Shame bc everyone else is so over the top helpful. Maybe hit her on a bad day?

But that and one housekeeper who was annoyed we needed to change from the pool for dinner with the princesses at 3pm who told us we had to get out... but then left and camr back. Everyone was exceptionally nice and bent over backwards to help us (huge key fiasco will elabrorate at home not now...but you know it is a mess when several cms at guest relations and concierge services and managers said they had never seen that problem...ended with an amazing manager at POR fixing it...but saying she only saw it once before.)

LOVE the hotel very relaxing. My older DD never wants to leave the pool and both love the slide. Will 100% come back and will definitely recommend. My older DD has food allergies and they made her the best cheeseless pepperoni pizza 2 times. We had trouble getting them to leave the pool to go to Akershus.
__________________
May 2014 POR Girls' Birthday and our 10 Anniversary Trip!!!!!!!
May 2013 POR Princess Trip! May 2010 POLY DD#2's 1st birthdaySept 2008 POLY - DD#1's 1st tripApril 2004 - AKL honeymoonJanuary 2002 at AKL
lillykat is offline  
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 05-15-2013, 09:20 PM   #3453
lillykat
DIS Veteran
 
lillykat's Avatar
 
Join Date: Jul 2001
Location: Too far from WDW
Posts: 1,507

Quote:
Originally Posted by zabache

They don't have one in the room but there are some you can use through out the resort according to what a cm told me. I asked this question in case I needed to heat up something for my toddler while we are there. I hope I'm correct.
There is a microwave in the food court right ouside the registers if you need to use it.
__________________
May 2014 POR Girls' Birthday and our 10 Anniversary Trip!!!!!!!
May 2013 POR Princess Trip! May 2010 POLY DD#2's 1st birthdaySept 2008 POLY - DD#1's 1st tripApril 2004 - AKL honeymoonJanuary 2002 at AKL
lillykat is offline  
Old 05-15-2013, 09:23 PM   #3454
MISSYLEXI
Mouseketeer
 
MISSYLEXI's Avatar
 
Join Date: Feb 2006
Location: Manchester, NH
Posts: 335

Quote:
Originally Posted by Missytara View Post

While threads like this can be good, it can also set. People up for unrealistic expectations. In the end, if you read the fine print, all Disney owes you is a room on property.
I understand that Disney only owes me a room. I understand nothing is guaranteed. But being told by the CM that they don't offer Royal connecting rooms and people are getting them is nice for people to know. I know people can request the bldg they would like and knowing the room numbers will help me in determining if one bldg has them and one does not.
__________________
1996-DIXIE LANDINGS (HONEYMOON)
2000-HOUSE OFF-SITE
2003-POR
2004-POR
2005-POR
2006-POR
2007-POR
2008-POR
2013-POR
MISSYLEXI is offline  
Old 05-15-2013, 09:32 PM   #3455
firstwdw
DIS Veteran
 
Join Date: Apr 2012
Posts: 695

Quote:
Originally Posted by lillykat View Post
No, unfortunately she was extremely unfriendly, I always chat to the CMs at check in and they have always been friendly. This was just had attitude. She was like well you do have connecting rooms and the ones you have are really nice but they aren't cleared as ready yet....okay no problem we understand it is only 11. Can you tell us either the room number or the building we will be in so when they text us we know on the map how to get there. Nope you are in magnolia bend you need no more info than that. We never give building or room numbers out. At AKL and the poly we were either told you will be in x room but will be texted when ready or you will be in building y but they will text you room number. But we got nope can't give you anything but it is a nice location. In fact when you get your text you better both be there bc you won't know whose room is ready until you both test your keys. I said we were excited to be there the hotel looks very relaxing....just got a ...well some people like we it. Very odd. Shame bc everyone else is so over the top helpful. Maybe hit her on a bad day?

