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Old 02-13-2013, 11:58 AM   #1
NikitaZee
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Diamond pendant repaired with a diamond that doesn't match the rest .. ?'s

I dropped off a diamond heart pendant - little diamonds that go all the way around (about a carat tw), at our local jewelry store to have repaired. It was missing a diamond and a prong was broken. The estimate last week was $66 to fix the setting and replace the diamond. I went to pick it up today and I noticed that the replacement diamond is darker than the rest. I told the salesgirl that I wasn't happy with the darker stone and I left it at the store, she told me she'd talk to the jeweler about it and 'see what he says'. This is my first time having jewelry repaired - am I correct in assuming that the $66 was to replace my stone with one that matched the others? I'm just trying to be more informed about this before the jeweler calls me back. Thanks!
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Old 02-13-2013, 01:18 PM   #2
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Originally Posted by NikitaZee View Post
I dropped off a diamond heart pendant - little diamonds that go all the way around (about a carat tw), at our local jewelry store to have repaired. It was missing a diamond and a prong was broken. The estimate last week was $66 to fix the setting and replace the diamond. I went to pick it up today and I noticed that the replacement diamond is darker than the rest. I told the salesgirl that I wasn't happy with the darker stone and I left it at the store, she told me she'd talk to the jeweler about it and 'see what he says'. This is my first time having jewelry repaired - am I correct in assuming that the $66 was to replace my stone with one that matched the others? I'm just trying to be more informed about this before the jeweler calls me back. Thanks!

Yes and no. I would assume the jeweler would be experienced enough to know to replace the stone with a matching stone. But, if you didn't say that upfront, he has some wiggle room.

I would expect him to come back to you saying that to have a matched stone, it would cost more, since a clearer diamond could cost more. If he is wise, he will fix it at the original price quoted to keep your business. If he quotes you more, I would just pay the price for the fixed prong and find another jeweler.
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Old 02-13-2013, 01:26 PM   #3
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Quote:
Originally Posted by NikitaZee View Post
I dropped off a diamond heart pendant - little diamonds that go all the way around (about a carat tw), at our local jewelry store to have repaired. It was missing a diamond and a prong was broken. The estimate last week was $66 to fix the setting and replace the diamond. I went to pick it up today and I noticed that the replacement diamond is darker than the rest. I told the salesgirl that I wasn't happy with the darker stone and I left it at the store, she told me she'd talk to the jeweler about it and 'see what he says'. This is my first time having jewelry repaired - am I correct in assuming that the $66 was to replace my stone with one that matched the others? I'm just trying to be more informed about this before the jeweler calls me back. Thanks!
I would have assumed the jeweler was going to replace it with a diamond of matching clarity. If he/she wasn't then they should have explained that before you agreed to have them do it.
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Old 02-13-2013, 06:29 PM   #4
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Thanks for responding .. Turns out I was worried for nothing. The jeweler called me a couple of hours ago and said my pendant was ready - I picked it up and it looked great. He apologized for the first diamond and wanted to make sure I was happy with the new replacement. A good outcome - and happy to have it back in time for Valentine's Day too.

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Old 02-13-2013, 11:11 PM   #5
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I had the same problem with a replacement emerald in a ring DH sent me for my birthday when he was stationed in Viet Nam. I lost a stone, and the jeweler replaced an emerald from (I think) Thailand with one from Brazil. The Brazilian stone was less expensive as we lived in Florida, but the quality wasn't as good, so I opted to pay the extra for the Thai emerald. Turns out it didn't make much difference as all my jewelry, nearly $30,000 worth, was stolen years later. Insurance paid for it, but most were pieces of sentimental value.

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Old 02-14-2013, 12:00 AM   #6
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Quote:
Originally Posted by NikitaZee View Post
Thanks for responding .. Turns out I was worried for nothing. The jeweler called me a couple of hours ago and said my pendant was ready - I picked it up and it looked great. He apologized for the first diamond and wanted to make sure I was happy with the new replacement. A good outcome - and happy to have it back in time for Valentine's Day too.
YAY, happy outcome. I'd glad he made it all right.

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Originally Posted by PigletsPal2 View Post
I had the same problem with a replacement emerald in a ring DH sent me for my birthday when he was stationed in Viet Nam. I lost a stone, and the jeweler replaced an emerald from (I think) Thailand with one from Brazil. The Brazilian stone was less expensive as we lived in Florida, but the quality wasn't as good, so I opted to pay the extra for the Thai emerald. Turns out it didn't make much difference as all my jewelry, nearly $30,000 worth, was stolen years later. Insurance paid for it, but most were pieces of sentimental value.

Queen Colleen
I am so sorry for your loss.
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