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Old 01-06-2013, 08:44 AM   #1
princessmommyx3
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Price drop question

I'm sure this has been asked before but I can't seem to find it. I just checked the DCL website and noticed that the price of my room for the Feb 23 cruise has dropped $900 from the price that I paid. If I call, will DCL refund me $900? I have read about this working with KSF and I was wondering if it works for regular price drops as well.
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Old 01-06-2013, 09:02 AM   #2
NancyIL
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You are beyond the penalty date, so DCL will not refund the price difference.
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Old 01-06-2013, 09:53 AM   #3
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You would have to cancel your current reservation, pay the late cancellation penalty, and rebook at the current rate. You will have to figure out if this saves you $ in the end.
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Old 01-06-2013, 01:43 PM   #4
mickeynut1
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Quote:
Originally Posted by NancyIL View Post
You are beyond the penalty date, so DCL will not refund the price difference.
Quote:
Originally Posted by com_op_2000 View Post
You would have to cancel your current reservation, pay the late cancellation penalty, and rebook at the current rate. You will have to figure out if this saves you $ in the end.
Both of these are correct. Once you get past the PIF date, there is no refund if your cruise goes down in price. What you have booked would have to be cancelled and rebooked if you wanted to take advantage of the lower price, with penalties applying to the cancellation.
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Old 01-06-2013, 02:50 PM   #5
disneypoor
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Quote:
Originally Posted by princessmommyx3 View Post
I'm sure this has been asked before but I can't seem to find it. I just checked the DCL website and noticed that the price of my room for the Feb 23 cruise has dropped $900 from the price that I paid. If I call, will DCL refund me $900? I have read about this working with KSF and I was wondering if it works for regular price drops as well.
Have you called DCL to see if they would refund the money? I know others do not agree with this (and they may be right), but I've called and asked about KSF three times now and have been told that the only time penalties will incur is if you have to cancel your current reservation and make a new one. For example, to get military rates, it is on new reservations only, so you'd have to cancel and make a new reservation to take advantage of that discount. For KSF, you do not have to make a new reservation. Disney said that as long as we were still sailing, they could apply the discount and refund us the money.

Please call and let us know. I've been watching our rates daily and have been hoping that something would come out for our cruise so I could have them adjust my price and refund some money. I'm prepared to be let down if they tell me I can't do that, but I will definitely be reporting if they do. Oh yeah, I'm on hold for the fourth time with Disney. I'm asking again. I'll let you know what they say this time around.

Susan
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Old 01-06-2013, 03:03 PM   #6
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Are you on the Feb. 23 6-night Magic cruise from Galveston? If so and you are looking at the IGT/OGT/VGT prices - those are for new bookings only, and are non-refundable and non-changeable. You would have to cancel your current paid-in-full reservation, absorb the penalty, and rebook.

Right now you are 48 days out from your departure date, and the penalty for cancelling is the deposit you paid (20% of the cruise price). If you cancel 44 days or less prior to your cruise, you will lose 50% of the cruise price.
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Old 01-06-2013, 03:16 PM   #7
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Ok, I just got off of the phone with Disney again. What I had been told previously is correct. And, I also asked about the price of a cruise dropping just because (not due to military, KSF, etc.), and I was told that no penalties would incur if you called to have the new price applied to your cruise. They said they would simply refund the money to whatever card you used to pay off your cruise.

So, I guess it depends on why the price of your cruise dropped. If it wasn't due to discount (I bet it was though) or if it is because of a promotion that doesn't require a new booking, you will be able to call and get a refund. If it is due to a promotion that requires a new booking, you'll have to weigh the costs of canceling, paying the penalties, and rebooking a new cruise. Hope this helps.

I don't know why I get so excited about this stuff because the CM I just spoke to said that my cruise is about full, so I highly doubt I will be getting any money back anyhow. Oh well! Life is good....I'm sailing soon!

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Old 01-06-2013, 04:07 PM   #8
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Thanks for all of your help guys! We are on the Feb 23 out of Galveston. I am not sure if it matters or not but we are concierge in a 1 bedroom. I just searched the site for our cruise with the right # of people (2 adults, 3 kids) and the price it gave me for a 1 bedroom today is $900 less than our booking price. There did not appear to be any GTY involved. We are using a TA, so I am not sure if I can call DCL or if I have to go through the TA. I guess I will try calling myself and see if they will talk to me, if not I will call my TA tomorrow and have her check. I will keep you all updated.
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Old 01-06-2013, 04:10 PM   #9
disneypoor
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Let us know what you find out.

Susan
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Old 01-06-2013, 08:44 PM   #10
princessmommyx3
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I called earlier and they said I had to go through my TA. I sent her an email & should hear back tomorrow.
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Old 01-06-2013, 09:09 PM   #11
lbgraves
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Always call and ask, or have your TA do so. We have had friends get refunds from DCL for basic price drops almost a month before the cruise. These were just regular price drops, not because of a discounted rate. Many on our 2006 cruise switched from higher categories to a cat 12 gty back when you could book 4 in them but they only slept 3. They got substantial refunds when they did that!
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Old 01-06-2013, 09:30 PM   #12
princessmommyx3
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Quote:
Originally Posted by lbgraves View Post
Always call and ask, or have your TA do so. We have had friends get refunds from DCL for basic price drops almost a month before the cruise. These were just regular price drops, not because of a discounted rate. Many on our 2006 cruise switched from higher categories to a cat 12 gty back when you could book 4 in them but they only slept 3. They got substantial refunds when they did that!
That is so good to hear! This appears to be a regular price drop (no GTY or promotions involved) that I just happened to notice by checking the site. I can't wait to hear from my TA tomorrow - fingers crossed for getting $900 back!!!
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Old 01-07-2013, 09:32 PM   #13
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Hi, OP! Just wondering if you heard from your TA today? I'm hoping you got good news and are out shopping with your $900. Lol!
Susan
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Old 01-07-2013, 09:41 PM   #14
princessmommyx3
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Unfortunately I didn't hear back from her today which is unusual because she almost always replies very quickly. If I haven't heard from her by noon tomorrow then I am going to give her a call. I will be sure to let you know what happens.
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Old 01-07-2013, 09:43 PM   #15
disneypoor
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Sorry you didn't hear today. I hope you report back with good news tomorrow.
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Wonder, 03/08 Cruise to the Hawaiian Islands, 11/08 DD on the Magic,
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