But that and one housekeeper who was annoyed we needed to change from the pool for dinner with the princesses at 3pm who told us we had to get out... but then left and camr back. Everyone was exceptionally nice and bent over backwards to help us (huge key fiasco will elabrorate at home not now...but you know it is a mess when several cms at guest relations and concierge services and managers said they had never seen that problem...ended with an amazing manager at POR fixing it...but saying she only saw it once before.)

LOVE the hotel very relaxing. My older DD never wants to leave the pool and both love the slide. Will 100% come back and will definitely recommend. My older DD has food allergies and they made her the best cheeseless pepperoni pizza 2 times. We had trouble getting them to leave the pool to go to Akershus.
You got a bad CM at check in. Ours was not overly friendly but she was not rude at all. However, our room was not ready and she did give us the building number and showed us on a map where the building was. Then texted the room number when the room was ready which was only about 40min later. Would have made more sense to just drag our carry on luggage to the food court than to wait in line to check it into the luggage hold room. ANyway, she did tell us the building number! So your situation is just plain odd-maybe yours was new on the job and clueless.
firstwdw is offline  
Old 05-15-2013, 09:33 PM   #3456
lillykat
DIS Veteran
 
lillykat's Avatar
 
Join Date: Jul 2001
Location: Too far from WDW
Posts: 1,507

Quote:
Originally Posted by MISSYLEXI

Sorry to hear about your bad first day. Hope the rest goes smoothly.

I do have a few questions. You say you have royal rooms that are connecting and garden view. Can you tell me a little more about the rooms. Is it queen size beds? How far to the bus stops? Also what bldg number and what room numbers they are. We are going in Oct and have royal rooms with garden view but were told that they do not have "connecting royal rooms". We really want connecting rooms so this info would be very helpful when I send in my fax request. Thanks in advance.
They 100% have connecting rooms. Andre would know better than I would...but I think he said about 1/2 the resort has them. We have a garden view. We are in the courtyard that shows the movies. I will give my room # when we leave. I think anythong in this area is great. Very close to the foot bridge to the main building short walk to the pool bridge. There are closer rooms but wouldn't change where we are. It is perfect for us.

We are with family who rented a car. We too the bus to MK 2 times and drove to EPCOT and AKL. 1ST time to MK was at check in since our rooms weren't ready. Bus came 5 mins or less. Crowded but we got seats. That was the south stop. Bus pulled up as we got to the line to come back. Next morning we tried to stop by the mansions. Bus saw us walking and waited for us! Some seats were still open. Coming back the bus was waiting doing maintenance and let us on. We were off 5 mins later. I had been worried but our luck must be good.

Beds are queens.
__________________
May 2014 POR Girls' Birthday and our 10 Anniversary Trip!!!!!!!
May 2013 POR Princess Trip! May 2010 POLY DD#2's 1st birthdaySept 2008 POLY - DD#1's 1st tripApril 2004 - AKL honeymoonJanuary 2002 at AKL
lillykat is offline  
Old 05-15-2013, 09:36 PM   #3457
lillykat
DIS Veteran
 
lillykat's Avatar
 
Join Date: Jul 2001
Location: Too far from WDW
Posts: 1,507

Quote:
Originally Posted by MISSYLEXI

Thank you. I have looked at those. But they do not show connecting rooms and I was told by a CM they do not have them for the royal rooms. But if people are getting them I would like to know the room numbers so I can possibly request them.
Please do not go by the phone cms. They insisted over many calls that adjoining meant connecting (which helpful people here told me wasn't true). Just ask them to please put it in anyway...then fax a request.
__________________
May 2014 POR Girls' Birthday and our 10 Anniversary Trip!!!!!!!
May 2013 POR Princess Trip! May 2010 POLY DD#2's 1st birthdaySept 2008 POLY - DD#1's 1st tripApril 2004 - AKL honeymoonJanuary 2002 at AKL
lillykat is offline  
Old 05-15-2013, 09:41 PM   #3458
MISSYLEXI
Mouseketeer
 
