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Old 01-17-2013, 09:00 AM   #1
NurseDave
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Long waits with the Castaway Club #?

Every time I call the CC phone # to talk to someone there is over a 15min. This doesn't seem like much of a perk. One delay did allow me to navigate through their website to figure out something I couldn't before, but how long is the wait if you just call the regular number??
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Old 01-17-2013, 09:19 AM   #2
TheWalsh
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Of course there s a wait, with cruises leaving every week there are bound to be questions. Furthers more, the castaway club includes EVERYONE who has sailed with them at least once. Keep this I mind next time. Enjoy your trip.
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Old 01-17-2013, 09:21 AM   #3
JnDRader
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Quote:
Originally Posted by NurseDave View Post
Every time I call the CC phone # to talk to someone there is over a 15min. This doesn't seem like much of a perk. One delay did allow me to navigate through their website to figure out something I couldn't before, but how long is the wait if you just call the regular number??
They extended the kids sail free promotion within the last couple of days I think. That could go a long way towards explaining the long wait times.
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Old 01-17-2013, 10:25 AM   #4
Douvres Family
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Originally Posted by JnDRader View Post
They extended the kids sail free promotion within the last couple of days I think. That could go a long way towards explaining the long wait times.
That's probably the reason way...I haven't encountered any significant wait times when I call.
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