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Old 01-30-2013, 12:20 PM   #1
DVCFan1994
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Dairy/Egg Allergy

Previous planning lurker, first time poster here. Our family of crazed WDW fans are finally taking our first DCL voyage on the Dream in April. I have a 6 year old son with dairy and egg allergies. I am sure that DCL is great with allergies, as I have had many good experiences with WDW. I have been on another cruise line with my own allergies, and there the Maitre'D came over to me each night with the next nights menu and went over the safe selections and took my order to ensure safe preparation. My understanding is DCL does the same. However, my questions are about any predeparture requests/forms.

1) Although I am sure the chefs can prepare safe food from what they have, is there a level of stock they keep on board of allergen safe foods? For instance, in my experience, most WDW restaurants keep an "allergy safe" roll, cookies, and milk alternatives on hand. But, obviously there is limited storage on these ships. If I want my son to have soymilk with his breakfast, do I have to request it ahead? And does that mean I have to do the sit-down breakfast every morning? What about a dairy/egg free ice cream substitute? I have seen posts that people have had these, I am just unclear if I need to arrange it ahead - and how to do so.

2) I have informed a phone representative of the allergies. I was told no paperwork was required. I found one medical form on the website, but it did not list food allergies. It was for things like oxygen and medical devices. However, in old posts I found via searching this forum I saw posts of people who discussed faxing a form, any help directing me to what might be required would help.

3) Anyone order a vanilla allergen safe celebration cake? My sons birthday will be onboard, and the only thing I have ever had at WDW and could not finish was the allergen free cake they made him last year. Utterly gross! In their defense he hates chocolate so I requested vanilla, which is harder to make flavorful when you can't use dairy or eggs. But man, my own are 100 times better than the one they had, and believe me, I am not a fabulous baker! The celebration cakes are not cheap for their size. I don't have a problem spending the money if they are worth more than 5 bites, but if they are gross I might see if they can do something else.

Thanks in advance. As I said the phone rep said I just needed to list in on the reservation and it would be taken care of on the ship. But in my experience, the phone reps for Disney (across the board - WDW, DVC, etc) are inconsistent in the knowledge of these types of issues. Don't want an unfortunate surprise when we get on board
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Old 01-30-2013, 01:07 PM   #2
ItAllStrtdWAMouse
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Originally Posted by DVCFan1994 View Post
Previous planning lurker, first time poster here. Our family of crazed WDW fans are finally taking our first DCL voyage on the Dream in April. I have a 6 year old son with dairy and egg allergies. I am sure that DCL is great with allergies, as I have had many good experiences with WDW. I have been on another cruise line with my own allergies, and there the Maitre'D came over to me each night with the next nights menu and went over the safe selections and took my order to ensure safe preparation. My understanding is DCL does the same. However, my questions are about any predeparture requests/forms.

1) Although I am sure the chefs can prepare safe food from what they have, is there a level of stock they keep on board of allergen safe foods? For instance, in my experience, most WDW restaurants keep an "allergy safe" roll, cookies, and milk alternatives on hand. But, obviously there is limited storage on these ships. If I want my son to have soymilk with his breakfast, do I have to request it ahead? And does that mean I have to do the sit-down breakfast every morning? What about a dairy/egg free ice cream substitute? I have seen posts that people have had these, I am just unclear if I need to arrange it ahead - and how to do so.

2) I have informed a phone representative of the allergies. I was told no paperwork was required. I found one medical form on the website, but it did not list food allergies. It was for things like oxygen and medical devices. However, in old posts I found via searching this forum I saw posts of people who discussed faxing a form, any help directing me to what might be required would help.

3) Anyone order a vanilla allergen safe celebration cake? My sons birthday will be onboard, and the only thing I have ever had at WDW and could not finish was the allergen free cake they made him last year. Utterly gross! In their defense he hates chocolate so I requested vanilla, which is harder to make flavorful when you can't use dairy or eggs. But man, my own are 100 times better than the one they had, and believe me, I am not a fabulous baker! The celebration cakes are not cheap for their size. I don't have a problem spending the money if they are worth more than 5 bites, but if they are gross I might see if they can do something else.

Thanks in advance. As I said the phone rep said I just needed to list in on the reservation and it would be taken care of on the ship. But in my experience, the phone reps for Disney (across the board - WDW, DVC, etc) are inconsistent in the knowledge of these types of issues. Don't want an unfortunate surprise when we get on board

We were on the Dream mid December with a wheat/egg allergy (7yr old).

We notified the DCL on the phone and added an alert on his reservation. The first night, they had prepared grilled chicken strips and gluten free pizza for him. They knew we had the allergy before anything was said. Expect the head server to stop by and check on the allergy. They had wheat/egg free rolls. (Don't know if they are casein/milk free). They had Rice Dream (ice cream) in Cabanas. I would worry about cross contamination at Cabanas from the scoop, but you should be able to get it served in the Main DRs direct from the allergy food prep kitchen.

My son preferred to order from the adult menu and had steak every night. We had a special meal prepared for him to be delivered to the kids club the night we went to Remy. The server told us to be sure to tell them when we dropped him off about the allergy, that a meal was prepared for him in Royal Palace and to give them the servers name. My son was able to verify that he received the meal he ordered.

We experienced no problems with our requests, just be proactive. They are very accommodating.

When you go check to see if they have egg free pasta, would like to know?

Have a great trip.
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Old 01-30-2013, 01:18 PM   #3
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**Fax a form in listing allergies, then remind them when you first meet your servers. No other formal step is necessary.**

Just FYI, you can technically eat in Cabanas but they have to run the food up from the allergy kitchen downstairs. So you are going to waste time sitting there waiting (happened to us).

For your 6YO, there are choices and they are meticulous about allergies but there is not a wide selection of foods.

My 3YO has dairy, egg & nut allergies and she typically gets the following depending on the chef and how lucky we are with their creativity and dedication to give her something different:

1) rice noodles plain (boring)
2) rice noodles w/marinara sauce
3) rice noodles w/bolognese sauce (pretty tasty)
4) grilled chicken or pan fried chicken strips (they did away w/allergy chix tenders that were delicious)
5) rice dough "pizza" no cheese w/marinara sauce (disgusting)
6) usual array of veggies (boring)
7) plain rice w/salmon (she is too young to want to eat this, but nice offer)
8) plain rice w/meat sauce (meh)
9) french fries (fried in dedicated fryer)
10) donuts (sugar glazed, Krispy Kremes is safe for my kid)
11) hot dog & fries---note: they say that this is dairy free but from experience I sincerely doubt it. Most people do not know that there is casein in the hot dog used as "binding." So they said this was ok and I let her eat it (her dairy allergy is lessening), but I normally wouldn't at home.

For dessert it has only ever been rice dream ice cream (vanilla, they lack chocolate onboard). Some will give you chocolate sauce, some will not. Mickeyhead sprinkles are OK if your casein allergy is not severe (its the same as they use at WDW). They no longer carry Divvies cookies.

They only bring soy milk if you ask, some servers don't know they have this. Some servers don't know if they have rice dream (they do). Soy milk is not served in a small container, but they pour it out from the big container in the downstairs walk in. This means it will take about 15 minutes from ordering to actually getting one. Order ahead.

If any other allergy moms can post what they've been provided, that would be great. We're running out of good ideas and by the end of a 7 day cruise my daughter usually just stops eating. We resort to room service fries by day 5 and bring ALOT of snacks.
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Old 01-30-2013, 02:09 PM   #4
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I only have partial information as my son is outgrowing his dairy allergy, however, we still have not introduced regular cows milk as a drink. We had no problem requesting soy milk in the dining room or from room service (room service even brought it to us in bulk since they realized we were ordering twice a day). They even called one day to see if we needed more, so I don't think there would have been an issue with them running out.

The buffet was hit or miss as to whether they had it. Personally, with a child that had allergy issues I would try & avoid the buffet as much as possible. You will have better control over ingredients when dining in the sit down restaurants.
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Old 01-30-2013, 04:00 PM   #5
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DD11 has dairy, egg, tree nut, and peanut allergies. We told our head server and server about her allergies the first night and she selected what she wanted to eat on the for breakfast and dinner the next day. The staff was friendly and helpful. We actually had a better experience with Cabanas at breakfast than going to the MDR's, but I guess that will vary. Since she chose her breakfast the night before, the Cabanas kitchen prepared her food separately and brought it to our table. We also had a special meal brought to her at Castaway Cay. We also notified them before the trip but did not fax any forms. The level of service seemed comparable to our experience at WDW (good!). We did not try any specialty cakes. I hope you and your family have a fun and safe trip.
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Old 01-30-2013, 04:39 PM   #6
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Thanks!

Thanks for the replies, they definitely put my mind at ease a bit. Are the breakfasts and lunches in the MDR open seating or set times? I have been on previous cruises on other lines with each. I have never done breakfast or lunch in an MDR before, but I've never cruised with my son either. I usually like to play it by ear and the buffets or poolside grills on other ships have always worked for that, but with my son I think I may try the MDRs to be safe. We have an early PAT, 11:30, so I guess I am a touch nervous about that first lunch - maybe I'll bring a lot of snacks. He won't be eating in the kids club. We are going to Remy one night, but my parents will be taking care of the kiddos for us.

I knew the celebration cake would be a hard one to get an answer to, its a pretty specific question. Not to mention totally subjective to judge. But honestly, IMO, the one at WDW which was supposed to be vanilla was dark brown and tasted more like some variation of a spice cake (ick!) than vanilla. It was dense and chewy in a way cake should not be. Oh well. Maybe I can have them put a candle in a bowl of rice dream. He thinks that stuff is delicious
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Old 01-30-2013, 04:44 PM   #7
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Thanks!

Thanks for the replies, they definitely put my mind at ease a bit. Are the breakfasts and lunches in the MDR open seating or set times? I have been on previous cruises on other lines with each. I have never done breakfast or lunch in an MDR before, but I've never cruised with my son either. I usually like to play it by ear and the buffets or poolside grills on other ships have always worked for that, but with my son I think I may try the MDRs to be safe. We have an early PAT, 11:30, so I guess I am a touch nervous about that first lunch - maybe I'll bring a lot of snacks. He won't be eating in the kids club. We are going to Remy one night, but my parents will be taking care of the kiddos for us.

I knew the celebration cake would be a hard one to get an answer to, its a pretty specific question. Not to mention totally subjective to judge. But honestly, IMO, the one at WDW which was supposed to be vanilla was dark brown and tasted more like some variation of a spice cake (ick!) than vanilla. It was dense and chewy in a way cake should not be. Oh well. Maybe I can have them put a candle in a bowl of rice dream. He thinks that stuff is delicious
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Old 01-30-2013, 05:30 PM   #8
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We just went of a cruise last November with my daughter he has a milk allergy and eats strictly vegan and myself who is a complete vegan if you'd like to read about our experiences around that you can in my trip report linked in my signature line. If you don't request a celebration cake, they can still bring you some pretty fabulous vegan desserts. I had a sweet berry pizza (to die for), two different chocolate desserts, (one great, one just good) and a strawberry shortcake type dessert with a graham cake, strawberrys and a coconut based whipped cream (super yummy).
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Old 01-30-2013, 06:27 PM   #9
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We just went of a cruise last November with my daughter he has a milk allergy and eats strictly vegan and myself who is a complete vegan if you'd like to read about our experiences around that you can in my trip report linked in my signature line. If you don't request a celebration cake, they can still bring you some pretty fabulous vegan desserts. I had a sweet berry pizza (to die for), two different chocolate desserts, (one great, one just good) and a strawberry shortcake type dessert with a graham cake, strawberrys and a coconut based whipped cream (super yummy).
Thanks for this post! I breezed through your TR real fast and saw that delicious looking berry pizza. I'll have to ask about it.

