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Old 01-16-2013, 11:32 AM   #1
thorphin
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Making Resort Reservations: Online or by phone

Okay, first trip since they redid a lot of their systems.

At this point, does it matter if you book your reservation (Room only or package) by phone or online?

Specifically-
If I book by phone, will I still have complete online access to my reservation (changes, additions, payments)? When it comes to room requests being attached to the reservation, is it more effective/possible to do this when you make a reservation online or when you do it by phone?

I enjoy talking to a person to really get the vacation mood started, but I don't want to make my life more difficult over the next few months!

Thanks!
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Old 01-16-2013, 11:37 AM   #2
brucerob62
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brucerob62

you must like listening to hold music at least its disney music...do it online ..i always do if i can, i have control and can see it.Just like I want it..to each his own i guess.
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Old 01-16-2013, 12:27 PM   #3
lililoo12
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I rather online as lately CM's are not really magical. I am sick of getting a CM on the phone who knows less about Disney than my 6 year old.
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Old 01-16-2013, 12:31 PM   #4
Missoutandabout
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For room-only ressie changes, is it still "Must Dial Call-Center of DOOooooom" or has that changed with the new site?
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Old 01-16-2013, 12:38 PM   #5
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Quote:
Originally Posted by Missoutandabout View Post
For room-only ressie changes, is it still "Must Dial Call-Center of DOOooooom" or has that changed with the new site?
As far as I know, you have to call to make changes whether it's a room only reservation or a package.
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Old 01-16-2013, 12:52 PM   #6
thorphin
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Anyone have thoughts or experience with making room requests online (can you even do it?)? Seems like that might be only reason to book by phone at this point...
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'83, '84: Fort Wilderness...'84: Golf Resort
'88, '93: Disney Inn..........'95, '98: Off Property
'00: Dixie Landings...........'02: PO Riverside
'05: Beach Club Villas.......'09, '10 PO Riverside
09/2013: Poly!

Last edited by thorphin; 01-16-2013 at 01:21 PM.
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Old 01-16-2013, 08:12 PM   #7
mickeynut1
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I always price things out online then call when I'm ready to book. As a pp stated, unless something has changed, any modifications made to a package or room only ressie have to be done by calling and cannot be done online. I can't help with room requests and whether or not those can be done online as I always call to book and add them that time.
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Old 01-16-2013, 09:08 PM   #8
thorphin
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Thanks for the feedback. I think I'll be booking by phone just to make sure our room request gets added to the reservation from the get-go. Having gone through the online booking up to "Book Now", I see no place to leave any requests. No sense booking online if I just have to call to get the request added anyway.

In other news, I really shouldn't freak out so much about the possibility of getting a view of cars out my window at Poly!
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'83, '84: Fort Wilderness...'84: Golf Resort
'88, '93: Disney Inn..........'95, '98: Off Property
'00: Dixie Landings...........'02: PO Riverside
'05: Beach Club Villas.......'09, '10 PO Riverside
09/2013: Poly!
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Old 01-16-2013, 10:25 PM   #9
Wood Nymph
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I did some research about the resort I wanted, including what kind of room to request. Then I called to book the room because I wanted to link the reservation to our daughter's reservation and to put in my room request. And I had a chance to ask questions, too.
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