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Old 01-28-2013, 09:47 AM   #46
5mouseketeersforus
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Quote:
Originally Posted by htoddrmt
I wanted to let you know that I spoke with Ken Price at Vacations Upgrades and wow what a wonderful owner to rent from. He has refunded the 12$ a night and is in the process of contacting all his current renters to do a refund for them as well since they will go by their word, you will not pay any extra fees after paying them. For someone who just found this out yesterday and has personally spoke the resort in person this is fantastic way to keep his renters happy. If you are renting from them expect to hear from him in the next few weeks.

Good Luck to you all.
Thumbs up for Ken & Denise
We don't arrive at WBC until next week but we have been most impressed by their customer service. This is just another example of that.
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Old 01-28-2013, 11:12 AM   #47
infopurposesonly
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Originally Posted by aubriee View Post
Looking under Vacation Strategies FAQ section on their site I just found this:


Q: Are there any fees for Cleaning, Parking or “Resort” fee that applies?

A: No. The price you have been quoted is it. However, if the Resort suspects of smoking or pets being inside the Villa, a damage deposit will be charged to the credit card on file. There is no additional cost for parking either. There are open parking spaces in front of the towers, as well as parking garages that you could park your vehicle free of charge.


Q: Is there a shuttle service to Disney provided by this Resort?

A: The Resort offers complimentary shuttle service to all Disney Parks and Downtown Disney. It leaves every hour on top of the hour. There are two bus stands at Bonnet Creek Resort. One is located in front of Tower 6 and the other in front of Tower 1.
I called VS and I still don't have any real information. They seem to think it's only if you use the transportation, but then words like "out of our control" were used. Very non-committal when I mentioned the quote that includes all taxes and fees.
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Old 01-28-2013, 11:23 AM   #48
infopurposesonly
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Also checked the Vacation Upgrades website, and they now have the $12 fee listed. Good to know!
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Old 01-28-2013, 02:07 PM   #49
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I will also be interested to hear how VS intends to deal with this. We are renting 2 units for 12 nights, so that is an extra cost of $288.00. That's more than the cost of my child's Disney ticket.
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Old 01-28-2013, 02:12 PM   #50
Couponmommy
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I have sent an email. I am waiting for a response. I think those of us who are being affected by this should call/email so we have a better chance of being heard and hopefully getting a satisfactory response
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Old 01-28-2013, 02:33 PM   #51
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I have sent an email. I am waiting for a response. I think those of us who are being affected by this should call/email so we have a better chance of being heard and hopefully getting a satisfactory response
I just emailed as well!
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Old 01-28-2013, 03:06 PM   #52
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aubriee (and others). When airport fees went up rental agencies were able to pass that increase along to customers who already had a confirmed reservation. Same thing when sales tax increases.

The information on VS site was accurate when it was put up. Brokers aren't responsible for this fee. There wasn't any attempt to deceive potential customers.

VS could pay the fee, actually give you a partial refund. I have no idea if they're charging enough money to absorb that kind of obligation. I guess they could split it with you.

VS could probably tell you too bad. Their mention of free transportation is listed as hint not a promise. They're not responsible for the new fee. The only question is if, absence enough disclaimers, they are free and clear.

You could ask for a refund.

Suggestion. Tell them their competitor is offering a refund to cover the fee. That's probably your best shot.

I'd look at what I'm paying and what the going rate is. I'd be more aggressive about trying to get satisfaction if I was paying near the top of the range and would probably let it go if I knew I got a real steal.
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Old 01-28-2013, 06:02 PM   #53
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I was following the thread on TUG and people on that site have contacted Wyndham and have received confirmation that the fee is 12 per room per day, regardless of whether or not you park a car or use the shuttle.
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Old 01-28-2013, 06:31 PM   #54
BobbyBudnick
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Originally Posted by BadgerGirl84 View Post
I was following the thread on TUG and people on that site have contacted Wyndham and have received confirmation that the fee is 12 per room per day, regardless of whether or not you park a car or use the shuttle.
Ya i figured that this was going to be the case. For me its not going to be that big of a deal. We always go with about 7 or 8 people. So since its per unit everyone just will toss in another $12 each.
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Old 01-28-2013, 07:23 PM   #55
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I am glad I came across this thread. We have been rethinking our lodging options and what we consider to be the best value for our family and notice of this fee came at the right time.
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Old 01-28-2013, 07:59 PM   #56
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Quote:
Originally Posted by 2Pirates2Princesses
I am glad I came across this thread. We have been rethinking our lodging options and what we consider to be the best value for our family and notice of this fee came at the right time.
Not exactly a deal breaker, especially since you will know this going in.
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Old 01-28-2013, 08:24 PM   #57
Couponmommy
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Quote:
Originally Posted by erineab View Post
I just emailed as well!
Erineab,
Have you heard anything yet?
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Old 01-28-2013, 09:21 PM   #58
infopurposesonly
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Are the Bonnet Creek shuttles equipped with wheelchair lifts? Would hate to be charged for transportation that we CAN'T use.
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Old 01-28-2013, 10:29 PM   #59
erineab
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Originally Posted by Couponmommy View Post
Erineab,
Have you heard anything yet?
No response as of yet.
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Old 01-29-2013, 02:35 AM   #60
Upatnoon
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Quote:
Originally Posted by aubriee View Post
Looking under Vacation Strategies FAQ section on their site I just found this:


Q: Are there any fees for Cleaning, Parking or “Resort” fee that applies?

A: No. The price you have been quoted is it. However, if the Resort suspects of smoking or pets being inside the Villa, a damage deposit will be charged to the credit card on file. There is no additional cost for parking either. There are open parking spaces in front of the towers, as well as parking garages that you could park your vehicle free of charge.


Q: Is there a shuttle service to Disney provided by this Resort?

A: The Resort offers complimentary shuttle service to all Disney Parks and Downtown Disney. It leaves every hour on top of the hour. There are two bus stands at Bonnet Creek Resort. One is located in front of Tower 6 and the other in front of Tower 1.
All this was true for years, but now Wyndham has decided to create this new fee. Hopefully enough people will complain about it to Wyndham that they reconsider, but I'm not holding my breath.

I am upset about this new fee, but Wyndham, not any of the people we rent reservations from should be the target of our ire.
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