MISSYLEXI's Avatar
 
Join Date: Feb 2006
Location: Manchester, NH
Posts: 335

lillykat

It's nice to hear things are going better. Thank you for your response and I understand about giving me the room numbers after you leave. Have a great time.
__________________
1996-DIXIE LANDINGS (HONEYMOON)
2000-HOUSE OFF-SITE
2003-POR
2004-POR
2005-POR
2006-POR
2007-POR
2008-POR
2013-POR
MISSYLEXI is offline  
Old 05-15-2013, 09:47 PM   #3459
MISSYLEXI
Mouseketeer
 
MISSYLEXI's Avatar
 
Join Date: Feb 2006
Location: Manchester, NH
Posts: 335

Quote:
Originally Posted by lillykat View Post
Please do not go by the phone cms. They insisted over many calls that adjoining meant connecting (which helpful people here told me wasn't true). Just ask them to please put it in anyway...then fax a request.
I have heard the same. These threads are very helpful to Disney planners. I have the fax number and a fax request form. Thanks for your help.
__________________
1996-DIXIE LANDINGS (HONEYMOON)
2000-HOUSE OFF-SITE
2003-POR
2004-POR
2005-POR
2006-POR
2007-POR
2008-POR
2013-POR
MISSYLEXI is offline  
Old 05-15-2013, 09:47 PM   #3460
SkywayGuy
Earning My Ears
 
SkywayGuy's Avatar
 
Join Date: Dec 2007
Location: Indianapolis
Posts: 61

Quote:
Originally Posted by Missytara View Post
You cannot pay online with room only, just packages. It sounds like you had a room only, since you tried to pay at online check-in. Payments for packages are due at 45 days before check-in and you can pay anytime you want online.

You leave a credit card at online check-in in order to charge at the resort, not pay off a balance. Online check-in should really be called pre-registration.

Lastly, your requests are supposed to be on your reservation. Online check-in is not meant for making requests.

Hope that helps clear up the confusion.
Nope, booked a My Way package with tickets. On booking, it took a credit card for the deposit, and then they sent a receipt email saying when the remainder was do (45 days out). It accepted a couple of minor preferences on-line as well (corner room, top floor were my choices). As that deadline approached I expected another email reminder: nothing. As the date approached I went back on line to pay the remainder and while it showed the amount due and the initial confirmations said it could be paid on-line there was no link, button, or form to do so. I went through the on-line check in and it accepted a credit card there but as you said it was just for room charges. The on-line check in was accepted however, even though the package wasn't paid for. Still no confirmation of the bill being paid off, so I called them, and they took my CC over the phone. As I made the payment I put in an additional request for an AB room, which she entered, and she added our celebration note too (my daughter just graduated from Ball State Cum Laude!).

While the on-line reservation system worked, there are clearly some bugs to be worked out. Their whole system was down last Saturday all day for example. I've booked with TA's in the past and will probably do that again next time. But, I did get my Mickey Mail on time, and they sent a total of 3 planning DVD's (still don't know why).

As a side note, last weekend i called to see if we could add one more night (this coming Saturday) and the resort was full! Oh well.
SkywayGuy is offline  
Old 05-15-2013, 09:56 PM   #3461
SkywayGuy
Earning My Ears
 
SkywayGuy's Avatar
 
Join Date: Dec 2007
Location: Indianapolis
Posts: 61

Quote:
Originally Posted by lmhall2000 View Post
This will be our first stay at POR, and to be honest we really do not care 'where' our room is, but I kind of think I'd like a room with 2 windows and wondering if their layout is any different than a room with one window? We have five going. But, if I check in online are you saying do not send in a faxed request? Also are there any advantages of being 2nd v. 1st floor? I wonder about noise from above, we need all the exercise we can get because we plan on eating horribly while there!

