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Old 01-10-2013, 08:55 PM   #31
FigmentChick
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Quote:
Originally Posted by debbie1996 View Post
I have to say after getting back yesterday from our first trip to Disney in 7 years, we were extremely disappointed in the lack of maintenance at the parks - especially MK. I think Disney's reputation for quality at this point is utterly undeserved. At MK practically the only ride that DIDN'T break was Space Mountain. Obviously Splash Mountain is down for refurbishment, so that was unavailable. But rides that broke: Buzz Lightyear (TWICE! while we were on the ride). BTMR one side went down while we were in line - essentially doubling the wait time. Haunted Mansion stopped for 10+ minutes while we were at the dining scene (somehow watching the characters appear and disappear over and over again, takes away some of the "haunted" magic), and those stupid cars between tomorrowland and fantasyland were a disaster - while we were waiting, no fewer than 3 cars died and had to be moved off the track. We even ended up stuck on Pirates of the Caribbean - it became a running joke on whether we'd make it through any ride at all without stopping.

And since I'm venting anyway - just a warning the food at BOG is awful!!!!! I think the kid's meatloaf would be nasty regardless, but cold is was utterly inedible. My non-picky eater was in tears as she was starving and truly could not eat her lunch. I didn't do much better - the "steak" sandwich was tough enough to be horse meat.
As much as I love Disney and my family keeps going back, I have to agree that maintenance does not seem to be a high priority the past couple of years. So much so that I hand wrote a letter and snail mailed it after our 2011 trip.

That being said: the rides you mentioned use a conveyer system and will stop when a handicapped person needs to get on the ride. I believe that is what you experienced.

Sorry your trip wasn't all that, but you should be aware that some of what you experienced was not Disney's fault.
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Old 01-11-2013, 11:03 AM   #32
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Originally Posted by debbie1996

On the whole the vacation was great - MK was definitely the low light. We enjoyed HS - the Osbourne lights did not disappoint - and Harry Potter was very cool. I guess coming right after Christmas where crowds are at the peak, it's hard to keep up with maintenance - but it was definitely noticeable and a problem on this trip.
Harry Potter? Did I miss something?
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Old 01-11-2013, 01:47 PM   #33
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Originally Posted by Albion218

Harry Potter? Did I miss something?
Ha ha! Why oh why do people mix US with WDW???
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Old 01-11-2013, 02:42 PM   #34
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Ha ha! Why oh why do people mix US with WDW???
Lol I was reading that thinking the same thing!
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Old 01-11-2013, 02:56 PM   #35
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Originally Posted by Albion218 View Post
Harry Potter? Did I miss something?
Trash cans overflowing near Harry Potter, perhaps?
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Old 01-11-2013, 02:56 PM   #36
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When we were living just north of Disney, we went frequently and didn't mind too much when a ride was "down". We're very familiar with the time it takes to load special needs riders and often that was not the case. I don't consider the ride "down" when it stops for a few minutes.
However we were going to be moving back to PA and wanted to ride all our favorites one more time and made extra trips to the parks in order to see and do things we knew we'd miss.
We went several times and Big Thunder Mtn. was down. It was down for hours. A couple days it didn't even get started. The CMs at the entrance didn't have much light to shed on the problem. It was a safety issue. The ride was being put through its paces and checked. So we got a FP and when we came back -- we could see from across the park that it was running -- they said it was down indefinitely again.
It had only been running maybe 20 minutes when it was shut down. That happened more than once. I was truly disappointed. I'm not sure what to think now that it's still (?) having problems. Wasn't it down for major refurbishment recently? I thought it was down for a good while last year. I'm sure someone on here knows exactly.
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Old 01-11-2013, 03:23 PM   #37
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First off let me say that I am not a WDW apologist and tend to be pretty critical of places that I visit.

With that being said, We just returned last night from a 5 day trip and we had exactly the opposite expereince. My wife and I commented numerous times about the CMs and how friendly and knowledgable they were and those few times when they did not know something they were eager to find out for us. We also noted and commented on the cleanliness of the parks (at least MK, DHS and AK as those were the ones that we visited). You can't go 15 feet without seeing some CM with a broom and dust pan cleaning up some vistor's mess. Yes the bathrooms occassionally are not as clean as my home bathroom but there are 10000-15000 people using them per day so a little pee on the seat is to be expected.

