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Old 01-23-2013, 12:34 PM   #16
cmclaura
How many more days til our next cruise?????
 
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Join Date: Aug 2007
Location: Philadelphia area currently
Posts: 845

Quote:
Originally Posted by Dizzyworld View Post
We've used Budget in the past but in the past it has been a long wait at the port for the shuttle, and last summer we waited over an hour for our reserved car. They told us they didn't order enough cars. We had wait for one to be returned to their location, be cleaned, and then turned over to us. Frustrating. So I am looking for a calmer experience. Thanks.
I hear you. We were just on the Dream and it took over an hour for my husband (who dropped us at the Port and we checked him aboard) to get the shuttle from Budget to the Port. And then, they dropped 1 or 2 people off at the other boats before bringing 20 people to DCL.

While we were waiting for him, I drafted a strong letter to Budget, providing them with an assessment of the situation and offering that, if they did nothing to correct things (which have steadily become worse over the past 4-5 years), they wouldn't need to correct things, as they would have no customers left about which to worry.

When we got back to Port and to Budget, everything was smooth as clockwork. Best experience there, ever. I'm a firm believer in you have to let someone higher up know that a problem exists before they can fix it.

Speaking of the whole car rental thing, I love what DCL has done by providing special waiting lines for car rental near where the DCL buses come in. So much better than the mass confusion as the front of the terminal we had experienced all these years.
__________________
Laura
Sailing with husband Joe and daughter Keighley (21)



YES! We are DVC Members! Since February 2009! Best thing we ever did! WONDER 1/17-20/2008 3 Night Bahamas MAGIC 1/17-24/2009 7 Night Eastern Caribbean MAGIC 1/9-16/2020 7 Night Western Caribbean MAGIC 1/8-15/2011 7 Night Western Caribbean
DREAM 12/20/2011-1/3/2012 5 Night Double Dip New Year’s Eve Bahamas DREAM 1/3-8/2012 5 Night Double Dip Back to Back Bahamas MAGIC 8/5-10/2012 5 Night NYC to Canada DREAM 1/6-10/2013 4 Night Bahamas
DREAM 1/10-13/2013 3 Night Bahamas DVC Member Cruise WDW 10/19-24/2013 Visit with Daughter in Disney College Program FANTASY 2/1-8/2014 7 Night Western Caribbean PLATINUM!!! and GRAND SLAM MEMBERS! UPCOMING CRUISES:s DREAM 1/9/15 3 Night Bahamas, WONDER 7/6/15 7 Night ALASKA, and WONDER 1/31/16 7 Night Southern Caribbean from San Juan
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