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Old 06-20-2013, 03:51 PM   #1
Hollymom1229
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Concerning Occurence

Okay, wasn't originally going to post this, but there have been so many threads all over these boards about problems with CMs. I'm sure some people have run into legitimately bad CMs, but sometimes I wonder if it's a matter of guest expectations and treatment of the CMs.

Last October when we checked into BCV for our one bedroom, I asked if they happened to have any rooms facing Epcot. Worth a shot, but not a big deal. The CM dutifully looked it up in the computer, and then with a look like she was about to burst into tears, told me "I'm so, so sorry, we have nothing on that side." As I was saying it was fine, she scurried off to check with her manager. After coming back from talking to her manager she again told me they had nothing with that view, and actually flinched back as she told me. I assured her it was fine, and it would have been nice, but would not make or break our trip. She kept apologizing throughout the rest of check-in. It was uncomfortable to be honest, and I can only imagine what previous encounters caused a reaction like that.
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Old 06-20-2013, 04:28 PM   #2
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That's sad. You are right it does make you wonder how many times she's been yelled at because a request wasn't available. Maybe part of the problem is that some members really believe the guest is always correct and that good manners doesn't apply to them.
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Old 06-20-2013, 05:12 PM   #3
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With 60,000 plus people working at WDW and many of them in face to face roles, you are going to find, good, bad, knowledgeable, some who don't care and some that are sensitive CM's. Add that to the fact that many come from different countries or maybe they were brought up that telling a customer no is a bad thing. Who knows she may have just had a fight with her boy friend or been chewed out by her manager.

Yes some people can be overbearing or feel that they are special but we really don't know what happened in this case.

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Old 06-20-2013, 05:44 PM   #4
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That poor girl, sounds like PTSD. Maybe that job is not for her.
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Old 06-20-2013, 06:28 PM   #5
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Poor CM.

We were at MCO and an employee was trying to get in to refill the almost empty tray of bins. People were complaining about how few bins there were, but weren't letting him in.

We moved up in line and let him in. He thanked us an almost embarrassing number of times, saying how nice we were, etc. All we did was let him in so he could replenish the bins, and part of our reason was that we needed them! We're experienced and quick travelers but we take up a ridiculous number of bins. (I've had solo travelers huff and puff and cut in front of me because they see multiple bins as being indicators of slowness, and then I have to wait ages, with filled bins and we're at the ready, while we wait for him to find out he has to take off his shoes, etc. )

I asked him if people are really THAT rude to them, and he got one of those faraway looks in his eyes that goes along with lots of guest abuse, and told us that we were the nicest people through the line that he'd met in months.

And all we did was let him in so we could use those bins. I get the feeling people are quite awful.
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Old 06-21-2013, 08:15 PM   #6
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we've had FD CM who posted that the FD at DVC resorts was far more trying than non DVC resorts.
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Old 06-21-2013, 09:40 PM   #7
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Sadly DVC members have a rep with CMs. And it is not good. I will not wear DVC branded stuff to avoid being branded

You bought a timeshares. Some folks, including DIS board members, seem to think they are now entitled to a lot more. ( hint if you ate wearing DVC merchandise and lime green Mickey heads while screaming DO YOU KNOW HOW MUCH I PAID FOR THIS. or I AM A DVC MEMBER I OWN PART OF THIS PARK then you are part of the problem. And yes, I saw you )
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