Do you have any pics of the strawberry shortcake or vegan cookies you ordered? That sounds perfect for my DD. Her desserts are usually vegan anyway.

Also, would you recommend your server team since they seemed to take such good care of your dietary needs? I've found that it makes such a difference.

Thanks.
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Old 01-30-2013, 06:46 PM   #10
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Originally Posted by lilpooh108 View Post
**Fax a form in listing allergies, then remind them when you first meet your servers. No other formal step is necessary.**

Just FYI, you can technically eat in Cabanas but they have to run the food up from the allergy kitchen downstairs. So you are going to waste time sitting there waiting (happened to us).

For your 6YO, there are choices and they are meticulous about allergies but there is not a wide selection of foods.

My 3YO has dairy, egg & nut allergies and she typically gets the following depending on the chef and how lucky we are with their creativity and dedication to give her something different:

1) rice noodles plain (boring)
2) rice noodles w/marinara sauce
3) rice noodles w/bolognese sauce (pretty tasty)
4) grilled chicken or pan fried chicken strips (they did away w/allergy chix tenders that were delicious)
5) rice dough "pizza" no cheese w/marinara sauce (disgusting)
6) usual array of veggies (boring)
7) plain rice w/salmon (she is too young to want to eat this, but nice offer)
8) plain rice w/meat sauce (meh)
9) french fries (fried in dedicated fryer)
10) donuts (sugar glazed, Krispy Kremes is safe for my kid)
11) hot dog & fries---note: they say that this is dairy free but from experience I sincerely doubt it. Most people do not know that there is casein in the hot dog used as "binding." So they said this was ok and I let her eat it (her dairy allergy is lessening), but I normally wouldn't at home.

For dessert it has only ever been rice dream ice cream (vanilla, they lack chocolate onboard). Some will give you chocolate sauce, some will not. Mickeyhead sprinkles are OK if your casein allergy is not severe (its the same as they use at WDW). They no longer carry Divvies cookies.

They only bring soy milk if you ask, some servers don't know they have this. Some servers don't know if they have rice dream (they do). Soy milk is not served in a small container, but they pour it out from the big container in the downstairs walk in. This means it will take about 15 minutes from ordering to actually getting one. Order ahead.

If any other allergy moms can post what they've been provided, that would be great. We're running out of good ideas and by the end of a 7 day cruise my daughter usually just stops eating. We resort to room service fries by day 5 and bring ALOT of snacks.
Can your child tolerate baked egg? I just called Krispy Kreme and all their donuts have egg in them. I was almost doing the happy dance, but DS only tolerates a VERY small amount of baked egg (usually pre-packaged stuff that has egg after the "contains 2% or less of. . ." statement). --Katie
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Old 01-30-2013, 06:51 PM   #11
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Can your child tolerate baked egg? I just called Krispy Kreme and all their donuts have egg in them. I was almost doing the happy dance, but DS only tolerates a VERY small amount of baked egg (usually pre-packaged stuff that has egg after the "contains 2% or less of. . ." statement). --Katie
Thanks for pointing this out. We were told by the crew that it's safe. Just goes to show you that they're not always right.

She literally has 1/4 of a donut maybe once a year, on the ship. She's 3 so she can't eat much of it anyway.

Never had an adverse reaction (knock on wood), but now I'll know not to allow it.

They do make mickey shaped pancakes that are safe to eat, so we'll stick with those.
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Old 01-30-2013, 07:53 PM   #12
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I have many many food allergies. My husband likes to eat at the Buffet which doesn't always work for me. So, what we did on our last cruise was I ordered my meal the night before and it was delivered to the Buffet area and held in the kitchen. When we got ready for our meal, my husband went through the line and got what he wanted and I had my pre-ordered meal that was safe to eat.
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Old 01-31-2013, 11:32 AM   #13
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Originally Posted by DVCFan1994 View Post
Previous planning lurker, first time poster here. Our family of crazed WDW fans are finally taking our first DCL voyage on the Dream in April. I have a 6 year old son with dairy and egg allergies. I am sure that DCL is great with allergies, as I have had many good experiences with WDW. I have been on another cruise line with my own allergies, and there the Maitre'D came over to me each night with the next nights menu and went over the safe selections and took my order to ensure safe preparation. My understanding is DCL does the same. However, my questions are about any predeparture requests/forms.