Thanks!
My thoughts exactly! I'm somewhat surprised by all the traffic on this board about room requests. I'm hoping for a corner, upstairs, AB room and said so on the reservation, but if they put us in a magnolia bend room on the ground floor with one window, we'll go with it! It's a lovely property, and I won't mind a five minute walk to the food court, and we'll need the exercise too!
SkywayGuy is offline  
Old 05-15-2013, 10:04 PM   #3462
SkywayGuy
Earning My Ears
 
SkywayGuy's Avatar
 
Join Date: Dec 2007
Location: Indianapolis
Posts: 61

Quote:
Originally Posted by lillykat View Post
No, unfortunately she was extremely unfriendly, I always chat to the CMs at check in and they have always been friendly. This was just had attitude. She was like well you do have connecting rooms and the ones you have are really nice but they aren't cleared as ready yet....okay no problem we understand it is only 11. Can you tell us either the room number or the building we will be in so when they text us we know on the map how to get there. Nope you are in magnolia bend you need no more info than that. We never give building or room numbers out. At AKL and the poly we were either told you will be in x room but will be texted when ready or you will be in building y but they will text you room number. But we got nope can't give you anything but it is a nice location. In fact when you get your text you better both be there bc you won't know whose room is ready until you both test your keys. I said we were excited to be there the hotel looks very relaxing....just got a ...well some people like we it. Very odd. Shame bc everyone else is so over the top helpful. Maybe hit her on a bad day?
I am glad the stay got better. There are crabby CM's out there. Not many but a few and they can have bad days too (I used to be a CM at Disneyland). We had a strange one check us in at AKL several years ago. She wasn't rude, but she was kind of creepy, and overly-serious. That was around the time of the 25th anniversary and all the CM's had their favorite characters on their name tags. This CM had Maleficent on hers. Creepy, and it fit her.
SkywayGuy is offline  
Old 05-15-2013, 11:19 PM   #3463
ferret42
Earning My Ears
 
ferret42's Avatar
 
Join Date: Jan 2013
Posts: 27

I'm pretty sure we were in 39 40 41 and 42 across the front of the first floor of oak manor up against the river.,39 is a corner and connects with 40. 42 is a corner and connects with 41, all are royal rooms.
__________________
Family trip Off property, March 1980 ~ Family trip Poly March 1983, Family Thanksgiving trip with Grandpa along, Contemporary Nov. 1984 ~ Family trip Grand Floridian April 1991 ~ Girl Scout trip Off property, June 1991 ~ Mom/Daughter Trip, Dixie Landings May 1994 ~ Mom, Dad and Me Disney Institute, Thanksgiving 1997 ~ Disneyland for one day, Oct 2002 ~ Fort Wilderness family Thanksgiving trip Nov 2003 ~ Pop Century birthday trip, Feb 2005 ~ Pop Century Honeymoon, May 2011 ~ Port Orleans with the inlaws, Bug's first trip! April 2013 ~ POP in December for my 40th B-Day! Dec 2014

ferret42 is offline  
Old 05-15-2013, 11:49 PM   #3464
splashmtnfan
Mouseketeer
 
splashmtnfan's Avatar
 
Join Date: Jul 2007
Location: Houston, Texas
Posts: 356

I'm shocked that so many want second floor!

Is there a special reason why you want upstairs? Is it the view? Just wondering becuase NOBODY I go with ever wants to climb stairs!
__________________
DH 47 ME 47 DD14 Bisky Bootzy
DFL DMIL DBIL DNi DGNi 18 16 DGNi
splashmtnfan is offline  
Old 05-15-2013, 11:57 PM   #3465
dansdad
DIS Veteran
 
Join Date: Sep 2011
Location: 1,209 miles from CBR.
Posts: 6,269

Quote:
Originally Posted by splashmtnfan View Post
Is there a special reason why you want upstairs? Is it the view? Just wondering becuase NOBODY I go with ever wants to climb stairs!
We always request the 2nd floor, at CBR and POR, for 3 reasons. No chance of hearing anyone running or jumping above us. For my wife's sake, less chance of a snake following us into the room. Most people request 1st floor which might up our chances of getting our location requests met since we also request 2nd floor.
__________________
ME DW DS12
dansdad is offline  
Closed Thread



Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 08:58 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.

You Rated this Thread: