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Old 01-22-2013, 10:00 PM   #1
abmama
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I would just like to say....

Just how awesome DCL is! My family booked a cruise on the Fantasy sailing Jan 5/2013. Unfortunately, my daughter got an infectious viral illness (and then later my son and DH as well) and we had to cancel our trip, 1 day before we were supposed to leave. We didn't have full cancellation insurance, so we were out the full cost of the 7 night cruise. After speaking with DCL, they rebooked us onto the April 20 Fantasy sailing, providing we fax them a letter that our daughter was sick. I became ill and didn't have access to a fax machine....when I phoned back yesterday, they told me not to worry about it, that we were rebooked and that they believed our daughter was sick. I LOVE DISNEY!
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Old 01-22-2013, 10:01 PM   #2
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Old 01-22-2013, 10:03 PM   #3
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How wonderful! I hope everyone feels better soon.

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Old 01-22-2013, 10:26 PM   #4
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Awesome
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Old 01-22-2013, 11:03 PM   #5
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I'm so sorry that everyone got sick. That's just sad. I hope that everyone is on the mend and are feeling well soon.

However, I totally agree that Disney is awesome. And in so many ways. I am happy that they were able to do something for you.
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Old 01-23-2013, 12:11 AM   #6
kdeans1010
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Yay! You are on our cruise! Feel better!
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Old 01-23-2013, 12:16 AM   #7
jkrislc
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I had a similar experience with our precruise stay at WDW. Even though the room we had was in the nonrefundable period as was the package we booked, Disney refunded the full amount minus a $50 change fee which probably would have been waived had we cancelled all together.
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Old 01-23-2013, 12:34 AM   #8
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Cool!

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Old 01-23-2013, 12:37 AM   #9
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That is awesome! I'm sorry so many of your family got sick though. No fun at all!
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Old 01-23-2013, 05:30 AM   #10
magrudersmakes3
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Sorry you were all sick. This is the reason we all love Disney!!!
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