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Old 02-02-2013, 08:54 PM   #1
SweetSpot
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Service on Dining Plan

Just curious, why do people report they get a different (not great) service from their server when they are using the dining plan. Don't those using the dining plan tend to order more items and more expensive items which would make the tip larger? I've never had the dining plan so assume this is how it works but am I wrong?
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Old 02-02-2013, 08:57 PM   #2
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I've never noticed a difference one way or the other.


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Old 02-02-2013, 09:03 PM   #4
SweetSpot
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That's what I would assume but I have several dining threads have mentioned a change in server attitude when they learned they were on the dining plan. It didn't make sense to me other than the thought a larger tip would be a given.
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Old 02-02-2013, 09:10 PM   #5
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I have used the dining plan 4 times (including in the beginning when tips were included) and not used the Dining plan at least a dozen times since its inception. I've never experienced a difference in service.
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Old 02-02-2013, 09:14 PM   #6
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We have never noticed any difference in the service we have received whether we're on the DDP or paying OOP. Perhaps there have been instances where someone on the DDP received poor service and interpreted it as being because of the dining plan. Dunno.

Although, and I'm sure I'll be flamed for this, after observing the behavior of some guests in the restaurants, I wouldn't be the least bit surprised if their service wasn't up to their expectations. But that has nothing to do with the DPs.
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Old 02-02-2013, 09:31 PM   #7
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I've never noticed a diference, and the tip isnt part of the DDP, it actual still has a "suggested tip" amount dependant on what you ordered, so I doubt the server cares
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Old 02-02-2013, 09:36 PM   #8
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I'll add to those who haven't noticed a difference in service.

I've generally had very good-excellent service at Disney restaurants (both counter service and full service).
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Old 02-02-2013, 09:57 PM   #9
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Never notice a difference.
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Old 02-02-2013, 09:59 PM   #10
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I don't know about DP vs non DP service, but we have noticed a difference between a party of 5 and a party of 6+ (when there is automatic 18 % tip).
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Old 02-02-2013, 10:11 PM   #11
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We have had the dining plan both times we have gone ( hope one day to be in the "we've been 17 times crowd") and we've had excellent service. Not every one has been stellar, but certainly for the most part better than average as compared to what we get at home.

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Old 02-03-2013, 07:31 AM   #12
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We're in the "17 plus" category and usually on the DDP. I have never had less service on the plan. I second Minnie Mum's thought. Looking at the behaviour of a few guests in TS restaurants, leaves me shaking my head. I would wonder if some of these folks felt slighted. My thought - what do you expect?
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Old 02-03-2013, 08:27 AM   #13
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Better Service on the Dining Plan?

I've always used a dining plan but service has always been good, and often fantastic... at all restaurants - character meals, signature restaurants, breakfast, lunch, dinner, etc.

Once at a signature restaurant... the waiter offered for DS to order from the regular menu instead of the kids menu (including regular appetizers) and other extras... but included it under the dining plan. It did make the amount the tip was based on larger... but still all covered under the dining plan credit. I would not expect that, it's not the norm.... but most signature restaurants were more than happy to make adjustments for DS if he wanted something different.

Example --DS often substituted a bowl of Florida strawberries for an appetizer and the same for dessert in place of the usual items on the kids' menus.

My experience is waiters and waitresses want guests to be happy. Happy guests = bigger tip.
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Old 02-03-2013, 08:35 AM   #14
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We have used the dining plan when tips were in included and since it wasn't included. The only time we had bad service was at the 'Ohana breakfast and the guy behind the grill paid more attention to us than our waiter. This was when tips were included. I talked to the manager and stated that our server did not deserve the tip. We were there so long, we got to see the character parade 3 times.

We did say the guy behind the grill deserved the tip, due to him checking in on us when he could.
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Old 02-03-2013, 08:47 AM   #15
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We have always had excellent service whether we had the DDP or paid OOP.
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