Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Theme Parks Attractions and Strategies
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 01-15-2013, 11:13 AM   #1
lililoo12
Mouseketeer
 
Join Date: Dec 2012
Posts: 334

Call Center Location

When you call for dining, resort, packages etc, are those CM's in an office call center or do they work from home? I was curious as I wanted a manager and the cm made it seem like she didn't have one. It was not for a compliant but actually a compliment so it is not like the CM was worried I would get her in trouble or something.
lililoo12 is offline   Reply With Quote
Old 01-15-2013, 11:18 AM   #2
mouseketeermama
Mouseketeer
 
mouseketeermama's Avatar
 
Join Date: Aug 2010
Location: Winter Haven, FL
Posts: 286

Quote:
Originally Posted by lililoo12 View Post
When you call for dining, resort, packages etc, are those CM's in an office call center or do they work from home? I was curious as I wanted a manager and the cm made it seem like she didn't have one. It was not for a compliant but actually a compliment so it is not like the CM was worried I would get her in trouble or something.
The reservation centers are located in Tampa and Orlando. There is always a manager that they can get for you.
__________________


Just a married to my raising our littleand tiny
mouseketeermama is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 01-15-2013, 11:28 AM   #3
stargazertechie
Toy Story Midway Maniac
 
stargazertechie's Avatar
 
Join Date: Jun 2009
Posts: 5,988

Quote:
Originally Posted by lililoo12 View Post
When you call for dining, resort, packages etc, are those CM's in an office call center or do they work from home? I was curious as I wanted a manager and the cm made it seem like she didn't have one. It was not for a compliant but actually a compliment so it is not like the CM was worried I would get her in trouble or something.
In a call center... but it wouldn't surprise me if managers are in short supply right now. If you look at how many complaints there are on the DIS about excessive wait times, it may have been a situation where the managers were backed up
__________________
14 Trips total including POFQ, ASMU, CBR, AKL, WL, POP, and a trip to Disneyland!

Upcoming trip- WDW Trip #14. BCV. 6/13.

Thinking about buying pins from ebay and getting into pin trading? PLEASE READ THIS FIRST!
stargazertechie is offline   Reply With Quote
Old 01-15-2013, 11:34 AM   #4
lililoo12
Mouseketeer
 
Join Date: Dec 2012
Posts: 334

ok thanks. thought it was odd she was like no manager...weird
lililoo12 is offline   Reply With Quote
Old 01-15-2013, 11:45 AM   #5
jagfanjosh3252
#1 fan of the Jacksonville Jaguars
 
jagfanjosh3252's Avatar
 
Join Date: Mar 2009
Location: Jacksonville, Fl
Posts: 1,062

I work at a call center. We aren't supposed to get a manager unless we REALLY need to. Most managers have 15 or more Reps on each team. So that's probably why there wasn't one. Just not available.
__________________
Go Jaguars!
jagfanjosh3252 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 02:15 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.