Ordered PAP in December but never got a voucher!

[Dawna]

So I ordered our PAP's for our June 2013 trip in mid-December, but our voucher never came in the mail. I called Member Services and they said I won't get a voucher and that I need to pick your tickets up at "will call". I remember the telephone person in December saying I would take the voucher to Guest Relations. ARRGG - Where is "will call"? Is it at Guest Relations or do I have to do a trip to the Transportation /Ticket Center before going to a park?

Anyone ever have any problems picking up tickets this way?

Thanks!!

[cvjw]

We've had DVC AP's for years, and never received anything in the mail. All we have ever been given was a confirmation number that we take to guest services with our IDs and DVC membership card and get the actual annual passes. Each theme park has a guest services, as well as downtown disney. It is a very easy process, and we have done it numerous times at various guest services around Disney.

[paults]

when we do AP's on the website we always select the option to have them mailed to us. It's cost $5 extra but I like having the vouchers with me, that way I won't forget I have them and order more

[CarolMN]

Originally Posted by Dawna

So I ordered our PAP's for our June 2013 trip in mid-December, but our voucher never came in the mail. I called Member Services and they said I won't get a voucher and that I need to pick your tickets up at "will call". I remember the telephone person in December saying I would take the voucher to Guest Relations. ARRGG - Where is "will call"? Is it at Guest Relations or do I have to do a trip to the Transportation /Ticket Center before going to a park?

You can go to any Guest Relations booth to pick up your PAP. Your year will start when you get the actual pass and you must pick it up no later than 12/31/2013.

Originally Posted by Dawna

Anyone ever have any problems picking up tickets this way?

Thanks!!

No problems and we've picked up annual passes and party tickets this way many times. If you do not have your confirmation number, just call MS and they can look it up for you with your membership number.

The advantage of "will call" is there is no voucher to lose or misplace. I think it is very convenient and also very safe. The main disadvantage is that you cannot use a will call number to access the annual passholders website (but IMO, that isn't a huge one).

[Dawna]

Thanks all - I feel much better now!!

[DebbieB]

I ordered over the phone and got will call. They didn't ask if I wanted them mailed and actually I prefer will call because I don't have to worry about forgetting the voucher. They put the confirmation # on your DVC record in case you lose it.

[Cheshire Figment]

You should have been given a reservation number which is four letters followed by seven or eight digits. You can take this number to any Park (including water parks, DTD, TTC or International Gateway) ticket or Guest Relations window. If you do not have the reservation number if you have with you the exact credit card that was used for the purchase that can also be researched.

[Kathymford]

Originally Posted by CarolMN

The advantage of "will call" is there is no voucher to lose or misplace. I think it is very convenient and also very safe. The main disadvantage is that you cannot use a will call number to access the annual passholders website (but IMO, that isn't a huge one).

You can enter the voucher number on the website? I tried, but no luck...

[CarolMN]

Originally Posted by Kathymford

You can enter the voucher number on the website? I tried, but no luck...

I've entered voucher (exchange certificate) numbers in the past to gain access. Perhaps with the recent software changes, it is no longer possible.

I do remember that it took several tries to figure out which exact numbers they wanted and how to enter them. Perhaps someone on the TP&A board will know how to do it, assuming it is still possible.