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Old 02-12-2013, 08:41 PM   #1
melaniejh1016
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Anyone have problems with onboard bookings?

I booked a future cruise while on board. I booked 2 rooms one for us and one for friends. Well when we got home my reservation was confirmed but not our friends. My travel agent called Disney and they can't locate any record of the 2nd reservation! It was on the same form so I am so confused how they screwed that up! They are "looking into it" since yesterday but now I am getting nervous that they won't find it and they will be out the 10% discount and onboard credit :-(
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Old 02-13-2013, 08:21 AM   #2
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Bumping up. Anyone??
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Old 02-13-2013, 08:33 AM   #3
mkmommy
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I thought you could only book one room with the 10% discount, unless you had adults with different addresses in the cabin, and then they could book 1 cabin each.
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Old 02-13-2013, 08:50 AM   #4
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Were your friends onboard to get the discount? I had thought the discount only applied to people who are actually on board. I didn't realize I could get friends discounts?
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Old 02-13-2013, 09:02 AM   #5
melaniejh1016
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There is room for 2 bookings. They told me I could get the 2 rooms and I have them the names for the 2nd room. They even quoted me the price which looked to have the 10% discount also.
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Old 02-13-2013, 09:34 AM   #6
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Quote:
Originally Posted by mkmommy View Post
I thought you could only book one room with the 10% discount, unless you had adults with different addresses in the cabin, and then they could book 1 cabin each.
The current policy is 2 rooms for the same cruise date per address cruising. The only exception is if you book a B2B.
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Old 02-14-2013, 12:29 PM   #7
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Quote:
Originally Posted by melaniejh1016 View Post
I booked a future cruise while on board. I booked 2 rooms one for us and one for friends. Well when we got home my reservation was confirmed but not our friends. My travel agent called Disney and they can't locate any record of the 2nd reservation! It was on the same form so I am so confused how they screwed that up! They are "looking into it" since yesterday but now I am getting nervous that they won't find it and they will be out the 10% discount and onboard credit :-(
Did you pay the deposit for the 2nd cabin? If not then the courtesy hold most likely expired and the reservation cancelled.
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Old 02-14-2013, 06:21 PM   #8
melaniejh1016
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They were supposed to charge both deposits to my Amex. So far neither has shown up but my reservation is under my account online and theirs is still MIA. They are "investigating it" ugh :-(
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Old 02-23-2013, 04:51 PM   #9
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So my reservation deposit showed up on the credit card finally but still nothing on the 2nd room. My travel agent said Disney has expedited it to customer service but they need to find the paper trail. I'm kicking myself for not taking a pic of the future booking paper before signing it and turning it in :-(
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Old 02-23-2013, 05:07 PM   #10
Yokelridesagain
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I had one where the deposit didn't show up as paid even though I gave the onboard guy the credit card info. Fortunately, I caught it before the 'courtesy hold' expired.

Always a good idea to check that the reservation is as it should be as soon as you can after you book it. Regardless, they should be able to fix this for you as it's their error.
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Old 02-23-2013, 05:11 PM   #11
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Yeah we've been working on it since the day I got home from the cruise :-( very frustrating!
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Old 02-23-2013, 05:18 PM   #12
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We have received printed confirmations from the onboard booking agent for every one we've made, including just last spring. Do they not do this anymore?
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Old 02-23-2013, 06:16 PM   #13
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We had 2 staterooms for our family and thought we could book two different dates but were promptly pointed to the brochure which states:
This offer is limited to two staterooms on one future cruise date (per household sailing). Any additional staterooms on the date booked onboard will only receive the onboard credit portion of the offer. Additional sail dates can be booked onboard at the current prevailing rates.

I don't like the policy and feel they should allow me to book two separate dates based off the two different staterooms we just occupied. They also said the rooms had to be for those that sailed.
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Old 02-23-2013, 06:26 PM   #14
lbgraves
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Quote:
Originally Posted by dceks cruisers View Post
....They also said the rooms had to be for those that sailed.
This is simply not true. Many have booked for others, and some have booked both rooms with people who were not on the cruise.
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Old 02-23-2013, 07:04 PM   #15
melaniejh1016
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Quote:
Originally Posted by Meghatron
We have received printed confirmations from the onboard booking agent for every one we've made, including just last spring. Do they not do this anymore?
They did not provide me with any confirmations! They told me it would be emailed to me when I got back. That never happened either but my travel agent was able to find out reservation and send it to me. It's the 2nd room we booked for friends that is still missing in action.
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