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Old 01-28-2013, 10:23 AM   #1
Steph01002
Earning My Ears
 
Join Date: Apr 2011
Posts: 66

Wrong name on reservation

I was playing around with the My Disney Experience app on my phone last night and saw that I could add our room reservation... it had may name, but asked for the other travelers in my party. Put them all in. Then it told me that it wasn't correct and the app closed down by itself.
I go on the computer, get to the website to see if it worked and it has my name, my husband's name, my son's name... good so far, but then instead of my daughter's name, it has my husband's name again listed as a child. I see update guests on the page, but when I click on it, it says page not found.
With the new Disney website "issues", I guessing it could probably be that.
Now, I still have plenty of time before the trip, but is it a problem to change the name at the resort if I don't get it resolved first?
It's a DVC rental through a broker, so I can't just call up myself and I'd hate to have the broker bother the DVC owner if it's really just a website issue.
Thanks!
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Old 01-28-2013, 12:37 PM   #2
Wood Nymph
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Quote:
Originally Posted by Steph01002 View Post
I was playing around with the My Disney Experience app on my phone last night and saw that I could add our room reservation... it had may name, but asked for the other travelers in my party. Put them all in. Then it told me that it wasn't correct and the app closed down by itself.
I go on the computer, get to the website to see if it worked and it has my name, my husband's name, my son's name... good so far, but then instead of my daughter's name, it has my husband's name again listed as a child. I see update guests on the page, but when I click on it, it says page not found.
With the new Disney website "issues", I guessing it could probably be that.
Now, I still have plenty of time before the trip, but is it a problem to change the name at the resort if I don't get it resolved first?
It's a DVC rental through a broker, so I can't just call up myself and I'd hate to have the broker bother the DVC owner if it's really just a website issue.
Thanks!
The My Disney Experience app is messed up. I wouldn't worry about it. Until the web designers fix their program so that it pulls its information from the correct data fields, then there is really nothing anyone could do about it.

In order to make sure that your reservation is correct in the "real" Disney reservation system, you have to go back to the old website. You can get there by logging into the current Disney website, clicking on My Disney Experience, and then click on Customized maps. That will take you to the old website where all your "correct" reservations should be. Print a copy of that and keep it handy.
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Old 01-28-2013, 12:58 PM   #3
Steph01002
Earning My Ears
 
Join Date: Apr 2011
Posts: 66

Thanks! I figured it was the crazy new website. It was correct through the DVC link the broker emailed us with our reservation number.
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