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Old 02-05-2013, 12:51 PM   #1
tmrose03
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So frustrated with this company right now. I have been trying for 2 weeks to get my reservations switched to a different cruise through them. Now the cruise I would like to switch to has gone up hundreds of dollars. I feel like if I would of had an actual person to talk to, it would of made for a better experience. When I email to check on the status, I got an automated email back and would take a full day before I would hear anything. When they did email they said I will check tomorrow and let you know. That was a full week ago. I wish I would of just called Disney my self but I was trying to work with an agent since I will be booking cabins for friends and family as well. I know many of you have had wonderful service from this company. So this is just my story, and why I left the agent's name out. Sorry to be a kill joy, but had to vent a bit.
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Old 02-05-2013, 01:07 PM   #2
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So sorry! How frustrating. This is why I always book myself no TA. I like to control changes myself which I find I do often after 6 Disney cruises. Is there a phone number to call them?
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Old 02-05-2013, 01:10 PM   #3
tmrose03
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Not a number that I can find.. I am such a dork too. The cruise didn't go up, they sold out of the cat. I wanted. Those rooms were open all last week too. I checked daily. Oh well, chalk it up to lesson learned. A pricey lesson learned.
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Old 02-05-2013, 01:12 PM   #4
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There is usually a phone number for contact when you go to your confirmation page.
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Old 02-05-2013, 01:19 PM   #5
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I just checked and none of my emails have phone numbers?? Just a name and the company. They've left me hanging for 2 weeks, just not good business in my book.
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Old 02-05-2013, 01:25 PM   #6
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It's not on the email. It's on their website. I haven't used them in a while, so don't have something to look at, but believe that if you go into your reservation on their site there is a contact link there that will get you to a phone number. They rotate who takes the calls, and I don't know if they can do more than take a message and contact someone.
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Old 02-05-2013, 01:28 PM   #7
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Send an email to john@dreamsunlimitedtravel.com to let him know about your experience. Include your booking number so he can see what's going on.
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Old 02-05-2013, 01:31 PM   #8
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Oh ok, thank you for that info! It tells me my ID is no longer vaild, and to email. I wish I could just call the agent I have been working with directly, not leave messages. Thanks again for your help though.
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Old 02-05-2013, 03:22 PM   #9
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If you email the agent and request a call they will do that.
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Old 02-05-2013, 03:45 PM   #10
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That would be incredibly frustrating.
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Old 02-05-2013, 03:49 PM   #11
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Quote:
Originally Posted by safetymom
If you email the agent and request a call they will do that.
One shouldn't have to send an email in order to initiate a phone call with one's agent. There should be a dedicated email address and phone number and the client should be allowed to choose which method they prefer.
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Old 02-05-2013, 03:52 PM   #12
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Quote:
Originally Posted by Meghatron View Post
One shouldn't have to send an email in order to initiate a phone call with one's agent. There should be a dedicated email address and phone number and the client should be allowed to choose which method they prefer.
Agreed.. Maybe getting the OBC isn't worth the headaches from a TA w/o a phone number.
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Old 02-05-2013, 04:01 PM   #13
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Quote:
Originally Posted by EDH Family

Agreed.. Maybe getting the OBC isn't worth the headaches from a TA w/o a phone number.
I get plenty of OBC--equal to DU--from my agent with a dedicated phone number and email address. No gift basket, though, but we never sail out of PC so we wouldn't get one anyway. So there's plenty of options out there, and I'm grateful that DU allows discussion of options on these boards. They don't have to and that says something about how much they want to stand by their product. So I hope OP gets taken care of; I just wish it hadn't happened in the first place because it didn't have to.
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Old 02-05-2013, 04:42 PM   #14
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I have given the above mentioned company 3 different chances for my business and each time it was longer than a week to hear back. I know people love them but I will never even consider them again - ( flame retardant suit now on )
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Old 02-05-2013, 06:37 PM   #15
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I am so sorry that his has occurred. I have received your email and replied.

I am also investigating where we stand and what we can do to move forward to get this resolved to your satisfaction.

My sincerest apologies for any stress this may have caused you.
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