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Old 02-05-2013, 03:44 PM   #16
PrincessShmoo
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Originally Posted by Four Swampers View Post
Yes, it tells me my CC # is invalid. That is the standard message when your CC # and name in the DCL system do not match BOTH the CC # and your name on the website.

Try following my steps listed above; I think there is a good chance you will be able to log in. If you need to get your name as spelled by DCL, call DCL and ask them to look you up with your CC #, then have them spell your first, middle, and last names INCLUDING SPACES!
I'm sorry, but I don't really understand. Why do you need your CC#? When I go to the DCL site, log in (using my email & password), then click on the "Castaway Club" link at the top of the page, it takes me directly there. I never have to enter my CC#.
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Old 02-05-2013, 03:48 PM   #17
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My name is exactly the same. Card, profile & actually. Still no luck
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Old 02-05-2013, 03:57 PM   #18
peachygreen
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Originally Posted by PrincessShmoo View Post
My CC # is the same as the one that was issued in 2008.

I have 2 different log-in's. One with a nickname of mine and one with my email. They both work with the same password. The nickname one is not the same name that's on my passport.
This will be a problem. I have 2 last names. My passport uses both but for social situations I normally only use one. I had to change all my Disney sites to my Passport Name so that I can log into my CC account. You can't do it on the DCL website though. I had to do it on a different site. This means that any Disney site that I use that email must use my Passport name. That includes sweepstakes etc.
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Old 02-05-2013, 04:14 PM   #19
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Originally Posted by peachygreen View Post
This will be a problem. I have 2 last names. My passport uses both but for social situations I normally only use one. I had to change all my Disney sites to my Passport Name so that I can log into my CC account. You can't do it on the DCL website though. I had to do it on a different site. This means that any Disney site that I use that email must use my Passport name. That includes sweepstakes etc.
But---when you go to the DCL website and log in - does the site show you as logged in? If so, why can't you just click on the "Castaway Club" link at the top of the page?
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Old 02-05-2013, 04:14 PM   #20
Four Swampers
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Quote:
Originally Posted by PrincessShmoo View Post
I'm sorry, but I don't really understand. Why do you need your CC#? When I go to the DCL site, log in (using my email & password), then click on the "Castaway Club" link at the top of the page, it takes me directly there. I never have to enter my CC#.
Correct. I click on "Castaway Club" link. In the background, DCL's computer enters your castaway club number and compares all the information in your website profile to the information DCL has on file, then when anything does not jive, it tells you that your CC number is invalid, even though you did not just enter a number.

For fun, try adding a space between two letters in your name in your profile. Then log out. Then log in again and try to go to the Castaway Club section. See what message you get. Then, go to your profile and change your name back to correct.
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Old 02-05-2013, 04:28 PM   #21
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Originally Posted by PrincessShmoo View Post
But---when you go to the DCL website and log in - does the site show you as logged in? If so, why can't you just click on the "Castaway Club" link at the top of the page?
It wouldn't link my CC information without my name matching. So if I logged into the DCL website I couldn't go to the Castaway Club link. It wouldn't take me anywhere. I would get an error that would tell me that my name did not match my CC ID # or something to that effect.

I could get to a specific cruise by manually entering the reservation and birthday information but I couldn't get to my CC Cruise list or CC information.
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Old 02-05-2013, 05:04 PM   #22
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My name is exactly the same. Card, profile & actually. Still no luck
Did you call DCL and ask them to spell your name for you as they have it in their system? We have had times where everything is perfect, then the DCL system updates, perhaps adding a space after "Mc", which then leaves our website information different than DCL system information. Try calling them to match all of your website profile information to their system information.
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Dream 11/17/11 Bahamas // Fantasy 03/31/12 Maiden Voyage // Wonder 06/11/12 Alaska
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Old 02-05-2013, 08:24 PM   #23
Sunseeker17
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Peachygreen...exactly my issue. I can get in to everything else but when I click on the CC link at the top of the page, I get a red message telling me my number is invalid. The most frustrating part is that Disney IT has no solution to the problem...they say "just keep trying, one time you might actually get in"...very helpful, NOT!
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Old 02-05-2013, 09:03 PM   #24
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Quote:
Originally Posted by peachygreen

It wouldn't link my CC information without my name matching. So if I logged into the DCL website I couldn't go to the Castaway Club link. It wouldn't take me anywhere. I would get an error that would tell me that my name did not match my CC ID # or something to that effect.

I could get to a specific cruise by manually entering the reservation and birthday information but I couldn't get to my CC Cruise list or CC information.
The same happened to me - I used to have the same issue. After several emails, I discovered Disney had no hyphen in my name on the reservation but did on the CC account. They fixed it for me.
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