1) Although I am sure the chefs can prepare safe food from what they have, is there a level of stock they keep on board of allergen safe foods? For instance, in my experience, most WDW restaurants keep an "allergy safe" roll, cookies, and milk alternatives on hand. But, obviously there is limited storage on these ships. If I want my son to have soymilk with his breakfast, do I have to request it ahead? And does that mean I have to do the sit-down breakfast every morning? What about a dairy/egg free ice cream substitute? I have seen posts that people have had these, I am just unclear if I need to arrange it ahead - and how to do so.

2) I have informed a phone representative of the allergies. I was told no paperwork was required. I found one medical form on the website, but it did not list food allergies. It was for things like oxygen and medical devices. However, in old posts I found via searching this forum I saw posts of people who discussed faxing a form, any help directing me to what might be required would help.

3) Anyone order a vanilla allergen safe celebration cake? My sons birthday will be onboard, and the only thing I have ever had at WDW and could not finish was the allergen free cake they made him last year. Utterly gross! In their defense he hates chocolate so I requested vanilla, which is harder to make flavorful when you can't use dairy or eggs. But man, my own are 100 times better than the one they had, and believe me, I am not a fabulous baker! The celebration cakes are not cheap for their size. I don't have a problem spending the money if they are worth more than 5 bites, but if they are gross I might see if they can do something else.

Thanks in advance. As I said the phone rep said I just needed to list in on the reservation and it would be taken care of on the ship. But in my experience, the phone reps for Disney (across the board - WDW, DVC, etc) are inconsistent in the knowledge of these types of issues. Don't want an unfortunate surprise when we get on board
As far as question #2; I think DCL has changed how they go about alerting allergies. A few years ago we would fill out that form and fax it in with a list of allergies.

Now, (we are heading out on a cruise in a month) you are right there is nowhere on the form to list allergies.

They had me call Special Services and talk directly to someone over there. Give yourself some lead time. I called a few weeks ago and talked to them about our sons allergies (PEANUTS, TREE NUTS, EGG, SOY, SWEET POTATO, TURKEY, PORK, FISH, WHEAT, BARLEY, RYE). About a week later, he called me back and said that he had contacted the ship and someone else (can't remember) to say that they would indeed have foods onboard for our sailing that our 7-year old could eat during our cruise.

They are amazing with allergies. This is our 4th sailing with allergies!
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Old 01-31-2013, 11:53 AM   #14
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Thanks for the replies, they definitely put my mind at ease a bit. Are the breakfasts and lunches in the MDR open seating or set times? I have been on previous cruises on other lines with each. I have never done breakfast or lunch in an MDR before, but I've never cruised with my son either. I usually like to play it by ear and the buffets or poolside grills on other ships have always worked for that, but with my son I think I may try the MDRs to be safe. We have an early PAT, 11:30, so I guess I am a touch nervous about that first lunch - maybe I'll bring a lot of snacks. He won't be eating in the kids club. We are going to Remy one night, but my parents will be taking care of the kiddos for us.

I knew the celebration cake would be a hard one to get an answer to, its a pretty specific question. Not to mention totally subjective to judge. But honestly, IMO, the one at WDW which was supposed to be vanilla was dark brown and tasted more like some variation of a spice cake (ick!) than vanilla. It was dense and chewy in a way cake should not be. Oh well. Maybe I can have them put a candle in a bowl of rice dream. He thinks that stuff is delicious
The breakfasts in MDR are not at a certain time except the last day/disembarkation day. On the Navigator they will have set listed the set time it is open for the day for example 7am-11:30pm.
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