As for the rides, we only experienced one significant delay and that was on Wednesday afternoon when SM was shut down for 20 minutes or so because some passenger had dropped something off the ride. They had to shut the ride down, find the dropped article, and then restart it. The CM were very upfront with information and were very apologetic. Other than that all of the rides functioned as expected and no maintenance issues were noticed by our family. I guess we just hit the right rides, at the right parks, at the right time.
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Old 01-12-2013, 12:32 AM   #38
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The poster mentions that the food at BOG was very bad with the meatloaf being cold/steak really tough. My question is why did you put up with it? The meatloaf should have been sent back for health reasons ( hot foods need to be kept hot). And I mean for a new serving not just warming it up. If youre in any restaurant & the food comes out cold instead of hot, burnt instead of rare & so on dont accept it. Demand it should be replaced or taken off the bill. The time things will change is when diners refuse to put up with things that shouldnt be.
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Old 01-12-2013, 01:16 AM   #39
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Originally Posted by mesaboy2 View Post
If pointing out that ride stoppages are not automatically the result of a "broken ride" but often due to guest stupidity--also on the rise--then I wear the Disney-apologist badge proudly.
Seriously. At DLR I often hear CMs say that a ride stopped due to an apple or water bottle on the track. Maybe they'll take a cue from Universal and have us put everything in locker before riding.
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Old 01-12-2013, 01:27 AM   #40
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Originally Posted by starsweeper

Sorry you encountered so many problems OP. I have to agree about the trash. My parents took me to WDW 4 times from 1979 to 1991 and they always raved about how clean the parks were. I was really shocked the first time we took our kids in 2009 to see how much that had changed. We constantly saw overflowing trash cans, bathrooms that needed attention, mutliple tables needing a clean at quick service dining places, and even trash on rides (we had to skip 2 tea cups due to this before finding a 3rd clean one). We were there at a very slow time of year, early Feb, so there really was no excuse. I love WDW but anyone who is truthful will admit cleanliness is way down from a couple decades ago.
It also doesn't help that society has gone downhill enough in the 18 years between your visits that people would leave trash on the rides......
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Old 01-12-2013, 01:29 AM   #41
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I completely agree with you that I am seeing more trash around and the tables are not as clean, but we also have to admit that as a society we have also become less accountable. Especially with things like clearing off the tables, when I was young my parents made sure I picked up my mess when I was finished at the table (at home or in public) and that is something I see less and less of. We live in a very... that is not my job era and it makes me sad.
I am not excusing Disney for cutting back on staff and leaving things messier now but I think that it is not just Disney fault.
I commented to something similar. Society has gone downhill. A lot.
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Old 01-12-2013, 01:34 AM   #42
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Originally Posted by Glenn
The poster mentions that the food at BOG was very bad with the meatloaf being cold/steak really tough. My question is why did you put up with it? The meatloaf should have been sent back for health reasons ( hot foods need to be kept hot). And I mean for a new serving not just warming it up. If youre in any restaurant & the food comes out cold instead of hot, burnt instead of rare & so on dont accept it. Demand it should be replaced or taken off the bill. The time things will change is when diners refuse to put up with things that shouldnt be.
Agreed. I would have taken it back instantly.
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Old 01-12-2013, 04:08 AM   #43
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Quote:
Originally Posted by starsweeper

Sorry you encountered so many problems OP. I have to agree about the trash. My parents took me to WDW 4 times from 1979 to 1991 and they always raved about how clean the parks were. I was really shocked the first time we took our kids in 2009 to see how much that had changed. We constantly saw overflowing trash cans, bathrooms that needed attention, mutliple tables needing a clean at quick service dining places, and even trash on rides (we had to skip 2 tea cups due to this before finding a 3rd clean one). We were there at a very slow time of year, early Feb, so there really was no excuse. I love WDW but anyone who is truthful will admit cleanliness is way down from a couple decades ago.
Makes you wonder....is Disney getting slack or is the average person just getting more sorry? I mean really, who left the trash in the ride? Who thorws trash into an already full trashcan instead of simply locating one that is not overflowing? Some people in my opinion are just nasty and messy and just expect others to clean up after them...guess they weren't taught any better?? After our recent visit, we walked up to a perfectly clean main street, we watched the parade and after it was over and we were leaving, guess what?? It was completely littered in trash? Disneys fault? I think not....sure there is always room for improvement in the parks, but they would look a lot nicer if some people weren't such slobs! Let the evil backlash begin!
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